September 8, 2014Dear [redacted] :This letter is in response to your letter of August 31, concerning Claimant's use of Henry HE E-Z Stir Asphalt Filler/Sealer for a driveway application.Henry Company is always concerned when someone experiences anything other than complete satisfaction with one of our productsFollowing standard procedure, we have researched the referenced complaint pertaining to application of the Henry productBased on a careful review of the available information, we have determined that the most likely cause of the tracking of the material was overapplication in excess of manufacturer's recommendations.As a result, the condition Complainant experienced is not a result of defective product for which Henry can accept responsibilityNonetheless, Henry made a goodwill offer of a full refund or credit to Complainant on August 26, Henry's offer was accepted on September 4, See attached refund form signed by Complainant.Should you have any questions, please do not hesitate to contact Henry Product Support at ###-###-####.Respectfully,Chuck E.Product Support Department
September 8, 2014Dear [redacted] :This letter is in response to your letter of August 31, concerning Claimant's use of Henry HE E-Z Stir Asphalt Filler/Sealer for a driveway application.Henry Company is always concerned when someone experiences anything other than complete satisfaction with one of our productsFollowing standard procedure, we have researched the referenced complaint pertaining to application of the Henry productBased on a careful review of the available information, we have determined that the most likely cause of the tracking of the material was overapplication in excess of manufacturer's recommendations.As a result, the condition Complainant experienced is not a result of defective product for which Henry can accept responsibilityNonetheless, Henry made a goodwill offer of a full refund or credit to Complainant on August 26, Henry's offer was accepted on September 4, See attached refund form signed by Complainant.Should you have any questions, please do not hesitate to contact Henry Product Support at ###-###-####.Respectfully,Chuck E.Product Support Department