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Rod's TV & Appliance Service, Inc.

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Reviews Rod's TV & Appliance Service, Inc.

Rod's TV & Appliance Service, Inc. Reviews (3)

The most unprofessional company I have ever seen. Used them through warranty company and would never use them again. Take my microwave and doesn't give me any type of receipt. Call and always long hold to get someone and most of the time it just goes to voicemail, which they never call back (8 messages this week!!!). Then I take off of work for microwave to be delivered. They never called me to confirm time and then give me a time frame of 2 to 5. It is now 930 at night and still no call or microwave. Never use this company!!!!!!!!!!!!!!!!

Revdex.com:At this time, I have not been contacted by Rod's TV & Appliance Service, Inc. regarding complaint ID [redacted].
Consumer called and stated that the business does not respond to her.Sincerely,
[redacted]...

[redacted]

Review: I have a frigidaire refrigerator whose ice maker keeps breaking. The unit has been fixed multiple times by another repair company but continues to break. (Faulty design). The unit was still under warranty with Repair Masters. They contracted the repair out to Rods Tv and appliances back in November of 2015. It took them approximately a month just to get to my house to diagnose the problem. In December of 2015, they came and said they needed to order the parts and would contact be when those parts arrived. Never heard from them again. Made multiple calls to their company and either wait on hold for 2 hours plus with no response or leave a message with no return phone call. I have escalated this with the warranty company who also has had difficulty getting in touch with them. Through their investigation, they were able to find out that my parts were delivered to Rods company in February of 2016. Again after multiple phone calls and left messages, the warranty company was finally able to contact them and an appointment for the repair was set up for 4/**/16. I waited around all day and they never showed up and never called to reschedule. I have been trying to get in touch with them since and again no one answers the phone or returns phone calls. I have been trying to resolve this with the warranty company and they have been no help either. They keep saying they have already contracted the work out to Rods and Rods has my parts. Its now 5/**/16, 6 months later and my refrigerator is still not fixed. I need help trying to resolve this issue. I am frustrated. This company displays a lack of respect for the customer not to mention their lack of reliability. I feel robbed. I paid for a warranty, this company took the money from the warranty company, has my parts apparently, and has not completed the service. Companies like this should be fined and prosecuted for their theft. Please try and resolve this issue. I advise you to read reviews on this company on the internet. They all sound just like my story. When is someone going to put this company in their place!Desired Settlement: Ultimately I would like to see Rods TV and appliances either finish the repair they were contracted to do. Or return my parts to the warranty company so they can contract the repair to a reputable company.

Consumer

Response:

At this time, I have not been contacted by Rod's TV & Appliance Service, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

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Description: APPLIANCES-SMALL-SERVICE & REPAIR

Address: 391 Riverleigh Avenue, Riverhead, New York, United States, 11901

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