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Rogers Hearing Solutions

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Response:Ms. [redacted] purchased hearing aids from our company on May 24, 2016 in the amount of $5,000. She returned the next day to our office and told us she could not afford this level of technology and wanted to get the next step down. Because Ms. [redacted] had already done her financing in the...

amount of $5000, Rogers Hearing Solutions issued her a check in the amount of $1000 to make up the difference. Ms. [redacted] returned the following day once again, to pick up that check. We did not hear from Ms. [redacted] until her next appointment a month later. At that time she thought the hearing aids needed to be turned down, so thats what we did. Ms [redacted] returned to Rogers Hearing again on 8/2. She stated one of her hearing aids seemed to have some static. The hearing aids were cleaned and she said they sounded better. At that time she brought in a copy of a hearing test from another company. She told us that they said she had no hearing loss. Upon examination of this test we saw that the test was identical to ours and she does infact have a hearing loss. We informed her of this, she said ok and left. She made an appointment to see us once agin on September 2nd, calling into the office and informing our secretary that she needed an adjustment. On September 2nd, she told us she didn't want them anymore and could not afford them. We advised Ms. [redacted] that it had been well over the 30 day return policy and her response was "you can return a car whenever you want". She then turned and walked out of the office with the hearing aids. Ms. [redacted] is welcome in our offices at any time for service and adjustments of her hearing devices as nee

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Address: 1444 Sam Nunn Blvd, Tewksbury, Massachusetts, United States, 31069-2186

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