Rodney Patton Roofing

Review: Jobsite is [redacted] CA[redacted]. The contractor has not supplied adequate, and required, supporting documentation for his work totaling $29,321.81. He has also not supplied, the time and materials breakdown for his estimate totaling $8,603.81 It's been five months, and he is still non compliant. We have filed a claim with the contractors state License board (file No. [redacted]). To date, they have not been able to resolve the issue. They suggested we file a complaint with you. More specifically, we want the employee work dates, the hours they worked on those dates and the invoices need to show the date purchased, a description of the materials & the amount the contractor needs to differentiate between what was needed for the original job & what was needed for any extra job costs.Desired Settlement: Unquestionable proof of the two laborers work dates and hours worked on those dates (xref: cames roofing & loaders) and unquestionable invoices that tie to the original job and to any extra work at the job site.

Business

Response:

The issues we have encountered with Ms. [redacted] and Mr. [redacted] have been numerous and continual. We have complied to our fullest potential to many of their requests. Unfortunately, there have been a few misinterpretations and misunderstandings. However, we aim to please and serve our customers just as any other respectful business strives to do. That is evident through our A+ rating on the Revdex.com reviews. Which is why, in this letter is enclosed any and all the information that has been requested by Ms. [redacted] and Mr. [redacted]. The attached documentations will validate the hours of labor and individuals involved in the project.

Ms. [redacted] has specifically requested for my employee's personal information in previous encounters and letters. Be that as it may, it is not required for me to supply her with this information. What is required is the breakdown of the expenses and I have done so. My company and I have gone above and beyond to accommodate their needs but for some unforeseen reason, it has not been sufficient. Not to mention, we still have not received the full payment from the aforementioned.

My bonding company, SureTec, as well as the Contractors State License Board have both declined Ms. [redacted]'s request to find the company in violation. Therefore we feel that they are now just prolonging their payment. We expect to be paid in full, promptly.

Throughout the 14 years of this business, we have managed to keep our reputation of high regard, and that should speak volumes in itself.

There will be 2 emails with attachments. If more information is needed please contact me at (209) 329-9205 Thanks.

Consumer

Response:

We received your letter dated May 7,2103 on May 13, 2014. The complaint is not resolved. We want to meet with your investigator (s), as soon as possible. We want you to review our documents and discuss the outstanding issues.