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RODENT GUYS

457 W Allen Ave STE 117, San Dimas, California, United States, 91773-1489

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Reviews Rodent Control RODENT GUYS

RODENT GUYS Reviews (%countItem)

• Mar 11, 2020

RG started a service in Sep 1, but I did not think their service is good. I asked to stop the service once I received their Oct bill. They refused, but they email me they should picked up the trap on Oct 15. I unlocked the backyard door on Oct 15 and pasted the notice" stop service only pick up the trap"on the door. On Dec 28 I received a mail that RG asked me to pay $105 for Oct bill, late fee and $10 the missed trap fee. I send the $95 check for $75 Oct bill and $20 late fee, and told them I refused to pay the missed trap fee, because I opened the door for picking up on Oct 15. Later they reply me to pay $171.97, in this email the amount $171.95 include: "the $95 original service, a $20 late fee, a $12 fee for the missing trap, and $44.97 collection fees", they also told me if they did not received the total payment (including the trap fee, and collection fee), they should let a collection agency to claim and notice the credit bureaus. I thought this reply was unreasonable, so I did not reply. But from Jan 2020 to now, I received three letters from the collection agent, asked me to paid $56.97 to RG. In the last letter, the collection agency told me that "a recommendation to file a lawsuit to collect this debt may be the next step". I think this is a fraud, the reason is : I open the backyard door on Oct 15 for picking up the trap, and I stayed at home at mean time, but they did not contact me or knock the door if they could not pick up the trap. From Oct 15 to Dec 28 I never received any information from RG about they could not entered the backyard to pick up the trap on Oce 15 or scheduled another date to pick up the trap. I also checked my backyard, not found the trap in my backyard.
Product_Or_Service: monthly service
Order_Number:

Desired Outcome

Refund I asked RG refund total incorrect payment, include:$95.00 for Oct bill and late fee, $56.97 for they let the collection agant to claim.

RODENT GUYS Response time Mar 17, 2020

The customer received a phone call the day before we performed the service on October 1st, and according to our system, a person answered and listened to the entire message. We performed the service as per our contract with the customer on October 1st and left traps. On October 7, the customer called wanting to cancel service. We refused, as we had already performed the service (and they had notification the day before service had they wished to cancel at that time).

On 10/8 and 10/15 we attempted to go back to the property and conduct our service and retrieve our trap. On 10/8, the backyard was locked and we were unable to retrieve our trap or conduct service. On 10/15, we again attempted to conduct service and retrieve our trap, the gate was locked and there was a note on the gate stating that they cancelled service. There was no note (as the customer claims) to only pick up trap, we would have done so, since the traps do cost money. The gates were locked and the customer refused entry.

The customer then refused to pay the bill, hence a late fee, and later collection fees were added as we sent his account to a collection agency. We will not refund the service fee, because service was preformed. We will not refund the late fee, because the customer was late on payment and a substantial amount of time was spent trying to get the customer to pay, and respond to his multiple emails to us with the facts. The trap fee will not be refunded, because to this date (5 months after the fact) the customer neither allowed us access to retrieve the trap, or made arrangements to return the trap to us. The collection fee will not be refunded, because we actually had to spend that money to get payment from the customer.

And yes, I did tell the customer that if the payment was not made, it would go on the credit report. That is how collections and bill payment work, if you do not pay your bills and someone has to pay a collection agency to get the money they are rightfully due, that does go on you credit report. After the customer decided to pay the full amount, I did remove it from their credit report, as opposed to mark it as a paid collection, which would further harm their credit.

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Address: 457 W Allen Ave STE 117, San Dimas, California, United States, 91773-1489

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