Rogers & Hollands Jewelers

My husband usually takes care of our well systemBut the times we have had to call out Golden Gate Well they have been on time with their appointments, know their stuff and are willing to share their knowledge with my husbandWe are highly pleased with their service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease close this case without any negative malice to Rodgers and Hollandthe business has stood behind their product Sincerely, [redacted] ***

Hello and thank you for your replyI have a phone number for the District Mananger, [redacted] ***.? ? Thank you, ***

I have spoken to the customer and will issue a refund for $next week

I purchased my fiance an engagement ring from here, and specifically asked about bands for it, and was assured that it was not going to be an issue to attach them laterWe went to have them soldered together and when we go the rings back, they didn't even line up, there was a gap in between of them, and what we were told would be done to modify the rings to sit flush wasn't doneThe managers response was to make every excuse she could think of and not actually try to solve the issueNot once were we issued an apology, and I was told to "lower my voice so I can talk to you about this" when I told her that I was upset with this and wanted to return everything and get my money backShe didn't even seem to care that we were upset with them

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Account sent to credit reporting as delinquent when account was paid in full and closed
Purchased/financed wedding rings 8/31/thru Rogers and Hollandmonths interest freeThe associate #*** did not realize at the time that we did not qualify for the interest free but proceeded with the sell not informing us that we would be an interest bearing accountShe stated we were good to go with an interest free accountFirst statement 9/24/via mail, stated our interest rate and payment infoI contacted the store an spoke with *** the store manager and explained to her our visit to the store day of purchaseShe at that time said she would investigate and get back to meA week later after not hearing back from herI called and talked to her again and she said she talked to the associate and yes the associate did tell us our account was free interest for mthsAssociates mistake and *** Store manager would contact the financial department and see what they could do to fi

I purchased my fiance an engagement ring from here, and specifically asked about bands for it, and was assured that it was not going to be an issue to attach them laterWe went to have them soldered together and when we go the rings back, they didn't even line up, there was a gap in between of them, and what we were told would be done to modify the rings to sit flush wasn't doneThe managers response was to make every excuse she could think of and not actually try to solve the issueNot once were we issued an apology, and I was told to "lower my voice so I can talk to you about this" when I told her that I was upset with this and wanted to return everything and get my money backShe didn't even seem to care that we were upset with them

Hello and thank you for your replyI have a phone number for the District Mananger, *** *** *** ***. Thank you, ***

In regards to your request for a refund. We received the initial payment of $3,on July 27th. Per our standard supply agreement 10% of this deposit is non-refundable. On July 27th Thermasteel created invoice *** for $showing a job processing fee, which
is non-refundable. If the job was cancelled prior to going to production the additional funds you paid would have been refunded. The drawings were approved and the job was moved to production. On August 14th we invoiced the project in full. Showing a subtotal of $3,minus the job processing fee which was already invoiced for on July 27th and the remaining prepayment of $3,089.70. Balance remaining is $Please call if you have more question we have been down for the holidays are just now getting back up and running***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease close this case without any negative malice to Rodgers and Hollandthe business has stood behind their product
Sincerely,
*** ***

Hello and thank you for your replyI have a phone number for the District Mananger, *** *** *** ***.? ? Thank you, ***

I have spoken to the customer and will issue a refund for $6228.89 next week.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please close this case without any negative malice to Rodgers and Holland. the business has stood behind their product.
Sincerely,
[redacted]

My husband usually takes care of our well system. But the times we have had to call out Golden Gate Well they have been on time with their appointments, know their stuff and are willing to share their knowledge with my husband. We are highly pleased with their service.

Review: I authorized a 1 time payment in Feb to pay off the Rogers and Hollands credit card. On August 20th another payment went through for the same amount. I called and reported to them that there had been some type of error. They were very rude to me and said that I had set up this regular payment. I told them no I had only set up a one time payment. They refused to return any of the money. This has resulted in bounced check fees, unable to pay child care cost or part of my rent. My bank has isued the overdraft fees back to me but my account is till over drawn over $200.00. Rogers and Holland's refused to work on this issue with me and simply told me there was nothing they could do about it. I did not give them permision to take out the money in August 2013.Desired Settlement: I need the money put back into my account so that I am able to send my child to daycare and pay my rent.

Business

Response:

According to our records the funds were put back in your account when we received notice from your banking institution. If this is not the case, please feel free to contact me at [redacted], ext. [redacted] or via email [redacted].,

I am sorry for any inconvenience this may have casued.

Thanks,

Review: Went in and had fiance sized for wedding band. Ordered on a different date when he was not along as seeing it was a surprise. Received it and it was much too tight, wouldn't even fit past the knuckle. Had to return it to be exchanged for the correct size which cost $50. They were going to order one size larger without even re-sizing his finger. He asked them to double check it and they explained he must have originally been sized with a woman's ring sizer. Waited 4/5 weeks for replacement. Got the second ring back and fit exactly as tight as the first... Waited another 4/5 weeks. Got a 3rd ring back (it has now been 11 weeks since our wedding) and it is still not sized correctly, turning his finger dark red and eventually purple if he tries to wear it.Desired Settlement: I would like to get a ring for my husband that fits. We do not live in the city where the store is located so we have to make special trips every time we have to turn it in, pick it up, and re-return it.

Business

Response:

I have spoken to the guest and we are trying to rush the process for

the most recent order. I am authorizing a $100 Gift certificate be sent

to the guest as an apology for the numerous errors in ordering the

correct size for the ring.

Regards,