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Rogers Drapery & Wood Blinds, Inc.

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Reviews Rogers Drapery & Wood Blinds, Inc.

Rogers Drapery & Wood Blinds, Inc. Reviews (14)

After reviewing the complaint, we confirmed the fact that the installer did complete the job by himself, and that he was in the home later than is normally appropriate for our installers to be in the homeCustomer filed a complaint with the Home Depot, and was refunded $for the negative
experience, along with the refund of $that was charged for furniture moving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. That is incorrect I was given a total of $that included the $for the installation So I was only given an additional $for my extreme inconvenience
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In my home the granite was not removed it was not secured correctly by your employees during dry out and that is why it sunk and split at the seam in the picture you sent me you can clearly see the cabinet door sagging so I do not agree with quality of workmanshipYou should talk to all individuals involved in this year and a half process of "industry standards and quality of workmanship" and you will find out how JW charged me and my insurance for time and repairs not doneYour file for the subcontractor is corrupted and will not openYou should get all the facts before you submit a statement that is falseYour scenario of events that took place and the timeline is incorrect you need to be better prepared or informed by your staffYour granite subcontractor gave me color choices for the granite repair and *** * told me the seam would be in a different place after cutting the granite in my driveway weeks after I came home with my new baby girl after year long harassing phone calls from your staff and unreasonable demands JW put in the granite and the seam is worse than beforeJW has never contacted my insurance regarding additional repairs or extra costs I have requesting multiple times itemized statements of work performed and have yet to see it produced*** * agreed on a price and then changed his mind and sent me to collections JW have not been forthcoming or truthful in there business practices
Regards,
*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes the job is doneNo not happy with the outcome of missing three days of work waiting around for an appointment that was confirmed and no one shows upTotally unprofessional and I work on comission so I missed out on the opportunity to make moneyI sell an average of cars a day and would make $on those daysSo I was out at least $This was the worst experience I have ever had with a business and I do not see myself going through this again.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company sent a representative to inspect the installation and explained in person that since this is a 2nd story unit, it was not necessary to install the black plastic moisture barrier that was initially estimated.  They also deducted the prepaid amount for labor to install moisture barrier.  I consider this complaint resolved to my satisfaction. 
Regards,
[redacted]

JW Floor Covering has verified, via the manufacturer of the product installed, as well as through independent experts, that the nature of the installation (over softcrete, rather than concrete) does not require plastic underlayment, as moisture pushing up is not a factor with this...

application.  We did install cork underlayment.  We have noted that Home Depot, through who this work was originally contracted, did charge our customer for plastic underlayment installation, and should refund this customer for that product.  We feel that this complaint should be closed at this point.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. After working with Home Depot to come to an agreed compensation I was told by Home Depot I would receive $500 back. I have not yet received it but trust that JW will make it right.
Regards,
[redacted]

I have reviewed your complaint, and found the following:
We performed a water damage and mold remediation project at your home. Your kitchen cabinets and granite countertop were removed in order to get to the mold in the wall cavities, which had collected because of the moisture. Once the mold...

remediation was completed, we rebuilt the lower cabinets, and reset the granite. After the repair was completed you called and said you were unhappy with the way the granite looked. Upon inspection it was confirmed that the granite sunk down about an inch and a half in the corner back wall and the portion of granite that was removed during the remediation process did not line up correctly to the granite that was unaffected by the water damage. Per industry standards we always attempt to salvage granite and save the insurance and homeowner extra costs. When there is an issue with framing expansion from moisture even though it has been dried back down to dry standard when the drywall, cabinets, and granite go back in on the repair side it can be off anywhere from 1/8 to an inch and a half. This was the case in your home. Nevertheless, despite your insurance company not wanting to cover the additional repairs (due to the job already being completed to industry standards), we agreed to completely replace your kitchen, with no cost to you. To this point, we had still not been paid for the water and mold remediation, or the initial repairs. Despite multiple attempts to contact you for this payment, we were not paid for this work, and sent you to collections. It was only at this point that we learned of any question about workmanship on our part. I have included here a copy of the signed certificate of completion on your job that you signed, obtained from our subcontractor, stating that the granite work had been completed as per the contract. I have also included a picture of the affected area, after the job was completed, showing the quality of our workmanship. I would like to note that to date, we have not received any payment from you whatsoever for any of the work completed on your home, including the initial dry-out and mold remediation, despite the fact that we went out of our way to restore your kitchen at no cost to you.
[redacted]
Chief Administrative Officer
JW Building Solutions

JW Floor Covering has completed the job as requested by this customer, to their satisfaction.

I have confirmation from my facility in Santa Rosa that this job has been completed to the customer's satisfaction. Please let me know if you need any further assistance.
Thank you,
[redacted]
COO
JW Floor Covering Inc.

We have provided the customer with a $500 settlement due to the scheduling and material issues they experienced. Unfortunately, we had a catastrophic data failure on one of our servers at the time your job was being completed, which resulted in the delays. We apologize for the inconvenience, and hope you will consider The Home Depot and JW Floor Covering in the future.
Thank you,
[redacted]
COO
JW Floor Covering

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.JW has not provided any invoices for this claim which have been requested numerous times and I have yet to see an invoice. So the matter is not closed, the only thing that is closed is my insurance claim and my ruined kitchen.Regards,[redacted]

We consider this matter to be closed, as we performed all of the work we were contracted to perform, and have not been paid for any of it. We have absorbed not only the cost of the dry out and mold remediation of the kitchen, but also the full cost of the granite replacement. We did contact her insurance company re: additional costs and were told that the claim had been closed as their insured had been issued payment for the water/mold repair.

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Address: 302 Main, Spring, Texas, United States, 77383

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