Rodriguez Enterprises Reviews (%countItem)
Rodriguez Enterprises Rating
Address: 1200 Jerry Ln, Matthews, North Carolina, United States, 28105-0819
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---See attached document--
Entered into contract with Mr. Rolando R from R Enterprises on October 2, 2019 to remodel master bathroom. Total cost of renovation was $4800. Sum would include only labor, I would purchase construction materials. The labor would be paid in the following installments: $2400(50%) prior to start + $2400(50%) at completion. On October 15 2019 during the first day of renovation, Mr. Rolando R was paid with an Official Check from *** Bank for $2400. Mr. Rolando R had acknowledged the proposed style and explained that he needed purchase from his end only Venetian Plaster material to which I agreed to reimburse(it is important to mention that promotional flyer from R Enterprises clearly states they provide service using this very same material). Mr. Rolando R instructed me that the material had arrived and that I owed him $476.00 but never produced a receipt. On Nov I paid Mr. Rolando R with an Official Check from*** Bank in the amount of $476 in order to reimburse for Venetian Plaster. After Mr. R had plastered the Venetian Plaster, he proceeded to drastically change decorating style by adding tile to all corners of the bathroom where he had applied Plaster. When asked why had done such a change without my approval or consent he explained that if the material gets wet it would be ruined. Because of that we had to use other materials incurring in additional expense and time. Soon after, Mr. R contacted me stating that additional (unapproved) material and labor costs due to plumbing were due for the amount of $1026. On Nov 18 I paid with official*** Bank check for amount of $1026, but again he did not produce a receipt. Finally, on December 8 I met Mr. R to review completed work; uneven/damaged tile work is visible throughout, cabinet is unevenly hung. Work is not finalized, is unsatisfactory and of unacceptable quality. None of the items that I contracted him for have been done nor completed to stated terms.
Product_Or_Service: General Contractor Services
Billing Adjustment Up to this point, I have paid Rodriguez Enterprises a total of $3900.I need to redo unsatisfactory quality work and finalize project. This will be an additional and larger expense that I will need to incur in. As such, I am requiring a Billing Adjustment from Rodriguez Enterprises which will completely eliminate the $2400 portion of labor costs which were due at completion. I cannot pay remaining amount due to service not being finished nor being of quality standard.
We agree that we entered into an agreement on October 2, 2019. The customer wanted Venetian plaster in her new shower and the wall that comes out of the shower.
We agreed upon a price of $4800 for labor only for the following: 1-remove existing bathtub; 2-make new shower; 3-remove old shower and make it into a closet; 4-install floor in closet; 5-remove and install new toilet; 6-remove bathroom vanity and install new vanity; 7-paint bathroom walls. Of these jobs, I have completed the following in their entirety: #1, #2, #3, #6, #7. I also removed the toilet (#5). The customer indicated that she had someone doing the flooring, so I could not replace the toilet or install the closet floor (#4) because of this. If I were to charge someone to do these two minor tasks, I would only charge around $200. This means that the services that I provided to the customer were at least $4,600 in value.
We have receipts for all materials purchased, and gave all but two, totaling $278.67, to the customer. The reason we could not do this at the time is because the company who provided the Venetian plaster materials had emailed us the receipts and we didn't have a printout at the time. We would be happy to provide these to the customer, and have attached them to this response.
This was an extremely difficult customer. At first, she was very indecisive and changed her mind frequently about what she wanted. But I was patient and wanted to make sure she got what she wanted. I installed the new shower and put up the Venetian plaster like she wanted. I even did extra accent work for her at no extra charge, such as installing 4 niches in the shower and a corner bench. Due to the nature of Venetian plaster, I had to put a 3" thin row of tile along the baseboard of the shower. This is required by the manufacturer and protects the plaster from water damage. I did not put any baseboard tile outside of the shower at all.
The customer complained about the cabinet being crooked. This was because her wall was crooked. But wanting to make her happy, I repaired the wall and the cabinet so it was straight. I even did an extra custom touch on this cabinet and made it a "floating cabinet" with no legs. It looked beautiful when it was done and we even took photos of it.
I hung a mirror for her also, but she made me take it down twice because she wasn't happy with the height and ultimately took it down altogether. It seemed like she was not really sure what she wanted but was very demanding when she didn't like something and insisted that we fix things that were not to her liking through no fault of our own.
When the work was done and we requested the other half of payment due, she suddenly decided that she did not like the baseboard tile in the shower and told us that she wanted us to instead put subway tile everywhere - in the shower, and on the wall coming out of the shower, even though that wall was exactly what she asked for!
It is a gross exaggeration to say that the baseboard "drastically changed the decorating style". This is especially so because she had seen the tile in the shower long before the job was finished. It was only when it was time to pay me that she complained about it.
I agreed to put up the new tile at no additional labor cost to the customer. If I were to charge someone to put tile up in a shower and adjacent wall, I would have charged $1,800. So, I gave her an additional $1,800 in services for free.
The customer paid for the subway tiles but did not pay us for the thinset mortar and grout that was also required to finish the job. These materials cost us $97.84 that we will never recover from her.
The customer is asking for us to cancel the other half of what is owed, $2,400. While we feel that this is unfair to us, we are willing to do it for the sake of maintaining our excellent reputation. But we would like the Revdex.com to know that if you add up the $2,200, plus the extra work ($1,800) and the outstanding receipts ($97.84), this gives this customer an unfair benefit of $4,097.84 and rewards her for making an unfounded and unreasonable complaint.