Rogers Communications

My girlfriend and I were looking to add cable and the Super Sports package to our unlimited internet with Rogers I called and received a quote on Tuesday August 11th, and told the man I would run the numbers by my girlfriend and probably call back the next night I called back the following evening and thats when the fiasco began Call 1) After speaking to someone in the sales department he found the quote on file and transfered me to theloyalty departmaent After a minute wait I spoke to someone there, and after giving her all the info again she said I need to speak to someone in sales...wow! So she transfers me back, and after another minute wait I am disconnected Call 2)I immediately call back and get a gentleman named Eli from the sales department and he opens the file and can see the quote given from the night before, but tells me he cannot access it or make any changes to it and that the guy I spoke to the night before will call me back in minutes minutes later Call 3)I am now very confused and upset, and tell the person who answers to connect me to a manager Once on with a manager I explain the fiasco, she gets the quote up, puts me on hold, comes back says she cannot open the cost estimator, puts me on hold again, comes back and manually gives me a quoteFinally some progress, she then attempts to activate my box, an says she cannot access our box because one of the other sales reps is still logged into my account She then informs me that she will continue teying to activate our box until her shift ends, but if she cannot....I will have to call back tommorow....WOW, possibly the worst service ever!!

After years as a great customer who spent a lot of money and always paid on time, I was forced to cancel due to their terrible (at the time) U.Sroaming planI was paying $every time I crossed the border, so I went to their other company, Rogers, who had Roam like HomeI cancelled Fido but they didn't cancel my mobile hotspotApparently I had to tell them to cancel each item separatelySo I finally got over that, and they gave me a total bill of $237, which I paid and received the final cancellation noticeMonths later, I started receiving harassing phone calls from a Debt Collection placeThe woman was unbelievably rudeSo I called Fido and here's what they had to sayThe $total was wrong back in AugustSomeone had accidentally paid $towards my bill before thenThey corrected it, which left me with a total owing of that amountIt then got sent to collections[redacted] When I call in and ask for a Supervisor, they do what they always do"I'm just going to transfer you over and they'll be able to help you right away." I then get another department, who I have to tell the story to again before they transfer meIt's like a hot potato nightmare!! I'm still on holdPriya has come on the line times to say it'd only be another minuteFor some reason they do NOT want to transfer you to a Supervisor

They have a known defect on their website preventing you from upgrading your phone online without buying it out rightYou have to call in to be able to get it on your plan because of the defectBecause you are calling in and not online the price is higher for the phoneSo you have to argue to get the price that was posted onlineTo add to the hassle you have to wait for a billing cycle to get the price correctedAt which point you have to spend an hour fighting for the price as even with the reference number they gave you this is not documentation enough advertising leading many consumers to purchase phone out right by mistake or not realize the cost jump when they call inAdvertised price not honoured due to Roger's known defect

I was receiving multiple unsolicited physical letters addressed to "Resident" since moving into my apartment months agoThe previous tenant was a Rogers subscriber but I went with a different providerI had called Rogers after moving in to get them to stop sending the advertising, but was told there was nothing they could doToday I called again since I've been getting one of these letters almost very week lately, and was again told to call Canada Post and request that they stop delivering the lettersI claimed I would leave a negative review on Revdex.com and asked to speak to a managerThe manager was professional and non-confrontational and said he could file a "stop solicitation" request with the "back office" that would take effect in about daysFingers crossed that will happen, but regardless, I think Rogers deserves a thumbs up for that manager

I went into the rogers store here in Brooks Alberta because I was looking at getting a tablet on a data plan and switching from *** to Rogersthe staff in the store was awesome and more then willing to do what it took to get my business and get me to switch over from *** to Rogers until they had to phone their head office for some info to get me all set upThat's when rogers lost my business probably for good and my wife's business as soon as her contract is upthe lady on the phone pretty much said without actually saying it that they would not do anything to get my business and they didn't care If switched to them, stayed with *** or went some where else(pretty much what I got from the phone call)the data plan I had at *** cost less then what Rogers was offering and I was still willing to switch to rogers until I heard what their head office had to saythe lady on the phone was *** to the guy in the store helping me and in front of potential customersI'd rather pay more for a data plan and get treated like a valued customer then pay less and get treated like they don't even want my business or even care where I take my business

I want to say they have treated my wife very poorly and want her to pay out $to replace a phone that is just over a month oldNo one in the stores could help her and would not even send out the phone for repair even though it's under warranty and she is paying monthly for Device ProtectionShe has even spoke with Management Team to see if she can get any where and it didn't help either except them telling her that they would Credit her bill for the Device Price she would pay and I feel they should be sending her out a new phone and not have to pay for a Replacement to be sent out but they won't even do that for a Loyal Customer and that is very poor customer service and I feel it shows how much they care about customers and that she is paying for a line that the phone isn't working proper*** ***

I want to say they have treated my wife very poorly and want her to pay out $to replace a phone that is just over a month oldNo one in the stores could help her and would not even send out the phone for repair even though it's under warranty and she is paying monthly for Device ProtectionShe has even spoke with Management Team to see if she can get any where and it didn't help either except them telling her that they would Credit her bill for the Device Price she would pay and I feel they should be sending her out a new phone and not have to pay for a Replacement to be sent out but they won't even do that for a Loyal Customer and that is very poor customer service and I feel it shows how much they care about customers and that she is paying for a line that the phone isn't working proper*** ***

After being bounced to several departments over many days, we got transferred to Gord( no last name) I don't know what department we finally landed in but, as usual., it was the wrong one However, Gord made the situation different by taking responsibility and actually resolving our concern Rogers, you need more Gords..he made it happen

Worst customer relations!
I had to call 3 times to resolve 1 problem and got transfered about 4-5 times each call