Rogers Communications Inc

It s about FIDOI have asked them to provide me with paper invoices and not received any for about yearTheir billing cycles apparently and on the 17th of every monthFido usage cycle ends every 21st and the invoices are generated on the 25th They expect payments by the 17th after which they add late payment chargesI this practice is *** and unless I start receiving invoices in a timely fashion without undue late payment charges I will try to reslove this in the courtEnough is enough

On a whim, I turned in my phone and enrolled in a 2-year Rogers plan for wireless service with purchase of a Samsung Galaxy SEdgeWhen I got home and realized that there was no way I could pay the $monthly fee on my government penisonI went back to the store the next dayI was told I could return the phone in a certain number of days as long as I hadn't exceeded minutes of demonstrated useThe sales associate told me he could refund the money but I could not get my phone back as it had been sent awayHe showed me the small print at the back of the agreement I signed that stated the exchanged phones were not returnableI just frozeThe sales associate the day before never mentioned this aspectIt was all roses and sunshine and don't worry, you can return your phoneYes, I was foolish in signing something out of impulse, but it also seems diabolical not to return my old phone with a refundLesson learned: don't be a senior and buy a phone at Rogers on impulse! You get confused and slick salesmen will tell you only what they want you to hear

My girlfriend and I were looking to add cable and the Super Sports package to our unlimited internet with Rogers. I called and received a quote on Tuesday August 11th, and told the man I would run the numbers by my girlfriend and probably call back the next night.
I called back the following evening and thats when the fiasco began

Call 1) After speaking to someone in the sales department he found the quote on file and transfered me to the. loyalty departmaent. After a 10 minute wait I spoke to someone there, and after giving her all the info again she said I need to speak to someone in sales...wow! So she transfers me back, and after another 5 minute wait I am disconnected.
Call 2). I immediately call back and get a gentleman named Eli from the sales department and he opens the file and can see the quote given from the night before, but tells me he cannot access it or make any changes to it and that the guy I spoke to the night before will call me back in 10 minutes.
....30 minutes later
Call 3). I am now very confused and upset, and tell the person who answers to connect me to a manager. Once on with a manager I explain the fiasco, she gets the quote up, puts me on hold, comes back says she cannot open the cost estimator, puts me on hold again, comes back and manually gives me a quote... Finally some progress, she then attempts to activate my box, an says she cannot access our box because one of the other sales reps is still logged into my account. She then informs me that she will continue teying to activate our box until her shift ends, but if she cannot....I will have to call back tommorow....WOW, possibly the worst service ever!!

They have a known defect on their website preventing you from upgrading your phone online without buying it out right. You have to call in to be able to get it on your plan because of the defect. Because you are calling in and not online the price is higher for the phone. So you have to argue to get the price that was posted online. To add to the hassle you have to wait for a billing cycle to get the price corrected. At which point you have to spend an hour fighting for the price as even with the reference number they gave you this is not documentation enough.
False advertising leading many consumers to purchase phone out right by mistake or not realize the cost jump when they call in. Advertised price not honoured due to Roger's known defect.

I was receiving multiple unsolicited physical letters addressed to "Resident" since moving into my apartment 9 months ago. The previous tenant was a Rogers subscriber but I went with a different provider. I had called Rogers after moving in to get them to stop sending the advertising, but was told there was nothing they could do. Today I called again since I've been getting one of these letters almost very week lately, and was again told to call Canada Post and request that they stop delivering the letters. I claimed I would leave a negative review on Revdex.com and asked to speak to a manager. The manager was professional and non-confrontational and said he could file a "stop solicitation" request with the "back office" that would take effect in about 14 days. Fingers crossed that will happen, but regardless, I think Rogers deserves a thumbs up for that manager.

After years as a great customer who spent a lot of money and always paid on time, I was forced to cancel due to their terrible (at the time) U.S. roaming plan. I was paying $160 every time I crossed the border, so I went to their other company, Rogers, who had Roam like Home. I cancelled Fido but they didn't cancel my mobile hotspot. Apparently I had to tell them to cancel each item separately. So I finally got over that, and they gave me a total bill of $237, which I paid and received the final cancellation notice. Months later, I started receiving harassing phone calls from a Debt Collection place. The woman was unbelievably rude. So I called Fido and here's what they had to say. The $237 total was wrong back in August. Someone had accidentally paid $350 towards my bill before then. They corrected it, which left me with a total owing of that amount. It then got sent to collections.[redacted] When I call in and ask for a Supervisor, they do what they always do. "I'm just going to transfer you over and they'll be able to help you right away." I then get another department, who I have to tell the story to again before they transfer me. It's like a hot potato nightmare!! I'm still on hold. Priya has come on the line 7 times to say it'd only be another minute. For some reason they do NOT want to transfer you to a Supervisor...