Rodeway Inn & Suites

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have attached the confirmation from book.com which details I can cancel for FREE and then I have also attached the cancellation received from booking.com stating my booking was cancellation FREE of CHARGE I need Rodeway Inn to refund my $they erroneously charged [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They are dismissing my complaints based on the fact that we cancelled our reservation due to health and safety concerns Sincerely, [redacted] ***

I am rejecting this response because:Yes, the Dr tried twice to talk with me but the first time was right after finding out my baby was dead!!! The second time I hung up on the Dr because they wanted me to give them instructions on how to handle the remains! Seriously??? Instead I was told they would put my baby in a box and freeze himHow cold hearted is that? My cat was alive when I brought him to the Vet hours before and they want to discuss funeral arrangements?? I spoke to the Dr on Friday the 17th, and she assured me I wouldn't get a bill for ANY OF IT, grooming or cremationAs long as the complaint stay public with Revdex.com, I feel the matter will never feel resolved since I don't have my cat, but we don't need to have any further conversation's over thisIf I had the money I would of sued the Doctor and her staff for negligence and would have won, I'm sure! I also hope the Doctor does all the plans to admitted to that could have relieved any/all stress that my cat was under being their hours! And being dried for minutes when he was shaved and had no hair to dry?? I know what happened and so does the groomer and Doctor, but proving that looks about as promising as walking through my front door tonite and have my baby greet meThere is nothing more

We here at the Rodeway Inn take guest complaints very serious and try to address them in a timely manner
arial, sans-serif background-">
As I stated to the guest when they called with their issue on 7-8-in the afternoon that we would get a pest control company to inspect the room as most hotels do not just take peoples words for the truth, not that this is the case hereBut as often happens in the hotel business that people make assumptions that are not always factAfter the inspection we would phone them back with what they foundThe company was not able to send someone out until the next after noon7/09/the pest control company did a complete inspection of the base boards, both box springs and both mattresses and did not find any bed bugs at that timeNot to say that there was not a problemjust that they could not find them at the timeWe did have the room treated to be safe as we do not want any future problemsWith that said as with most any guest that did not enjoy their stay we will be offering a full refund to the guestAt the time the guest payed cash for the room and a check will be issued to the guest for the amount they payed for their entire stayI will also try to contact the guest directly by phone to insure we have the correct mailing addressThank you,
*** ***
General Manager
Rodeway Inn

We here at the Rodeway Inn take guest complaints very serious and try to address them in a timely manner.As I stated to the guest when they called with their issue on 7-8-in the afternoon that we would get a pest control company to inspect the room as most hotels do not just take peoples
words for the truth, not that this is the case hereBut as often happens in the hotel business that people make assumptions that are not always factAfter the inspection we would phone them back with what they found.The company was not able to send someone out until the next after noon7/09/the pest control company did a complete inspection of the base boards, both box springs and both mattresses and did not find any bed bugs at that timeNot to say that there was not a problemjust that they could not find them at the timeWe did have the room treated to be safe as we do not want any future problemsWith that said as with most any guest that did not enjoy their stay we will be offering a full refund to the guestAt the time the guest payed cash for the room and a check will be issued to the guest for the amount they payed for their entire stayI will also try to contact the guest directly by phone to insure we have the correct mailing address.Thank you,*** *** General ManagerRodeway Inn

We are showing in our system that this reservation was never canceled and we do show that this reservation was booked with booking.com if she has a cancellation letter or email from booking.com she can send that to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please be advised that the merchant's response, especially about being notified about a family member's illness/death is pure fiction, as is his allegation that he called to advise that the shoes were ready. In fact, on April 21, he had yet to receive the yarn he claimed he needed to even begin the repairs. Finally, the person at the front desk when we dropped off the shoes in February, was the very same person at the front desk on April 21. It is a shame. I prefer to frequent local merchantsI am far from being the only customer who will now take his business elsewhere. Yelp is full of customer complaints as to this merchant
Regards,
*** ***

Started off wrong the front desk/shuttle/manager guy claims to be owner of the hotel he was very rude doesn't understand the concept of customer service, then tells me he would send a free shuttle bus at the airport to pick me up in 40mins, I waited over an 1hr before calling which they never showed upWhen I called he said catch a taxilmao such an itWhen I called that guy that carried all positions at that hotel he told me the shuttle came already, which I sat outside the airport shuttle area the entire timeBefore this situation I had a friend pay online through Expedia to stay for only one night at a rate of $thinking this hotel was legitI tried to get my friend's refund back and they lied to Expedia saying I actually stayed at there hotelMy friend called his bank and reported them for fraudulentNever stay with these liars and thieves biggest crocks in the Fort Lauderdale hotel businessAnd look at all of their negative comments before staying.This is where I made a mistake dealing with them, I never looked at the reviewsGet a place through AirBna much better and great prices
HERE IS MY COMPLAINT FROM EXPEDIA BELOW:
Thank you for contacting Expedia about obtaining a refund on your reservation at Rodeway Inn & Suites Fort Lauderdale Airport & Cruise Port
We have advocated your case with the hotelWe were told that you used your reservation so they are unable to authorize a refund
We apologize for the inconvenience
Thank you for choosing Expedia
Clarissa
Expedia Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have decided to obtain legal councel to resolve this matterMy lawyer will be contacting the business regarding this matter.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Rob Williamson's shoe repair has not honored the quoted price from 12/for the work completedAs a paying customer who paid for other products dropped off on 12/and attempted to pay for the leather suit on the same day, I was turned down for payment on the suitThe second suit I dropped off on 12/was for him to test his removal method on, he proceeded to remove the brand logo from the chest of the suit making the suit un-wearable ever again as the contract the suits rider has with the brand providing the suit states their logo has to be visible on the riderWhoever worked on this suit did not contact me before starting the work as they stated they would do when I dropped off the suit, instead work was performed resulting in a ruined suit and a bait and switch quoteNever would I ever had dropped off multiple suits costing $a piece to take a painted logo off the chestI have been taken advantage of because I am a female who the shoe repair establishment thinks they can push around and get more money out of. The owners comment about the type of car I drive stating that it signifies I should be able to pay his new unquoted amount confirms to me that he is trying to change the cost because he wants more from meThe repair shop owner should also have tapes that show a visual and audible video from 12/of our conversation regarding the leather suits quote and his reassurance's that he would call me before starting any work on the suit, which he failed to do
Regards,
*** ***

? Mr*** has a valid complaintI take exception with *everal parts of his narrative however.? The *** initial order was *everal pair.? At the time of drop off I was dealing with the terminal illness if my *hop manager and I was telling all clients they would receive
telephone verification that individual orders were completeAll parts of the initial order were completed in a timely fashion *ave the item at the center of the complaintThe *** claimed the bulk of the order together and were informed that the last piece was *till incompleteIt was incomplete due to the illness and death of a key component to our organization and the untimely death of my motherThey were very gracious at that time and I appreciate that greatlyThey told us they understood and told me not to rush.At the time of the last interaction I was unfortunately unable to wait on Mr*** personallyThe new front of house coordinator was not aware of where I put Mr*** *hoes and it did indeed take him *ome time to locate themI reveiwed the video of the interaction and minutes is quite a StretchThey were in a *Shelf I reserve for items that are projects that are out of the ordinary, need parts that have been back ordered or are difficult and are to handled only by meMr*** *Shoes fit *Several criteriaMr*** decided to take his *hoes home unrepaired and requested a refundHis request was grantedHe refused the refund and chose to leave his *hoes behind when he was informed that we keep a percentage fee charged to cover expenses incurred with client Services, payment processing and materials orderedThe item was never thrown in his direction.? I was alerted to the problem and finished his item in under an hour.? Though unfinished quite a bit of the repair had been *tarted and with immediate attention I got the job doneI was unable to contact Mr *** His work order did not have his phone number on itI had them finished before he had completed his first compaint on a review web *iteLike the Revdex.com that company alerts business owners to reviews.? I responded to Mr*** via that *ite that his work was complete on 4-at 1:pmLess than hours after he left.I make the *Schedule a pick up time? convenient for the ***.I agree that this was far from perfect execution on our part.? HE? IS RIGHT it took to long for that repair to be complete.WE DID keep the customer apprised of the *ituation *lowing us down.? WE DID agree to refund the customer.WE DID complete the work quickly once Mr*** escalated the *ituation by threatening to *ue us and put us out of business because he is an attorney and he knows the law.WE DID NOT throw anything at Mr*** or in his direction.WE ARE NOT incompetent or dishonest and do not appreciate the accusations by Mr***Thanks*** ***

[redacted]?
[redacted]Robb Williamson Shoe and Boot Repair was contracted to do work on two motorcycle racing suits by [redacted] ? was quoted $per suit? Upon pick up the first two completed racing suits [redacted]'s friend was so impressed with the final product he dropped off one moreWhen [redacted]'s friend asked if the newly dropped off suit would be the same price quoted for the first and second competed motorcycle racing suits Robb Williamson Shoe and Boot Repair informed [redacted]'s friend that there would be an additional fee to be determined upon inspection by an absent member or members of Robb Williamson Shoe and Boot Repair staffThis additional fee was in reference to Robb Williamson Shoe and Boot Repair doing additional work to the third motorcycle racing suit that was not done to the first and second motorcycle racing suitsBoth Robb Williamson Shoe and Boot Repair and [redacted]'s friend agreed that the bill would be settled between Robb Williamson Shoe and Boot Repair and [redacted] upon delivery of the third completed Motor cycle racing suit? The third motorcycle racing suit required $additional work.All work has been completed and the third motorcycle racing suit is ready to be delivered[redacted] owes Robb Williamson Shoe and Boot Repair $plus all applicable state and local sales taxPayment may be made by cashiers check or money order and mailed to Robb Williamson Shoe and Boot Repair, SMain StSteA, Keller, TX

I am rejecting this response because:Yes, the Dr tried twice to talk with me but the first time was right after finding out my baby was dead!!! The second time I hung up on the Dr because they wanted me to give them instructions on how to handle the remains! Seriously??? Instead I was told they would put my baby in a box and freeze him. How cold hearted is that? My cat was alive when I brought him to the Vet 5 hours before and they want to discuss funeral arrangements?? I spoke to the Dr on Friday the 17th, and she assured me I wouldn't get a bill for ANY OF IT, grooming or cremation. As long as the complaint stay public with Revdex.com, I feel the matter will never feel resolved since I don't have my cat, but we don't need to have any further conversation's over this. If I had the money I would of sued the Doctor and her staff for negligence and would have won, I'm sure! I also hope the Doctor does all the plans to admitted to that could have relieved any/all stress that my cat was under being their 5 hours! And being dried for 20 minutes when he was shaved and had no hair to dry?? I know what happened and so does the groomer and Doctor, but proving that looks about as promising as walking through my front door tonite and have my baby greet me. There is nothing more.

Hi!I have personally contacted the owner twice .  Last time ws Friday the 17.  I explained what seems to be that pet got stressed out and might have been on cardiac arrest.  We did all we could but we could not save te pet.   We never done an exam on this pet before, so we...

dont know about any pre-existing condition.  All  I was able to obseve was that pet was overweight.I offered her to have pet cremated privately so she can have the ashes back and obviously not to charge for the grooming which was already done.Thanks for the resport, let me know if you have any other questions.Dr [redacted]

I'm writing on behalf of the Executive Offices of Choice Hotels International.    We are most concerned about the problems you experienced with the Rodeway Inn & Suites in Fife, Washington, and I am writing to thank you for taking the time to bring this matter to our attention. ...

Your willingness to share your concerns and observations is genuinely appreciated.   In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfaction. If you would be so kind as to call our office at 1-800-435-8595 and reference case [redacted]  or by email at [redacted]@choicehotels.com we will be delighted to assist you.

We will be giving her the refund tomorrow morning via her credit card

Revdex.com:At this time, I have not been contacted by Rodeway Inn & Suites regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have attached the confirmation from book.com which details I can cancel for FREE and then I have also attached the cancellation received from booking.com stating my booking was cancellation FREE of CHARGE.  I need Rodeway Inn to refund my $78.32 they erroneously charged.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They are dismissing my complaints based on the fact that we cancelled our reservation due to health and safety concerns.
Sincerely,
[redacted]