Roger Howard Appraisal Svcs& Estate Sales

From: roger [redacted] [mailto:roger [redacted] [email protected]] Sent: Tuesday, February 23, 8:PM [redacted] Subject: Re: Regarding outstanding complaint Please see the attached documentsWhen my secretary sent Mr [redacted] an email asking him where to send the check to and who to make the check payable, we also asked where the sale would be heldHe replied back with his home address, my secretary then made the contract out at 40% because she thought the sale was going to be held at a house and not our warehouseSo thats where the mistake came inMr [redacted] knew the sale wasn't going to be held at his house, my secretary did notMy secretary is the one who makes out the contracts, and took care of emails, etcplease note the contract attached that Mr [redacted] signed, not his wife, as I had no discussions with her during contract proceedingsI couldn't stay in the house too long because they had cats, which I'm highly allergic toAfter talking to Mrs [redacted] , I called Mr [redacted] and told him we would not charge him the 50%, we would charge him the 40%The piano is still at the warehouseI hope this clears up any misunderstandingsHowever I had no contact with Mrs [redacted] , however, she was less than cordially to my employees while they were moving the items out of the houseIf there are any further questions, please have Mr [redacted] call me on my cell, [redacted] Roger [redacted] Appraisal Services Inc