To whom it may concern,The purpose of this letter is to address the concerns listed by our valued customer, Ms [redacted] Ms [redacted] 's ordered Honda [redacted] encountered shipping delays that were beyond our controlBusinesses in Hawaii rely on shipping companies to deliver our products in a timely manner, and most of the time they doUnfortunately however, it is not uncommon for delays and logistical issues to occur at the factory and ports, which are both entirely out of our controlWe try our best to make sure that our staff communicates to our valued customers anytime this sort of issue occurs as well as try to accommodate our valued customers needsIn this case, the customer sold her existing vehicle with the expectations that her new [redacted] would arrive on timeUnfortunately this was not the caseTo accommodate Ms [redacted] , we have agreed to share in the expense of a rental vehicle for Ms [redacted] This is a resolution that both the customer as well as Honda Windward find completely satisfactory and acceptableWith Aloha,Craig H***Sales Manager, Honda Windward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and I have received my agreed upon check Sincerely, [redacted]
From: [redacted] Sent: Thursday, June 25, 4:PM To: [redacted] Cc: [redacted] Subject: [redacted] Aloha, My name is Craig H [redacted] and I am a Sales Manager at Honda WindwardAt this time I would like to extend a very sincere apology to our valued customer, Ms [redacted] After reading about her experience regarding her license plates and registration experience, I would like to assure Ms [redacted] that we have reviewed our processes here at Honda Windward regarding the registration of new vehicles and non-resident customersWhat we have discovered thru our process review is that communication with our valued clients is by far the best practice for avoiding any delay in the entire registration processThe reason that communication is so important is so that our valued customers have an idea as to the length of time that it takes to receive their license plates from the DMVWe also need to communicate to the customer clearly and up front about any documentation needed to complete non-resident registration to avoid any delays down the lineI as well as the rest of the Honda Windward management team recognize the need for clear communication with our customers and take this very seriouslyAt Honda Windward, we believe that true customer service begins after the sale, and to keep Ms[redacted] a happy customer, I have sent her a certificate good for one complimentary oil change here at our express service, and one complimentary carwash at the [redacted] ***Once again we at Honda Windward would like to take this opportunity to express our most sincere apologies to Ms[redacted] for any inconvenience this situation may have causedWith Aloha, Craig *H [redacted] Sales Mgr, Honda Windward [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I am still awaiting compensation for the car rental expenses I wish to keep the case open until my expenses are reimbursed by Honda Windward Sincerely, [redacted]
We are in receipt of the complaint letter ( case number [redacted] ) filed by [redacted] on behalf of her husband who purchased the vehicle hereThe letter indicates that her husband bought the vehicle and we did little to assist himWe are attaching repair orders that show we addressed every issue brought up, and provided a loaner car free of chargeThe vehicle was sold as is, however at Honda Windward we really do try to keep our customers happy and repaired windshield washer reservoir, washer pump, air conditioning compressor, exhaust manifolds and gaskets, transmission dip stick tube assemblyThe work was performed at our cost, and was done both at our repair center and at Windward DodgeWe did a little over $3,work on the vehicle not including what was done prior to sale, and in the end both Windward Dodge and our parts and service director have concluded the intermittent rattle is a characteristic of the vehicle inherent with the design of the transmission valve body design.We do want the [redacted] s to be happy with their vehicle, but we cannot make a used vehicle new, and we cannot change what a vehicle sounds and or drives like and I hope you will see we have certainly tried to accommodate them more than sufficiently
Dear *** ***, We received your letter via email Monday March 14th...I had already been in contact with Mr*** regarding the
cancellation of his contract and vehicle purchase.This letter to you can serve as notice of cancellation and Mr*** and I had a nice conversation and I apologized for any attitudes expressed on our part. I've enclosed a pdf file showinga copy of the check that he will be picking up from us today or tomorrow...as well as the work that was performed in December prior to us selling the vehicle...( this is why Craig was concerned about the other *** dealer's service department chastising us for "doing nothing " to the car prior to selling it "...I hope all is well now and I sincerely hope Mr*** has a better experience with his next purchase.It is never our intention to upset customers in any way, and we apologize if we did in this circumstance. Feel free to call on me or email me with any questions... Sincerely, *** ***Sales manager Honda Windward......*** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I am still awaiting compensation for the car rental expenses I wish to keep the case open until my expenses are reimbursed by Honda Windward
Sincerely,
*** ***
To whom it may concern,The purpose of this letter is to address the concerns listed by our valued customer, Ms. *** *** Ms***'s ordered Honda *** *** encountered shipping delays that were beyond our controlBusinesses in Hawaii rely on shipping
companies to deliver our products in a timely manner, and most of the time they do. Unfortunately however, it is not uncommon for delays and logistical issues to occur at the factory and ports, which are both entirely out of our controlWe try our best to make sure that our staff communicates to our valued customers anytime this sort of issue occurs as well as try to accommodate our valued customers needsIn this case, the customer sold her existing vehicle with the expectations that her new *** *** would arrive on timeUnfortunately this was not the caseTo accommodate Ms***, we have agreed to share in the expense of a rental vehicle for Ms***This is a resolution that both the customer as well as Honda Windward find completely satisfactory and acceptableWith Aloha,Craig H***Sales Manager, Honda Windward
Tell us why here...To whom it may concern:The purpose of this letter is to once again address the concerns as stated by our valued customer Ms***To briefly touch on the customers initial complaint, Ms*** was understandably frustrated due to the unforeseeable delay of her brand new Honda Civic which was ordered in December of Honda Windward offered to reimburse Ms*** half of her rental vehicle expense which she accrued while waiting for her vehicle to arriveThis initial agreement was viewed as acceptable by both parties at that timeAfter that initial agreement was made, however Honda Windward discovered a deficit in the amount of $dollars on Ms***s accountAfter some investigating, it showed that the unpaid $dollars was for a vehicle service contract,(extended warranty) that Ms*** purchased from our Finance DepartmentWhile the product is clearly disclosed on the customers Sales Agreement, Ms*** has yet to pay for this itemWe have given Ms*** many opportunities to pay for the warranty, yet she refuses and has instead increased her demands and threatened Honda Windward with legal actionThis is never the desired outcome that we as a reputable business with thousands of happy and satisfied customers hope for.Honda Windward only hopes that we can quickly resolve these issues with our valued client, and once again regain her trust.Craig H***Sales Manager, Honda WindwardSent from my ***=
From: *** *** *** Sent: Thursday, June 25, 4:PM To: *** *** Cc: *** *** *** *** *** Subject: *** *** *** Aloha, My name is Craig H*** and I am a Sales
Manager at Honda WindwardAt this time I would like to extend a very sincere apology to our valued customer, Ms *** ** ***After reading about her experience regarding her license plates and registration experience, I would like to assure Ms *** that we have reviewed our processes here at Honda Windward regarding the registration of new vehicles and non-resident customersWhat we have discovered thru our process review is that communication with our valued clients is by far the best practice for avoiding any delay in the entire registration processThe reason that communication is so important is so that our valued customers have an idea as to the length of time that it takes to receive their license plates from the DMVWe also need to communicate to the customer clearly and up front about any documentation needed to complete non-resident registration to avoid any delays down the lineI as well as the rest of the Honda Windward management team recognize the need for clear communication with our customers and take this very seriouslyAt Honda Windward, we believe that true customer service begins after the sale, and to keep Ms.*** a happy customer, I have sent her a certificate good for one complimentary oil change here at our express service, and one complimentary carwash at the *** *** ***Once again we at Honda Windward would like to take this opportunity to express our most sincere apologies to Ms.*** for any inconvenience this situation may have causedWith Aloha, Craig *H*** Sales Mgr, Honda Windward *** *** *** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** * *** ***This is an accounting breakdown of the *** dealPlease send a return email to confirm your receipt of this emailWe sent this same information to Ms*** certified mail and it came back to us unsigned.Thank you,Craig H***
This is my second complaint involving Honda Windward (please refer to the first complaint dated 2/10/for further details)My first complaint involved the misrepresentation of when my car would arrive and the expenses I incurred as a resultI thought the matter had been resolved as Craig H***, Sales Manager at Honda Windward, had replied to my original Revdex.com complaint stating he would reimburse me for the car rental expenses I paidTo date, I have not received reimbursement for the car rental fees that he promisedFurthermore, I am now being told that I owe an additional $2,due to an error they made on their sales contract (I had already paid for my car in cash for the full amount requested on the sales contract, which was signed by both me and the manager at Honda Windward on January 12, 2016)My first contact with Honda Windward was in November of and after placing a deposit and being initially told my car would arrive in late December, I didn't receive my car until February 2, I have printed out all emails/texts and other correspondence with staff at Honda Windward that verifies these factsIn summary, I have lost trust with those representing Honda WindwardThey were dishonest about when my car would arrive and, as such, I paid car rental fees of $Then after MrH*** agreed to compensate me for half of the rental fees accrued, which they have failed to do, they are now asking for $2,because of a "clerical error" they made on their part on the sales contractNeedless to say, this entire experience has been very stressful for me.DESIRED RESOLUTION:I am requesting full reimbursement of car rental fees, as well as time off from work and attorney's fees(I have had to consult with my attorney regarding this matter.) I can provide receipts and other documents for verification
Aloha:I have provided the only receipt I have which is for the amount of $27, Again, why are they asking me to pay for their "clerical error?" We both agreed to the terms of the sales agreement and now they are disputing it several weeks AFTER I received my vehicle It states on the sales agreement that the sales agreement is a binding contract and there "is no 3-day right to cancel ." Also, MrH*** claims they are a "reputable business." Is this how reputable businesses treat their customers, especially after all I have had to endure because of their dishonesty about when my vehicle would arrive? I've spoke to a few employees from other deal***ips and they all stated they would have disregarded their "clerical error" given all the circumstances to keep their customer happy I also believe that's what a reputable business would do
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and I have received my agreed upon check
Sincerely,
*** ***
We are in receipt of the complaint letter ( case number *** ) filed by *** *** on behalf of her husband who purchased the vehicle hereThe letter indicates that her husband bought the vehicle and we did little to assist himWe are attaching repair orders that show we addressed
every issue brought up, and provided a loaner car free of chargeThe vehicle was sold as is, however at Honda Windward we really do try to keep our customers happy and repaired windshield washer reservoir, washer pump, air conditioning compressor, exhaust manifolds and gaskets, transmission dip stick tube assemblyThe work was performed at our cost, and was done both at our repair center and at Windward DodgeWe did a little over $3,work on the vehicle not including what was done prior to sale, and in the end both Windward Dodge and our parts and service director have concluded the intermittent rattle is a characteristic of the vehicle inherent with the design of the transmission valve body design.We do want the ***s to be happy with their vehicle, but we cannot make a used vehicle new, and we cannot change what a vehicle sounds and or drives like and I hope you will see we have certainly tried to accommodate them more than sufficiently
Customer has come in and reviewed contract with our Finance manager and is satisfied with the resolution.Aloha,Mel R***Sales ManagerHonda Windward808-247-
Complaint: ***
I am rejecting this response because:This letter is in response to MrCraig H***'s reply to my second complaint. Please note that MrH*** is incorrect with his statement that I did not pay for the extended warranty which was $2,200.00. As proof, I am attaching my sales agreement from Honda Windward. The sales agreement which was signed by their representative and myself verifies all the fees I paid, including the extended warranty (line #13). In addition, I attaching a copy of the receipt and cashier's check that verifies I paid for my vehicle in full. Sanda Kalahiki, Honda Windward's business manager, stated that they had made a clerical error and discovered this several weeks after I paid for my car in full and was in possession of the car MrH*** mentions nothing about the clerical error on their part and just claims I failed to pay the extended warranty.What further frustrates me is that I paid the full asking price for my vehicle without negotiating and paid cash for it as well. With all they put me through by misrepresenting when I was going to receive my vehicle and all the issues that resulted because of that, I'm upset that they are now hassling me over THEIR clerical error. Furthermore, I have not received reimbursement for my car rental as MrH*** had previously promisedAt this point, I am exhausted with Honda Windward and I’m willing to withdraw my previous request to pay my car rental fees, attorney's fees, time off from work, etc., if they agree to abide by our sales agreement and withdraw their claim that I owe them for the extended warranty
Sincerely,
*** ***
To whom it may concern,The purpose of this letter is to address the concerns listed by our valued customer, Ms [redacted] Ms [redacted] 's ordered Honda [redacted] encountered shipping delays that were beyond our controlBusinesses in Hawaii rely on shipping companies to deliver our products in a timely manner, and most of the time they doUnfortunately however, it is not uncommon for delays and logistical issues to occur at the factory and ports, which are both entirely out of our controlWe try our best to make sure that our staff communicates to our valued customers anytime this sort of issue occurs as well as try to accommodate our valued customers needsIn this case, the customer sold her existing vehicle with the expectations that her new [redacted] would arrive on timeUnfortunately this was not the caseTo accommodate Ms [redacted] , we have agreed to share in the expense of a rental vehicle for Ms [redacted] This is a resolution that both the customer as well as Honda Windward find completely satisfactory and acceptableWith Aloha,Craig H***Sales Manager, Honda Windward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and I have received my agreed upon check Sincerely, [redacted]
From: [redacted] Sent: Thursday, June 25, 4:PM To: [redacted] Cc: [redacted] Subject: [redacted] Aloha, My name is Craig H [redacted] and I am a Sales Manager at Honda WindwardAt this time I would like to extend a very sincere apology to our valued customer, Ms [redacted] After reading about her experience regarding her license plates and registration experience, I would like to assure Ms [redacted] that we have reviewed our processes here at Honda Windward regarding the registration of new vehicles and non-resident customersWhat we have discovered thru our process review is that communication with our valued clients is by far the best practice for avoiding any delay in the entire registration processThe reason that communication is so important is so that our valued customers have an idea as to the length of time that it takes to receive their license plates from the DMVWe also need to communicate to the customer clearly and up front about any documentation needed to complete non-resident registration to avoid any delays down the lineI as well as the rest of the Honda Windward management team recognize the need for clear communication with our customers and take this very seriouslyAt Honda Windward, we believe that true customer service begins after the sale, and to keep Ms[redacted] a happy customer, I have sent her a certificate good for one complimentary oil change here at our express service, and one complimentary carwash at the [redacted] ***Once again we at Honda Windward would like to take this opportunity to express our most sincere apologies to Ms[redacted] for any inconvenience this situation may have causedWith Aloha, Craig *H [redacted] Sales Mgr, Honda Windward [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I am still awaiting compensation for the car rental expenses I wish to keep the case open until my expenses are reimbursed by Honda Windward Sincerely, [redacted]
We are in receipt of the complaint letter ( case number [redacted] ) filed by [redacted] on behalf of her husband who purchased the vehicle hereThe letter indicates that her husband bought the vehicle and we did little to assist himWe are attaching repair orders that show we addressed every issue brought up, and provided a loaner car free of chargeThe vehicle was sold as is, however at Honda Windward we really do try to keep our customers happy and repaired windshield washer reservoir, washer pump, air conditioning compressor, exhaust manifolds and gaskets, transmission dip stick tube assemblyThe work was performed at our cost, and was done both at our repair center and at Windward DodgeWe did a little over $3,work on the vehicle not including what was done prior to sale, and in the end both Windward Dodge and our parts and service director have concluded the intermittent rattle is a characteristic of the vehicle inherent with the design of the transmission valve body design.We do want the [redacted] s to be happy with their vehicle, but we cannot make a used vehicle new, and we cannot change what a vehicle sounds and or drives like and I hope you will see we have certainly tried to accommodate them more than sufficiently
Dear *** ***, We received your letter via email Monday March 14th...I had already been in contact with Mr*** regarding the
cancellation of his contract and vehicle purchase.This letter to you can serve as notice of cancellation and Mr*** and I had a nice conversation and I apologized for any attitudes expressed on our part. I've enclosed a pdf file showinga copy of the check that he will be picking up from us today or tomorrow...as well as the work that was performed in December prior to us selling the vehicle...( this is why Craig was concerned about the other *** dealer's service department chastising us for "doing nothing " to the car prior to selling it "...I hope all is well now and I sincerely hope Mr*** has a better experience with his next purchase.It is never our intention to upset customers in any way, and we apologize if we did in this circumstance. Feel free to call on me or email me with any questions... Sincerely, *** ***Sales manager Honda Windward......*** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I am still awaiting compensation for the car rental expenses I wish to keep the case open until my expenses are reimbursed by Honda Windward
Sincerely,
*** ***
To whom it may concern,The purpose of this letter is to address the concerns listed by our valued customer, Ms. *** *** Ms***'s ordered Honda *** *** encountered shipping delays that were beyond our controlBusinesses in Hawaii rely on shipping
companies to deliver our products in a timely manner, and most of the time they do. Unfortunately however, it is not uncommon for delays and logistical issues to occur at the factory and ports, which are both entirely out of our controlWe try our best to make sure that our staff communicates to our valued customers anytime this sort of issue occurs as well as try to accommodate our valued customers needsIn this case, the customer sold her existing vehicle with the expectations that her new *** *** would arrive on timeUnfortunately this was not the caseTo accommodate Ms***, we have agreed to share in the expense of a rental vehicle for Ms***This is a resolution that both the customer as well as Honda Windward find completely satisfactory and acceptableWith Aloha,Craig H***Sales Manager, Honda Windward
Tell us why here...To whom it may concern:The purpose of this letter is to once again address the concerns as stated by our valued customer Ms***To briefly touch on the customers initial complaint, Ms*** was understandably frustrated due to the unforeseeable delay of her brand new Honda Civic which was ordered in December of Honda Windward offered to reimburse Ms*** half of her rental vehicle expense which she accrued while waiting for her vehicle to arriveThis initial agreement was viewed as acceptable by both parties at that timeAfter that initial agreement was made, however Honda Windward discovered a deficit in the amount of $dollars on Ms***s accountAfter some investigating, it showed that the unpaid $dollars was for a vehicle service contract,(extended warranty) that Ms*** purchased from our Finance DepartmentWhile the product is clearly disclosed on the customers Sales Agreement, Ms*** has yet to pay for this itemWe have given Ms*** many opportunities to pay for the warranty, yet she refuses and has instead increased her demands and threatened Honda Windward with legal actionThis is never the desired outcome that we as a reputable business with thousands of happy and satisfied customers hope for.Honda Windward only hopes that we can quickly resolve these issues with our valued client, and once again regain her trust.Craig H***Sales Manager, Honda WindwardSent from my ***=
From: *** *** *** Sent: Thursday, June 25, 4:PM To: *** *** Cc: *** *** *** *** *** Subject: *** *** *** Aloha, My name is Craig H*** and I am a Sales
Manager at Honda WindwardAt this time I would like to extend a very sincere apology to our valued customer, Ms *** ** ***After reading about her experience regarding her license plates and registration experience, I would like to assure Ms *** that we have reviewed our processes here at Honda Windward regarding the registration of new vehicles and non-resident customersWhat we have discovered thru our process review is that communication with our valued clients is by far the best practice for avoiding any delay in the entire registration processThe reason that communication is so important is so that our valued customers have an idea as to the length of time that it takes to receive their license plates from the DMVWe also need to communicate to the customer clearly and up front about any documentation needed to complete non-resident registration to avoid any delays down the lineI as well as the rest of the Honda Windward management team recognize the need for clear communication with our customers and take this very seriouslyAt Honda Windward, we believe that true customer service begins after the sale, and to keep Ms.*** a happy customer, I have sent her a certificate good for one complimentary oil change here at our express service, and one complimentary carwash at the *** *** ***Once again we at Honda Windward would like to take this opportunity to express our most sincere apologies to Ms.*** for any inconvenience this situation may have causedWith Aloha, Craig *H*** Sales Mgr, Honda Windward *** *** *** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** * *** ***This is an accounting breakdown of the *** dealPlease send a return email to confirm your receipt of this emailWe sent this same information to Ms*** certified mail and it came back to us unsigned.Thank you,Craig H***
This is my second complaint involving Honda Windward (please refer to the first complaint dated 2/10/for further details)My first complaint involved the misrepresentation of when my car would arrive and the expenses I incurred as a resultI thought the matter had been resolved as Craig H***, Sales Manager at Honda Windward, had replied to my original Revdex.com complaint stating he would reimburse me for the car rental expenses I paidTo date, I have not received reimbursement for the car rental fees that he promisedFurthermore, I am now being told that I owe an additional $2,due to an error they made on their sales contract (I had already paid for my car in cash for the full amount requested on the sales contract, which was signed by both me and the manager at Honda Windward on January 12, 2016)My first contact with Honda Windward was in November of and after placing a deposit and being initially told my car would arrive in late December, I didn't receive my car until February 2, I have printed out all emails/texts and other correspondence with staff at Honda Windward that verifies these factsIn summary, I have lost trust with those representing Honda WindwardThey were dishonest about when my car would arrive and, as such, I paid car rental fees of $Then after MrH*** agreed to compensate me for half of the rental fees accrued, which they have failed to do, they are now asking for $2,because of a "clerical error" they made on their part on the sales contractNeedless to say, this entire experience has been very stressful for me.DESIRED RESOLUTION:I am requesting full reimbursement of car rental fees, as well as time off from work and attorney's fees(I have had to consult with my attorney regarding this matter.) I can provide receipts and other documents for verification
Aloha:I have provided the only receipt I have which is for the amount of $27, Again, why are they asking me to pay for their "clerical error?" We both agreed to the terms of the sales agreement and now they are disputing it several weeks AFTER I received my vehicle It states on the sales agreement that the sales agreement is a binding contract and there "is no 3-day right to cancel ." Also, MrH*** claims they are a "reputable business." Is this how reputable businesses treat their customers, especially after all I have had to endure because of their dishonesty about when my vehicle would arrive? I've spoke to a few employees from other deal***ips and they all stated they would have disregarded their "clerical error" given all the circumstances to keep their customer happy I also believe that's what a reputable business would do
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and I have received my agreed upon check
Sincerely,
*** ***
We are in receipt of the complaint letter ( case number *** ) filed by *** *** on behalf of her husband who purchased the vehicle hereThe letter indicates that her husband bought the vehicle and we did little to assist himWe are attaching repair orders that show we addressed
every issue brought up, and provided a loaner car free of chargeThe vehicle was sold as is, however at Honda Windward we really do try to keep our customers happy and repaired windshield washer reservoir, washer pump, air conditioning compressor, exhaust manifolds and gaskets, transmission dip stick tube assemblyThe work was performed at our cost, and was done both at our repair center and at Windward DodgeWe did a little over $3,work on the vehicle not including what was done prior to sale, and in the end both Windward Dodge and our parts and service director have concluded the intermittent rattle is a characteristic of the vehicle inherent with the design of the transmission valve body design.We do want the ***s to be happy with their vehicle, but we cannot make a used vehicle new, and we cannot change what a vehicle sounds and or drives like and I hope you will see we have certainly tried to accommodate them more than sufficiently
Customer has come in and reviewed contract with our Finance manager and is satisfied with the resolution.Aloha,Mel R***Sales ManagerHonda Windward808-247-
Complaint: ***
I am rejecting this response because:This letter is in response to MrCraig H***'s reply to my second complaint. Please note that MrH*** is incorrect with his statement that I did not pay for the extended warranty which was $2,200.00. As proof, I am attaching my sales agreement from Honda Windward. The sales agreement which was signed by their representative and myself verifies all the fees I paid, including the extended warranty (line #13). In addition, I attaching a copy of the receipt and cashier's check that verifies I paid for my vehicle in full. Sanda Kalahiki, Honda Windward's business manager, stated that they had made a clerical error and discovered this several weeks after I paid for my car in full and was in possession of the car MrH*** mentions nothing about the clerical error on their part and just claims I failed to pay the extended warranty.What further frustrates me is that I paid the full asking price for my vehicle without negotiating and paid cash for it as well. With all they put me through by misrepresenting when I was going to receive my vehicle and all the issues that resulted because of that, I'm upset that they are now hassling me over THEIR clerical error. Furthermore, I have not received reimbursement for my car rental as MrH*** had previously promisedAt this point, I am exhausted with Honda Windward and I’m willing to withdraw my previous request to pay my car rental fees, attorney's fees, time off from work, etc., if they agree to abide by our sales agreement and withdraw their claim that I owe them for the extended warranty
Sincerely,
*** ***