Rogers Contracting Reviews (%countItem)
Rogers Contracting Rating
Address: 8720 S Hamilton Rd, Earlville, New York, United States, 13332-3264
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I've been waiting 10 months for them to complete a job they've already been paid for. They refuse to come back. I would never hire them again they lack professionalism and quality work
We completed a number of projects for this customer both inside and out to include two beautiful bathroom renovations, painting the entire inside of her A-frame home and flooring throughout the entire house first and second floor. We built a 10x10 mudroom for this customer to include a closet and heat. The customer decided she wanted airstone on the bottom of the addition after we left the job. She ordered the airstone months after to job was completed which ran into winter and poor weather. Unfortunately the customer assumed the airstone installation was included in the orginal invoice which it was not. At anyone's request I will submit the signed invoice and pictures to include all work that was completed on the mudroom addition.
In January of 2017, I invited Rogers Contracting to provide me with quotes for; 1) Staining, sanding, and trimming windows (Stained and poly'd trim provided by us), 2) Building a new staircase 3) Installing a porcelain tile floor in the kitchen 4) Replacing a porcelain tile floor in the living room 5) install floor molding in kitchen, living room, family room, and dining room (Stained and poly'd molding provided by us) 6) Install kitchen cabinet kick boards (provided by us).
For project 1, they did a quick, less than professional job sanding, staining, and poly'ing the windows. Some windows appear to be done well, others clearly show that they did not sand and many of the windows need additional costs of poly. Initially they left the job without completing this project. We needed to call them back to complete. They made a quick attempt to meet the minimum tenants of the contract.
Project 2, they did a pretty decent job with the staircase. It needs additional coats of poly, many areas look like there is no poly at all. The newels are damaged. They appear to be damaged from removal of the floor (see project 4)
Project 3, They installed the 18"x18" kitchen floor porcelain tiles using Mastic. The contract specifically called for the use of modified thinset mortar. For floor applications, TEC Type 1 Mastic, based on manufacturer specifications, cannot be used on floor tile larger than 8"x8". Additionally, Mastic is not designed to be used in an application where the floor exceed 120 degrees. We have under floor radiant heat. The floor failed immediately.
Project 4, They were brought in to examine and recommend how we should proceed on replacing a failing tile floor. For this project they tore up the existing floor and installed 7.72"x 47.4" porcelain tile. Like project 3, they were specifically contracted to use modified thinset mortar. Also like project 3, the floor failed immediately.
Project 5, They installed the floor molding as requested. The job is not great but it was completed.
Project 6, Instead of installing the provided kick boards, they used our provided floor molding. Floor molding that was intended for another project that another contractor was working on. As a result of using the molding, they (strangely) ran the molding around the cabinets (something we did not request to be done).
Because the living room and kitchen floors failed, the ripped up the tiles. In the living room, they were kind enough to tear up the rock board but in the kitchen they left the damaged rock board and Mastic in place. They pulled out all the molding in the living room and kitchen.
This is an unfortunate situation where the first tile floor installed by "a family friend" as we were told and failed. While we do admit to using the wrong adhesive not the modified mortar, for the floor we were only trying to ensure that the floor would last. We acquired the adhesive from *** where a flooring specialist assured us this was a strong adhesive to use. Upon inspecting the subfloor through the tiled ceiling in the basement, we discovered it did not meet code requirements and there was a bounce in the floor which Mr. father witnessed while we were inspecting the subfloor. Upon discovering this we contacted a flooring specialist who explained to us there needed additional subfloor support or additional hardie board applied to the subfloor before any tile could be installed and sustained on the subfloor. We removed the tile in the kitchen and family room. We disposed of the materials at our expense. We did not remove the kitchen hardie board because he told us to remove only the tile. Upon removing the tile we discovered that the subfloor in the kitchen consisted of hardie backer that was adhered to a felt backer or rosin paper that was adhered to a 1/4" luan, which is not approved for a subfloor either. We explained the issue with the subfloor to Mr. and decided to part ways. We sent Mr. a letter with a check for the amount of the materials we used. We did not damage the newels or beautiful hardwood stairs we installed. Please see attached invoices with signatures regarding the rest of Mr. complaints.
We are a reliable honest contracting company that takes pride in the work we do. We have a great rating with the Revdex.com and with Home Advisor. We are in business because we do excellent work and take the time to please our customers and sometimes complete additional work was agreed upon with the homeowner at little or no cost. We have many returning customers that are very happy with our work. Unfortunately in this case we could not please the customer no matter what we did.
We are truly sorry that the tile floor failed for a second time and Mr. once again going through the mess of construction. We were very confident that they were going to enjoy a beautiful tile floor for many years to come. We are happy that our craftsmanship shows through in the beautiful staircase that we installed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Rogers Contracting answered our request on Home Advisor to have new flooring installed in our home. Roger's Contracting advertised themselves as professional floor installation experts and assured us they they could do the job. They came into our home and inspected both floors and provided us a quote, took our money, and attempted to do the job.
Only after the floor failed, did they state anything about the floor being out of code (unverified) or floor bounce.
We are asking for full reimbursement of the cost of the contract, plus cost of damaged material, and labor to clean up the mess they left us with. We are making this request for the following reasons;
1) They clearly and disnctly violated the terms of the contracts: Using Mastic instead of modified mortar, installing the wrong trim in the kitchen, etc.
2) They misrepresented their skills and expertise. Referenced by their need to consult *** and *** "experts" as well as other flooring companies.
3) If they were aware of any issues with the floor, they failed to notify us of the issues before they started the project. They had full access to the home before, during and after the project
4) They left the condition of our home worse than it was before they started the project
Regards
At the beginning of the job we briefly inspected the floor regarding the failed situation they were in from the previous tile install. They explained the previous flooring installer used the unmodified mortar. Brian inquired about the subfloor and what we were told met code. There was no reason to believe we were being misled regarding the subfloor therefore we did not inspect the subfloor from the basement ceiling. We requested an amount down as specified in the signed contract previously attached. We completed the job and the homeowners were satisfied. They paid the remaining balance due. At that time, there were no problems with the floor or the trim. After a period of time had passed Mr. decided to call us regarding the floor that failed for a second time. We revisited the job site and discussed our options with the homeowner. We consulted other resources as companies often do because the of the lack of understanding as to why the floor would fail yet again. After discussing the issue with a store that installs only floors, we discovered the problem with the subfloor. The house where we installed the floor had been lifted and a basement installed under the house. The subfloor is not what the homeowner stated it was. The materials used are insufficient to make the subfloor stable enough for ceramic tile. After speaking with the flooring specialist, they informed us the only way the tile floor would be stable was to increase the strength of the subfloor. Mr. did not want to do this. We called back the flooring company suggested to increase the amount of cement board installed then install the tile, however they could not guarantee that this would be sufficient to make the tile install successful. After learning this from our resources and informing Mr., we decided to part ways with Mr. as we believed there would always be problems with the tile floor. We explained this to Mr. at which time he contacted the flooring company who told him the same thing. It was only after he discovered he was going to put more money into the tile floor that he decided he wanted full reimbursement to help cover further costs of the floor. We contacted our insurance company who stated that we would be required to reimburse Mr. for the materials we removed from the failed floor, at which time a letter and check was sent to Mr.. We covered the labor and disposal of materials that we removed also. We believe we did what we need to do to remedy the situation. We do not feel that we should be responsible for further flooring costs. We did the job we stated we would do and they were satisfied. Our proof, we were paid in full with no problems (trim or otherwise being pointed out by the homeowner).