Mediacom is sorry that this customer feels like we don’t care about our customers I have reviewed the customer’s account and have talked to the Technical Supervisor in that area We feel Mediacom did everything that they could to make the customer happy The Tech Supervisor went to her house and sat there for hours waiting for the internet to cut out, it didn’t during that time He has a program that he can look at the modem to see when it goes offline, he watched that and never saw it go offline either Not saying there weren’t any problems, they did run a drop directly to her apartment so she didn’t have to share signal with any other customers The Tech Supervisor gave her his cell number and a tech’s cell number so she could call when it happened and they could get someone there at that time She never called them, so they didn’t see it offline Mediacom has also given the customer credit of $between June, and October The customer is no longer a customer of Mediacom internet
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received letter today from Dad with MediaCom bill attachedBill was full of late fees, disconnect fees, reconnect fees, and other jibber jabberSend updated bill so I can see all chargesJust an FYILate fees need to be sent to [redacted] He is responsible for thoseRegards, [redacted]
I aplogize for all the troubles you have had. I do show the phone service was removed and transfered back to the original carrier. I show you currently have family cable service. I did apply a 10% savings on the account for the next months for all your troubles. Again I
apologize. The bill per month with taxes and fees will be $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Phone service was reverted back to Centurylink and DirectTV installed on March Fee for these two services will be $56.14/month for one yearOffer made by MediaCom is not acceptableFurther issuesAs described to me by my father he received two harassing phone calls from Mediacom Call Center out of MissouriWhy does this company insist on harassing our elderly citizensI had been added to my Father's accounts at Mediacom and CenturylinkWhy didn't they call me? Do I need to file complaint in Missouri and New York against MediaCom?
My Father informed me Mediacom disconnected his TV on Saturday March Do you have any idea what is happening in your own business? My father has been advised he owes for TV service through March There will be no payment for phone serviceFYI, *** *** (###-###-####) is the person responsible for this whole messMy father has a pacemaker and weak cardiac systemHe spent two days in Madison, WI hospital due to stress from harassment by this companyDo we send this bill to MediaCom or Mr ***?
Regards,
*** ***
Mediacom is sorry that this customer feels like we don’t care about our customers. I have reviewed the customer’s account and have talked to the Technical Supervisor in...
that area. We feel Mediacom did everything that they could to make the customer happy. The Tech Supervisor went to her house and sat there for 2 hours waiting for the internet to cut out, it didn’t during that time. He has a program that he can look at the modem to see when it goes offline, he watched that and never saw it go offline either. Not saying there weren’t any problems, they did run a drop directly to her apartment so she didn’t have to share signal with any other customers.
The Tech Supervisor gave her his cell number and a tech’s cell number so she could call when it happened and they could get someone there at that time. She never called them, so they didn’t see it offline.
Mediacom has also given the customer credit of $640.99 between June, 2014 and October 2014.
The customer is no longer a customer of Mediacom internet.
I applied a credit of $101.32 - The cable service was dropped on 07/08/15 - Gave credit of the online service from that time till 08/21 - I also have someone looking into the service issues - Any credit after that date can be applied -
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I received letter today from Dad with MediaCom bill attached. Bill was full of late fees, disconnect fees, reconnect fees, and other jibber jabber.
Send updated bill so I can see all charges. Just an FYI. Late fees need to be sent to [redacted]. He is responsible for those.
Regards,
[redacted]
Mediacom is sorry that this customer feels like we don’t care about our customers I have reviewed the customer’s account and have talked to the Technical Supervisor in that area We feel Mediacom did everything that they could to make the customer happy The Tech Supervisor went to her house and sat there for hours waiting for the internet to cut out, it didn’t during that time He has a program that he can look at the modem to see when it goes offline, he watched that and never saw it go offline either Not saying there weren’t any problems, they did run a drop directly to her apartment so she didn’t have to share signal with any other customers The Tech Supervisor gave her his cell number and a tech’s cell number so she could call when it happened and they could get someone there at that time She never called them, so they didn’t see it offline Mediacom has also given the customer credit of $between June, and October The customer is no longer a customer of Mediacom internet
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received letter today from Dad with MediaCom bill attachedBill was full of late fees, disconnect fees, reconnect fees, and other jibber jabberSend updated bill so I can see all chargesJust an FYILate fees need to be sent to [redacted] He is responsible for thoseRegards, [redacted]
I aplogize for all the troubles you have had. I do show the phone service was removed and transfered back to the original carrier. I show you currently have family cable service. I did apply a 10% savings on the account for the next months for all your troubles. Again I
apologize. The bill per month with taxes and fees will be $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Phone service was reverted back to Centurylink and DirectTV installed on March Fee for these two services will be $56.14/month for one yearOffer made by MediaCom is not acceptableFurther issuesAs described to me by my father he received two harassing phone calls from Mediacom Call Center out of MissouriWhy does this company insist on harassing our elderly citizensI had been added to my Father's accounts at Mediacom and CenturylinkWhy didn't they call me? Do I need to file complaint in Missouri and New York against MediaCom?
My Father informed me Mediacom disconnected his TV on Saturday March Do you have any idea what is happening in your own business? My father has been advised he owes for TV service through March There will be no payment for phone serviceFYI, *** *** (###-###-####) is the person responsible for this whole messMy father has a pacemaker and weak cardiac systemHe spent two days in Madison, WI hospital due to stress from harassment by this companyDo we send this bill to MediaCom or Mr ***?
Regards,
*** ***
Mediacom is sorry that this customer feels like we don’t care about our customers. I have reviewed the customer’s account and have talked to the Technical Supervisor in...
that area. We feel Mediacom did everything that they could to make the customer happy. The Tech Supervisor went to her house and sat there for 2 hours waiting for the internet to cut out, it didn’t during that time. He has a program that he can look at the modem to see when it goes offline, he watched that and never saw it go offline either. Not saying there weren’t any problems, they did run a drop directly to her apartment so she didn’t have to share signal with any other customers.
The Tech Supervisor gave her his cell number and a tech’s cell number so she could call when it happened and they could get someone there at that time. She never called them, so they didn’t see it offline.
Mediacom has also given the customer credit of $640.99 between June, 2014 and October 2014.
The customer is no longer a customer of Mediacom internet.
I applied a credit of $101.32 - The cable service was dropped on 07/08/15 - Gave credit of the online service from that time till 08/21 - I also have someone looking into the service issues - Any credit after that date can be applied -
I fixed his billing - The one he received he can disregard - He will get a revised billing with that all removed -
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I received letter today from Dad with MediaCom bill attached. Bill was full of late fees, disconnect fees, reconnect fees, and other jibber jabber.
Send updated bill so I can see all charges. Just an FYI. Late fees need to be sent to [redacted]. He is responsible for those.
Regards,
[redacted]