Rodco Group, LLC

First I would like to apologize for the repeated charges to your *** accountAs of 8/17/15, I see that the latest transaction in *** has been cancelled. This may be occurring because the customer did have another item on her order which they received, We have one of
our I.Ttechs looking into this and hope to have it taken care of immediatelyAgain, we apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you
Sincerely,
*** ***

The customers "credit card" declined, not her orderIf she wants to know why her credit card declined she would need to contact her credit card company, as we not are given a reason as to why a customers credit card declines. In her first contact with the Revdex.com she does not mention that she actually received the item, just that she was looking for a credit?? Now she mentions that she has the item after we have proven that it was deliveried and that her credit card company refused her charge back?She order an item, we shipped in good faith and she received itIf she would like to return the item, she can do so following our return policy

To Whom It May Concern,The customer may send back one unitOnce it arrives a refund when be received.Thank you,JoAnne E***Customer Care SupervisorSpeciality Pool Products

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The customer's original order was cancelled because their Credit Card declined. They placed another order with us in the amount of 147.16.  That order was shipped to the customer and was received. Here is the [redacted] tracking # showing proof of delvery - [redacted]The customer tried to...

do a chargeback through his credit card company stating they did not receive the item. The customer was denied the charge back as we provided proof of delivery.The customer purchased a product and we delivered it.

I had to buy it from [redacted] due to the fact you kept declining my order then sent me a email stating it was out of stock.I still have all the emails that your Company sent me, if you like you can send me a return label via email and I can return it.Why was this order declined so many times? and Why was a message sent showing it was out of stock?   
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To Whom It May Concern,The customer purchased this item from us on the phone two times, on 05/31/2016. Both items were shipped and delivered via [redacted] There was a miscommunication with the represenative about the second order. We offered to pick up one of the units. We issued a pre paid retrun slip...

to have one returned.The customer called us again on 06/13/2016 stating that one of the units burnt up. He stated it was partially his fault becuase he wired it wrong. We informed the customer that becuase he improperly wired it and it burnt up we would be unable to accept the item back for return.The customer called again on 06/14/2016 stating to another rep that the unit was defective. Due to previous conversation we let the customer know that we were still unable to accet this back. The customer then asked for the rebate form. This was provided.As a one time courtesy Pool Products will pick up both units for a refund. Pre paid labels will be emailed/mailed for back up. Once the items are returned a refund only will be issued. Thank you,JoAnne E[redacted]Customer Care SupervisorIn The Swim