Rodeo Western Wear

Hello as stated to the customer the material is clearly stated on our website with a picture and detailed description of the product and she was informed of the longer wait time of this hat of 4-weeks as well as agreeing to the longer waitShe received the hat and sent it back but we received the hat back damaged the hat was packaged in the wrong way but we are unsure if the product was damaged before or after the shipping processWe provided the customer with a link to our terms of service and our requirement on returns as they need to be unworn and undamaged I have provided you with the emails and the photos of the damaged hat as well as a link to our terms of servicehttp://www.rodeowesternwear.net/privacypolicy.htmlthank you

I purchased two cowboys hats from them online they contacted me once I had placed my order explaining they did not have those hats available anymore & would send me an email with a replacementI agreed to replacementHats were delivered but were too big for my sonsI then contacted merchant & requested an RA #First they said they would only do trade or store credit because I was one day past day return time frameI then advised Christmas & New Year came in between & they had been closed as wellI asked for manager to contact meHad to call & email asking when a manager would be contacting me because no one had contacted me yetThis was on 01/09/the manager later emailed me & said he was authorizing return & that there would be 15% restocking feeI returned hats with RA # provided and have tracking numbers they were received separately due to *** delayBut both were received as of 01/24/according to tracking numbersI emailed them

This business is a scamThey showed merchandise available online, and when I bought it my credit card was immediately chargedThen I received an email that they were out of the item I ordered and asked if I would like to select a similar itemThree separate times I have emailed them stating that I want to cancel the order and receive a refund, but they have not replied nor refunded my moneyI finally just disputed the charge with my credit card companySeeing various reviews and complaints now, this is a pattern: take money, then try to get the buyer to accept different merchandise

I ordered a White Stetson FEDhat on order #***They contacted me and said the hat I ordered was discontinued and suggested a RETRO by Stetson in natural colorThe only way to see if I liked the color was to order itThe hat arrived and I did not like the color so I contacted Hector to return the hat on ***I returned the hat which was delivered on March 29, at 10:41amI sent them an e-mail on April 8, to check status the status of the return
Was told that it takes 5-days, they have had it for days already and that they are charging me a 15% restocking chargeI told them this was not acceptableHave sent more e-mails which they have not answered

Initial Business Response /* (1000, 5, 2015/11/04) */
Mire senorita *** *** Acerca de los tres levis aqui llo los tengo y no tienen ningum defecto por lo cual llo no puedo regresar el dinero porque los pantalones lla fueron lavados para llo regresar el dineo necesito que vengan como
llo los vendi o usted que piensa si usted quiere que devo regresar el dineo llo lo ago llo lla los lleve a la bodega de la levis y ellos dijeron que para que ellos me den otros neceitan que esten defectosos o que lleven sus etiquetas pegadas
Gracias
*** ***
***Revdex.com's Translation***
Look Miss*** *** about the three levis I have them here and they do not have any defect therefore I cannot refund the money because the pants were washedIn order to refund the money I need them to come the way I sold them or do you think I need to refund the money I will do itI took the levis to the warehouse of the levis and they said that in order for them to give me new ones they need to be defective or they need to have their tags on the,
Thank you,
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tag on the pants say do not dry clean, so I can't take the pants back because you sent them to get dry cleaned without asking me first so if you can't give me them back without being dry cleaned then yes I want my money back
Final Consumer Response /* (2000, 17, 2015/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will be there tomorrow 11/1/thank you for your help Revdex.com
Final Business Response /* (4000, 15, 2015/11/30) */
Have the customer come pick up the money $for the Levi's

A hat was purchased from this companyWhen item was shipped to me it arrived with a completely different material than what I tried onI immediately asked for a RA to ship backThe hat was shipped back in the exact same packing material as they shipped to meThey wrote me claiming I did the damageSaid the box was not damaged and therefore I did the damageI have paid over $getting this hat shipped to me and shipped backThey will not credit me back a dime of moneyI'm out of over $for this hatThe customer service is awfulIts so disappointing to spend hard earned money and have nothing for it

Complaint: ***
I am rejecting this response because: I used their packing materials to send backSo I don't know how they can say it's incorrectThe hat was clearly never worn beforeThey can say it was the same material all they wantIt was not the sameI've had trouble dealing with them from day Terrible customer service!! I wish I read the reviews about then prior to ordering the hatAll their reviews are similar to mine.
Regards,
*** ***

Our website clearly states that it will usually take 5-7 business days to ship out. There was a delay in shipping and we took 10 days. When we shipped it on the 21st he got it on the 22nd. Here is the [redacted] tracking number for your guys to confirm that 905154045120. If you have any other...

questions please feel free to contact us
Thank you
[redacted]
Rodeo Western Wear

Hello as stated to the customer the material is clearly stated on our website with a picture and detailed description of the product and she was informed of the longer wait time of this hat of 4-6 weeks as well as agreeing to the longer wait. She received the hat and sent it back but we received the...

hat back damaged the hat was packaged in the wrong way but we are unsure if the product was damaged before or after the shipping process. We provided the customer with a link to our terms of service and our requirement on returns as they need to be unworn and undamaged I have provided you with the emails and the photos of the damaged hat as well as a link to our terms of service. http://www.rodeowesternwear.net/privacypolicy.htmlthank you