Initial Business Response /* (1000, 5, 2015/04/10) */
THE SALES DEPARTMENT HAS BEEN IN CONTACT WITH MR*** AND HE HAS RECEIVED A CHECK FOR $TO HELP PAY FOR THE KEY THAT HE PURCHASED
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
the sales department provided so that I can get the scratches removed from all over the carthat was before we talked about the key issueI wonder why they said that but non the less I was given a key that was programmed to operate my caddy so im happy thanks
I did not use Quality to build my pool and have regretted not waiting on themI used another (so called) pool company because they could build it soonerBelieve me from experience, Quality is worth the waitThey have been so helpful in fixing the problems my installer createdThey have taken the time to instruct me on everything a new pool owner needs to know to keep my pool running smoothly
If you have to wait for them, doIf you need help fixing a problem your installer created, go see themI highly recommend this business!!!!!!
Initial Business Response /* (1000, 7, 2014/02/26) */
Ms*** has been contacted daily regarding her vehicleAfter reviewing all concerns with Ms*** she is aware that the long wait is with her extended warranty company not with Rogers Auto GroupWe gave her a loaner at no
expense to her as a good will gestureCustomer was also refunded the $worth of rental
If there is any further concerns regarding this matter please let me know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
When will I receive my $89.95 refund?
Sincerely,
[redacted]
I purchased a new (off the assembly line) 2010 Chevrolet Equinox. I've had repeated issues with the vehicle, some due to recall (e.g. transmission, oil level indicator etc.) among other mechanical problems. On almost every visit to service (must be 20 by now) there has been a customer service problems. The common theme is a I'm working with one rep who tells me he'll follow through, and I never receive a call or update, and turns out he's on vacation. Yesterday I took my vehicle in for service, and later received a call that the mechanic broke an ABS (unrelated to initial issue). I was told, sorry for the inconvenience, I'll call tomorrow when the car is ready (of course the service rep is on vacation now). I then receive a call today from the parts department, advising that my needed part is ready for pickup.. "REALLY" .. considering Rogers has the vehicle .. why am I being called. Moreover, I'm now in day two with no transportation, when I brought my "scheduled appointment" vehicle in yesterday, so I could get back same day .. and still no vehicle. I finally received a call back from the manager Brian saying the famous words of "I'm sorry" and Joe (who I have no idea who is) will call me when the vehicle is ready. Had I not purchased the car from Rogers to begin with, and wanting to ensure Rogers repaired all problems.. I WOULD NEVER RECOMMEND Rogers and will NEVER purchase a vehicle from them again. There is only one man on their entire service team who understands true customer service, and they definitely need a more competent team of mechanics.
Ms. [redacted] and her friend Ms. [redacted] purchased a vehicle on June 2, 2016. At the time of this transaction they were both of legal age to sign a binding contract with [redacted] As stated in the complaint they were advised by family members to wait and at no time did we coerce...
either individual into buying a vehicle. Any further information that the consumer needs can be addressed to the lienholder, [redacted] for any advice on how to be removed from this contract.
Initial Business Response /* (1000, 8, 2014/09/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
SEE ATTACHED
Initial Consumer Rebuttal /* (3000, 10, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I...
don't accept their response is the emissions facility is telling me that I need additional EMISSIONS RELATED REPAIRS. Rogers is telling me and (you) that all EMISSIONS RELATED REPAIRS have been made. I had my car put on a diagnostic machine @ Rogers and SPECIFICALLY asked them to FIND ALL EMISSIONS RELATED REPAIRS and they told me they did, which was untrue. I want them to issue me a refund for the diagnostics test.
Final Business Response /* (4000, 14, 2014/09/16) */
SEE ATTACHED
They sent me unsolicited advertising in the creepiest of formats. A envelope with no return address. Inside a newspaper ad with a handwritten note. Written as if it came from someone who knew me. Misspelled my name though.
I was stressed about it until I found out they do this regularly.
I went to Rogers Auto Group with my son to purchase a vehicle in July of this year. He needed a down payment so I wrote a personal check for the payment. I was told what date to date the check for and that it would be cashed on or before the date that was entered on the check which was fine with me. Well that never happened, the check was cashed a month and a half later and when I called the dealership to find out why I was told that "It doesn't matter when they deposit the check, it could be a month, 3 months or a year later the funds need to be available because the check was wrote to the dealership so they can deposited when they want to" That response was unacceptable and very unprofessional. I then asked was that policy and again I was told "I don't know why the checked wasn't processed sooner but again it doesn't matter when the check is processed the funds need to be available". How rude and again very unprofessional.
My company had a car breakdown in Chicago. It was towed to Roger's Auto Group. Employees rented a vehicle to get home. (500 miles away) After diagnosis of vehicle, I was told transmission had completely fell apart internally and would need to be replaced, for a cost of $4,100.00. Deciding to decline their offer, I went to Chicago and hauled the vehicle home. Upon initial inspection at local repair shop, vehicle was found to be 2 qts low of transmission fluid. I have tried to contact the mechanic and the dealer, but have not had any responses returned. I feel that they were intentionally trying to deceive my company into paying for a very significant repair bill. This is a very deceptive practice, in that they were relying on no one to question their recommendation and just pay the bill. I feel my company paid for a service, was deceived, and payed considerably more than was necessary because of their business practices.
Initial Business Response /* (1000, 5, 2015/08/14) */
Ms [redacted] has received her paperwork from us. If there is any tickets that she received in the 3 days that her temporary sticker was expired we will pay her tickets.
We have apologized to her that there was a error made and the State of...
Initial Business Response /* (1000, 5, 2015/04/10) */
THE SALES DEPARTMENT HAS BEEN IN CONTACT WITH MR*** AND HE HAS RECEIVED A CHECK FOR $TO HELP PAY FOR THE KEY THAT HE PURCHASED
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
the sales department provided so that I can get the scratches removed from all over the carthat was before we talked about the key issueI wonder why they said that but non the less I was given a key that was programmed to operate my caddy so im happy thanks
I did not use Quality to build my pool and have regretted not waiting on themI used another (so called) pool company because they could build it soonerBelieve me from experience, Quality is worth the waitThey have been so helpful in fixing the problems my installer createdThey have taken the time to instruct me on everything a new pool owner needs to know to keep my pool running smoothly
If you have to wait for them, doIf you need help fixing a problem your installer created, go see themI highly recommend this business!!!!!!
Initial Business Response /* (1000, 7, 2014/02/26) */
Ms*** has been contacted daily regarding her vehicleAfter reviewing all concerns with Ms*** she is aware that the long wait is with her extended warranty company not with Rogers Auto GroupWe gave her a loaner at no
expense to her as a good will gestureCustomer was also refunded the $worth of rental
If there is any further concerns regarding this matter please let me know
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
When will I receive my $89.95 refund?
Sincerely,
[redacted]
I purchased a new (off the assembly line) 2010 Chevrolet Equinox. I've had repeated issues with the vehicle, some due to recall (e.g. transmission, oil level indicator etc.) among other mechanical problems. On almost every visit to service (must be 20 by now) there has been a customer service problems. The common theme is a I'm working with one rep who tells me he'll follow through, and I never receive a call or update, and turns out he's on vacation. Yesterday I took my vehicle in for service, and later received a call that the mechanic broke an ABS (unrelated to initial issue). I was told, sorry for the inconvenience, I'll call tomorrow when the car is ready (of course the service rep is on vacation now). I then receive a call today from the parts department, advising that my needed part is ready for pickup.. "REALLY" .. considering Rogers has the vehicle .. why am I being called. Moreover, I'm now in day two with no transportation, when I brought my "scheduled appointment" vehicle in yesterday, so I could get back same day .. and still no vehicle. I finally received a call back from the manager Brian saying the famous words of "I'm sorry" and Joe (who I have no idea who is) will call me when the vehicle is ready. Had I not purchased the car from Rogers to begin with, and wanting to ensure Rogers repaired all problems.. I WOULD NEVER RECOMMEND Rogers and will NEVER purchase a vehicle from them again. There is only one man on their entire service team who understands true customer service, and they definitely need a more competent team of mechanics.
Ms. [redacted] and her friend Ms. [redacted] purchased a vehicle on June 2, 2016. At the time of this transaction they were both of legal age to sign a binding contract with [redacted] As stated in the complaint they were advised by family members to wait and at no time did we coerce...
either individual into buying a vehicle. Any further information that the consumer needs can be addressed to the lienholder, [redacted] for any advice on how to be removed from this contract.
Initial Business Response /* (1000, 8, 2014/09/02) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
SEE ATTACHED
Initial Consumer Rebuttal /* (3000, 10, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I...
don't accept their response is the emissions facility is telling me that I need additional EMISSIONS RELATED REPAIRS. Rogers is telling me and (you) that all EMISSIONS RELATED REPAIRS have been made. I had my car put on a diagnostic machine @ Rogers and SPECIFICALLY asked them to FIND ALL EMISSIONS RELATED REPAIRS and they told me they did, which was untrue. I want them to issue me a refund for the diagnostics test.
Final Business Response /* (4000, 14, 2014/09/16) */
SEE ATTACHED
They sent me unsolicited advertising in the creepiest of formats. A envelope with no return address. Inside a newspaper ad with a handwritten note. Written as if it came from someone who knew me. Misspelled my name though.
I was stressed about it until I found out they do this regularly.
I went to Rogers Auto Group with my son to purchase a vehicle in July of this year. He needed a down payment so I wrote a personal check for the payment. I was told what date to date the check for and that it would be cashed on or before the date that was entered on the check which was fine with me. Well that never happened, the check was cashed a month and a half later and when I called the dealership to find out why I was told that "It doesn't matter when they deposit the check, it could be a month, 3 months or a year later the funds need to be available because the check was wrote to the dealership so they can deposited when they want to" That response was unacceptable and very unprofessional. I then asked was that policy and again I was told "I don't know why the checked wasn't processed sooner but again it doesn't matter when the check is processed the funds need to be available". How rude and again very unprofessional.
My company had a car breakdown in Chicago. It was towed to Roger's Auto Group. Employees rented a vehicle to get home. (500 miles away) After diagnosis of vehicle, I was told transmission had completely fell apart internally and would need to be replaced, for a cost of $4,100.00. Deciding to decline their offer, I went to Chicago and hauled the vehicle home. Upon initial inspection at local repair shop, vehicle was found to be 2 qts low of transmission fluid. I have tried to contact the mechanic and the dealer, but have not had any responses returned. I feel that they were intentionally trying to deceive my company into paying for a very significant repair bill. This is a very deceptive practice, in that they were relying on no one to question their recommendation and just pay the bill. I feel my company paid for a service, was deceived, and payed considerably more than was necessary because of their business practices.
Initial Business Response /* (1000, 5, 2015/08/14) */
Ms [redacted] has received her paperwork from us. If there is any tickets that she received in the 3 days that her temporary sticker was expired we will pay her tickets.
We have apologized to her that there was a error made and the State of...
IL sent back her paperwork as soon as they could.