Rodeo Ford

[redacted] purchased his vehicle in March of 2014.  The vehicle was not equipped with [redacted] was not included on the window sticker for the vehicle, and [redacted] did not pay for [redacted].  Like many vehicles, [redacted] vehicle has...

places on the dash where controls for certain optional equipment would be if the equipment was installed on the vehicle.   The inoperative [redacted] button on [redacted]'s vehicle is such a control.  [redacted] was not misled by the inoperable radio button.  There was no representation that the equipment was included and he did not question the inoperable radio button until he had had the vehicle for six months.   The dealership has offered to sell [redacted] the upgraded radio at dealer cost, plus labor, but [redacted] has refused.  The dealership believes it has been more than fair with [redacted].  [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted]        I talked with [redacted] the general manager on 1-3-1015, and was a complete waste of my time . For 15 minutes he talked about it was a Ford problem. I did offer him to meet him half way on the price , but did not answer me. He told me to buy an after market radio at one point .I asked him three times what is the bottom line was and he would not answer me. I told him this conversation was a waste of my time and that I would hang up, but conversation did not change . He did not say anything about my 10 conversations with his employee [redacted] who said he would do a trade off with another radio on another vehicle. And finally I did talk to [redacted] when I bought the car that I wanted to hook up  the satellite radio.
Sincerely [redacted]

I purchased a [redacted] pickup from Rodeo Ford. This was after several months of looking for a specific type and color of truck. Found it here and reasonably priced. Scratches were discovered in the drivers side front door window glass during delivery of the truck. General sales manager [redacted] has a check mailed to me to cover the cost of the glass replacement with [redacted] glass. I am very happy with my experience and would recommend their dealership to friends and family. Thanks again.

The dealership regrets that [redacted] is dissatisfied with its response. The dealership perceives the offer to provide the upgraded radio at dealer cost, provided [redacted] paid the labor for the installation, which offer was declined by [redacted], to have been a fair resolution of the concern.   [redacted]General Counsel

Mary L[redacted]

-0.6pt; font-family: Arial; font-size: 10px;">General Counsel [redacted]  *  [redacted] January 8, 2016 Experian P.O. Box 4500 Allen, TX 75013 Equifax Credit Information Services, Inc. P.O. Box 740256 Atlanta, GA 30348 TransUnion, LLC Trans Union Consumer Relations P.O. Box 2000 Chester, PA 19022
re:  Rodeo Ford, Inc. re Joyce [redacted]
SSN: 559-80-7596 22199 W Shadow Drive Buckeye, AZ 85326 Request to Remove Credit Inquiry Greetings: I am an assistant to Mary L[redacted], general counsel for the Earnhardt dealerships, including Rodeo Ford, Inc. The legal department has been asked to respond to a concern expressed by [redacted], through the Revdex.com, regarding a claim of an unauthorized credit inquiry by Rodeo Ford on or about September 27, 2015. Ms. [redacted] visited Rodeo Ford with an interest in test driving a Ford F-150. Ms. [redacted] completed a credit application but requested Rodeo Ford not to pull her credit. However, as a result of either a clerical oversight or miscommunication, Rodeo Ford's investigation of Ms. G[redacted] concern as expressed to the Revdex.com on January 2nd, revealed that Rodeo Ford pulled Ms. G[redacted] credit. Rodeo Ford respectfully requests your assistance in removing its September 27lh inquiry from Ms. G[redacted] credit report. Please call if there are any further questions Very truly yours,
Mary/Lou C[redacted]
Legal Department /mlc
 
Experian Equifax TransUnion January 8, 2016
Page 2 [redacted]

Drive   Revdex.com,
Case No. [redacted]
4428 N. 12th Street
Phoenix, AZ 85014

Rodeo Fords take to long to fix cars. They take two days or more to do simple repairs, warranty work, or recalls. I am not only a former customer. I saw how the Service Manager, [redacted] would not do anything to help the customer(s) to get their repairs done. Many times parts would have to be ordered and the customer would have to come back several times. This might be why the dealership Customer Service Index is below 70% to Ford standards. All the technician have no since of urgency and to disregard the customer concerns. Many times the technician would recommend repairs that did not need to be done. I would encourage all customers to fill out their Ford Survey if you're not happy. You can also contact Ford direct at [redacted]. Keep in mind the Service Department Employee's get PAID off surveys! I hope this helps any future customers.