Rogali New & Used Clothing

To whom it may concern:About the complaint submitted on December 18th, with ID # [redacted] , I have attached to this email evidence that what the complainant says is not true, the client knowsthat our product sold "used clothing" we not accept returns, exchanges or refunds(PLEASE TAKE A LOOK TO OUR CLAUSES ON THE INVOICE) Our terms of delivery is at ourwarehouse we are not responsible of any delivery into United States and to any other country, any damage, exchange or lost with the shipping this only responsible is thecustomer Mr [redacted] He knew it, Also we have all this information in his quote before he paid us, price lists, etcWe always inform to the customers about ourpolicies.We do not what could happen when an order is leaving our warehouse and the customer is totally responsible of this procedure.We look forward to hear from you soon.Sincerely,Rogali New & Used ClothingPh; (956) 381-0661email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Attached, you will find the invoice that Rogali New and Used Clothing provided when I made the orderThe invoice that Mr [redacted] provided in his response is incorrectAlso, I attached the email that states that the order was going to be ready between to days, which Rogali New and Used Clothing failed to meet the time frame and I got my order after business days on October 25, when my order was placed on September 13, I understand that the orders are final, but that doesn't mean that Rogali New and Used Clothing is going to send whatever clothing they have just to make a sale, which is unfair and unacceptableAlso, one of the orders I made was supposed to be only Gentleman clothing, yet Rogali New and Used Clothing failed to meet that classification and they sent ladies clothingI suggest that if Rogali New and Used Clothing doesn't have what the customer ordered, they should let the customer know and offer a refund instead of sending whatever they want and cover themselves with the "NO REFUND" Policy

From: [email protected] [mailto:[email protected]] Sent: Monday, November 14, 11:AM To: [redacted] < [redacted] >; ventas Cc: drteam ; [redacted] < [redacted] > Subject: Re: ID [redacted] Good morning Ms [redacted] : Your order was delivered the last Friday November 11th, With the freight company that you already authorized from the beginning of your orderPlease find attached to this email the next documentsOriginal Invoice Bill of lading from [redacted] with the tracking numberQuote of your shipping cost The order will be delivered to your address as you requested from the beginning, if you want to pick up the order at the terminal of this freight company or you want to make any other change with this delivery, you need to call directly to the freight companyIt is important to say; we make twice the Ms [redacted] 's order just to please herFirst with the changes that Ms [redacted] accepted and with her request to make the order as it was originallyIt is important to read all the clauses of your purchase shown in your invoice where we do not have any kind of refund, Ms[redacted] knew it before she requested and made her order with our companyAll the merchandise was very well sorted with excellent conditionsSincerely, Rogali Sales Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have canceled my order multiple times because they were not able to deliver on a timely manner as promised and specified on their website which is weeks. it took days from receipt of payment for them to ship.2. I doubt if the items ship were that I paid for. They probably just sent what they had (cheaper less quality)I paid for AAA premium items.3. The shipping address they use is my home address when I did not tell them to do soMultiple times, I confirmed that I will pick up them up from the shipping terminal.4. Rogali knew that I ordered them to ship to my parents seasonal "premium used clothing business" which they started paying since October thinking they will receive the items by then. The store is a temporary holiday kiosk good only until end of December. Wayyy too late. It will take months by cargo to ship them. I have no more use for this items and it would cost me to put them in storage. Please see attached history of my communication with them. I can forward the emails if needed.
Regards,

Dear Revdex.com Department: It is very clear the response that our client Ms*** *** gave us with her last email, where she says (I want my original order) it is what we did,we sent her the original order, we talked with her by telephone and she was agree with her order, the attachment shows pagesQuote of shipping, this cost Ms*** was informed from the beginning when we sent her the quote of her orderBill of lading from *** (Freight company)Invoice of purchase NOTE: Please verify all the clauses shown on the invoicePLEASE READ ALL THE CLAUSES IT SAYS ALL SALES FINAL, THE OWNER IS RESPONSIBLE FOR DELIVERY, ETCEmail with her confirmation saying I want my original order. Sincerely,Rogali New & Used Clothing

OUR client Mr.*** *** was informed all the time about the process of his order, he knew about a delay that our company had because we had a trailer with used clothes that did not have the quality that we expected to our customers, Mr*** accepted the delay and he decided to wait more time in order to send him the right merchandise.All the time we were informing him of the process of his order, it is very important to clarify that our company it not responsible for any delivery as well all our products are used items or used clothing and all our sales are final, no returns are accepted.Please find attached to this email a file with the invoice of Mr*** ***, please read all the clauses of purchase shown at the bottom of this invoice, as you will verify we are not RESPONSIBLE for any delivery, in this particular issue with Mr*** we do not know if him is changing the merchandise or showing something that we never soldWhen any order is out of our warehouse we are not responsibles for any problem with this order, once again all these clauses are shown in the invoice attached to this email.It is very important to say; our company has more than years selling thousand of bales and items of used clothing to many countries of the world.Sincerely,Rogali Sales Department

To whom it may concern: Please fin attached to this email a file with the invoice #[redacted] of Mr. [redacted] it is very important to verify our clauses of purchase shown in his invoiceof purchase with our company, we always give the information to our customers in their quotes before they...

make the purchase with us and later too. All the sales are final we do not accept refunds, all the information is very clear.About his order we make a good selection an variety in clothing and he is buying used clothing we want to insist that clothing is not new. The order was ready to bedelivered on time in our warehouse and all the shipments are responsibility of each customer, once again all these clauses are shown on the invoice attached.We can not be responsible of merchandise after left our warehouse, we have been on business for more than 11 years sending thousands of orders in United Statesand to many countries of the world.We hope your understanding with our response. Sincerely,Rogali Sales Department

From: [email protected] [mailto:[email protected]] Sent: Monday, November 14, 2016 11:47 AM To: [redacted] <[redacted]>; ventas <[email protected]> Cc: drteam <[email protected]>; [redacted] <[redacted]>...

Subject: Re: ID [redacted]   Good morning Ms. [redacted]: Your order was delivered the last Friday November 11th, 2016. With the freight company that you already authorized from the beginning of your order. Please find attached to this email the next documents. 1. Original Invoice 2. Bill of lading from [redacted] with the tracking number. 3. Quote of your shipping cost The order will be delivered to your address as you requested from the beginning, if you want to pick up the order at the terminal of this freight company or you want to make any other change with this delivery, you need to call directly to the freight company. It is important to say; we make twice the Ms. [redacted]'s order just to please her. 1. First with the changes that Ms. [redacted] accepted and with her request to make the order as it was originally. It is important to read  all the clauses of your purchase shown in your invoice where we do not have any kind of refund, Ms.[redacted] knew it before she requested and made her order with our company. All the merchandise was very well sorted with excellent conditions. Sincerely, Rogali Sales Department

To whom it may concern:About the complaint submitted on December 18th, 2014.  with ID # [redacted], I have attached to this email evidence that what the complainant says is not true, the client knowsthat our product sold "used clothing" we not accept returns, exchanges or refunds. (PLEASE TAKE A...

LOOK TO OUR CLAUSES ON THE INVOICE) Our terms of delivery is at ourwarehouse we are not responsible of any delivery into United States and to any other country, any damage, exchange or lost with the shipping this only responsible is thecustomer Mr. [redacted]. He knew it, Also we have all this information in his quote before he paid us, price lists, etc. We always inform to the customers about ourpolicies.We do not what could happen when an order is leaving our warehouse and the customer is totally responsible of this procedure.We look forward to hear from you soon.Sincerely,Rogali New & Used ClothingPh; (956) 381-0661email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.     Attached, you will find the invoice that Rogali New and Used Clothing provided when I made the order. The invoice that Mr. [redacted] provided in his response is incorrect. Also, I attached the email that states that the order was going to be ready between 6 to 14 days, which Rogali New and Used Clothing failed to meet the time frame and I got my order after 29 business days on October 25, 2016 when my order was placed on September 13, 2016. I understand that the orders are final, but that doesn't mean that Rogali New and Used Clothing is going to send whatever clothing they have just to make a sale, which is unfair and unacceptable. Also, one of the orders I made was supposed to be only Gentleman clothing, yet Rogali New and Used Clothing failed to meet that classification and they sent ladies clothing. I suggest that if Rogali New and Used Clothing doesn't have what the customer ordered, they should let the customer know and offer a refund instead of sending whatever they want and cover themselves with the "NO REFUND" Policy.

From: Rogali New & Used Clothing [[redacted]] Sent: [redacted], [redacted] 25, 2014 1:20 PM To: [redacted] Cc: v[redacted] Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   To who  it may...

concern: Before the customer who complained with the number [redacted] in Revdex.com, are just false accusations. She has a police report from us of third degree felony and we are working together with the police department to continue with this incident that is affecting our image and reputation. The business better bureau will be free to believe what this person is saying but we hope Revdex.com will have a good judgment to think  it could affect a company like ours in false claims. For any questions about this issue, we are at your service. Sincerely, [redacted]