Roger's Home Improvement

Thank you for providing us with this information. APM acknowledges that the original repairs done were not up to our standards and they have since been redone by another vendor and the homeowner is satisfied.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The problem with the alarm that this resident is referring to has already been rectified. The alarm was faulty, and each time we made a repair or reset it, it would malfunction again at the most inopportune times. It did not go off for that many months straight, but it may have intermittently. We...

had the [redacted] company out several times, as well as [redacted] several times to figure out why it continued to malfunction. It is finally repaired now but only after we had both companies out at the same time arguing about whose fault it was.C[redacted], CAAM®, CMCA®Vice President

Regardless of any statement made after the fact by Associated Property Management I have their representative, Stephanie P[redacted], accepting responsibility for the damage in writing (email). I also have Stephanie P[redacted], APM's property manager, offering in writing to repair my AC unit in good faith; A repair which they were unable to perform as the AC unit was beyond repair. The AC unit was fully covered by American Home Shield and would have been replaced under warranty but they do not cover negligence. My AC contractor works directly with American Home Shield and would have been paid the same amount if it had been replaced under warranty or paid for by me so to suggest they are at fault is absolutely ludicrous given Associated Property Management's previous admission of fault.

[redacted] I have read your complaint and spoke to both Mr. H[redacted], the Service Manager, and the technician that worked on your transit.  It seems that the repair to the door initially worked fine -  but over time ( as you stated) has not held.  I left you a message, as we do...

have an independent body shop, asking you to bring the vehicle in so that we can put a new piece on to insure that you won't have any further issues with the door.Please either contact me directly at Murphy Ford or contact the Body Shop and ask to speak to Paul P[redacted] or Terri K[redacted].We would like to have the opportunity to take care of this problem for you.Thank you Nancy M[redacted]

As stated previously, we are not arguing the fact that we need to remedy the situation. We are taking responsibility for the towing and are working with the towing company on it. I do not know what more I can say to please this homeowner.

We understand the homeowners concern and do not disagree with it. APM has only been managing this property for a few months, so we cannot be held responsible for the years of issues the homeowner is complaining about. The Association does have a contract with the towing company and they do monitor...

the street parking. We have instructed the towing company to pay closer attention to the homeowner's street for parking violations. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In the response it indicates that the management company has only been responsible for a few months.  I could be wrong but I believe they took over the property in January.  Either way, a few months is more than enough time to correct the behaviors of parking on the streets.  If there is a solid contract in place with a towing company, they should be here frequently and if not, then I would be questioning the contract.
Regards,
[redacted]

Dear [redacted]s,Thank you for sending what you had a supporting documentation for the scheduled oil, filter changes.I can tell you that Ford Motor Company will not accept the documentation that you sent without the supporting receipts.What I mean by that is the dated receipt showing the amount of oil you bought and the type of oil filter purchased.Your handwritten schedule has you changing your oil at 65111 and then changing at 60232.For this alone Ford would reject your documentation.I have repeatedly tried to help you with this complaint and I can not do anything more until you provide to me all the dated receipts that support the documented oil changes that you performed.Scored Bearings that were found caused the hold up in validated your warranty.  Unless I have the documentation from you backing up your log I can't help you with your claim.