Roessner Energy Products Inc.

Dear Mr***:
Thank you for staying with us in July. I do apologize that your guestroom was not as clean as it should have been. We have since hired a Director of Housekeeping who has retrained our housekeeping attendants. We also will be starting our million dollar renovation in mid-March, starting with the guestrooms
As a gesture of our goodwill, we will refund the hotel service fee of $14/day for days, even though it was notated on the third party booking site you used (see copy attached). We are open and forthright with our guests about both the parking and hotel service fee and it is not our intent to deceive any anyone of all fees associated with their visit. The other $was for occupancy and city taxes, so will not be refunded. The check will be mailed to the address you provided of *** *** *** *** *** *** ** ***
Again, our apologies, and I hope we do have a future opportunity to serve you so that you can see what the upcoming, newly renovated Town and Country has to offer
Sincerely,
*** ** ***, Executive Assistant, Town and Country Resort & Convention Center

The booking was under [redacted] for july 25 2015 to july 28 2015 The credit card was under my name Douglas [redacted] Again the complaint is your Hotel/motel was in filthy the motel area we stayed had garbage every were filthy floors and  a room with stains ect...  At the time of check in nothing was mentioned for a resort fee only a parking which I agreed to paylater you tried to get away with billing a second time when I all ready paid in full with hotwire all taxes and fees see attachment over $450  I called to talk to billing be received voice mail twice no one returned my call so I put in a credit card dispute and you fixed the charge but then recharged me for $119 my parking was only $42  Charging me for a so called resort fee when you place was more like a crappy motel Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Mr. [redacted], I don't see a record of your visit with us.  What were the dates of your stay and what name was the reservation under?  Please know that since you made your reservation with Hotwire it is their responsibility to inform you of the parking and hotel service fee.
Thank you,...

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