Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAfter working with Home Depot to come to an agreed compensation I was told by Home Depot I would receive $backI have not yet received it but trust that JW will make it right Regards, [redacted]
I have reviewed your complaint, and found the following: We performed a water damage and mold remediation project at your homeYour kitchen cabinets and granite countertop were removed in order to get to the mold in the wall cavities, which had collected because of the moistureOnce the mold remediation was completed, we rebuilt the lower cabinets, and reset the graniteAfter the repair was completed you called and said you were unhappy with the way the granite lookedUpon inspection it was confirmed that the granite sunk down about an inch and a half in the corner back wall and the portion of granite that was removed during the remediation process did not line up correctly to the granite that was unaffected by the water damagePer industry standards we always attempt to salvage granite and save the insurance and homeowner extra costsWhen there is an issue with framing expansion from moisture even though it has been dried back down to dry standard when the drywall, cabinets, and granite go back in on the repair side it can be off anywhere from 1/to an inch and a halfThis was the case in your homeNevertheless, despite your insurance company not wanting to cover the additional repairs (due to the job already being completed to industry standards), we agreed to completely replace your kitchen, with no cost to youTo this point, we had still not been paid for the water and mold remediation, or the initial repairsDespite multiple attempts to contact you for this payment, we were not paid for this work, and sent you to collectionsIt was only at this point that we learned of any question about workmanship on our partI have included here a copy of the signed certificate of completion on your job that you signed, obtained from our subcontractor, stating that the granite work had been completed as per the contractI have also included a picture of the affected area, after the job was completed, showing the quality of our workmanshipI would like to note that to date, we have not received any payment from you whatsoever for any of the work completed on your home, including the initial dry-out and mold remediation, despite the fact that we went out of our way to restore your kitchen at no cost to you [redacted] Chief Administrative Officer JW Building Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We consider this matter to be closed, as we performed all of the work we were contracted to perform, and have not been paid for any of itWe have absorbed not only the cost of the dry out and mold remediation of the kitchen, but also the full cost of the granite replacementWe did contact her insurance company re: additional costs and were told that the claim had been closed as their insured had been issued payment for the water/mold repair
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.JW has not provided any invoices for this claim which have been requested numerous times and I have yet to see an invoiceSo the matter is not closed, the only thing that is closed is my insurance claim and my ruined kitchen.Regards, [redacted] ***
We have provided the customer with a $settlement due to the scheduling and material issues they experiencedUnfortunately, we had a catastrophic data failure on one of our servers at the time your job was being completed, which resulted in the delaysWe apologize for the inconvenience, and hope you will consider The Home Depot and JW Floor Covering in the future Thank you, [redacted] COO JW Floor Covering
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAfter working with Home Depot to come to an agreed compensation I was told by Home Depot I would receive $backI have not yet received it but trust that JW will make it right Regards, [redacted]
I have reviewed your complaint, and found the following: We performed a water damage and mold remediation project at your homeYour kitchen cabinets and granite countertop were removed in order to get to the mold in the wall cavities, which had collected because of the moistureOnce the mold remediation was completed, we rebuilt the lower cabinets, and reset the graniteAfter the repair was completed you called and said you were unhappy with the way the granite lookedUpon inspection it was confirmed that the granite sunk down about an inch and a half in the corner back wall and the portion of granite that was removed during the remediation process did not line up correctly to the granite that was unaffected by the water damagePer industry standards we always attempt to salvage granite and save the insurance and homeowner extra costsWhen there is an issue with framing expansion from moisture even though it has been dried back down to dry standard when the drywall, cabinets, and granite go back in on the repair side it can be off anywhere from 1/to an inch and a halfThis was the case in your homeNevertheless, despite your insurance company not wanting to cover the additional repairs (due to the job already being completed to industry standards), we agreed to completely replace your kitchen, with no cost to youTo this point, we had still not been paid for the water and mold remediation, or the initial repairsDespite multiple attempts to contact you for this payment, we were not paid for this work, and sent you to collectionsIt was only at this point that we learned of any question about workmanship on our partI have included here a copy of the signed certificate of completion on your job that you signed, obtained from our subcontractor, stating that the granite work had been completed as per the contractI have also included a picture of the affected area, after the job was completed, showing the quality of our workmanshipI would like to note that to date, we have not received any payment from you whatsoever for any of the work completed on your home, including the initial dry-out and mold remediation, despite the fact that we went out of our way to restore your kitchen at no cost to you [redacted] Chief Administrative Officer JW Building Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We consider this matter to be closed, as we performed all of the work we were contracted to perform, and have not been paid for any of itWe have absorbed not only the cost of the dry out and mold remediation of the kitchen, but also the full cost of the granite replacementWe did contact her insurance company re: additional costs and were told that the claim had been closed as their insured had been issued payment for the water/mold repair
JW Floor Covering has completed the job as requested by this customer, to their satisfaction
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.JW has not provided any invoices for this claim which have been requested numerous times and I have yet to see an invoiceSo the matter is not closed, the only thing that is closed is my insurance claim and my ruined kitchen.Regards, [redacted] ***
We have provided the customer with a $settlement due to the scheduling and material issues they experiencedUnfortunately, we had a catastrophic data failure on one of our servers at the time your job was being completed, which resulted in the delaysWe apologize for the inconvenience, and hope you will consider The Home Depot and JW Floor Covering in the future Thank you, [redacted] COO JW Floor Covering