Rogers Jewelry Company

Bought a ring from this place and they gave me the wrong one (which happened to be more expensive)I didn't realize the error and gifted it soon after I bought itThe store realized their error about a week later, and they called me to say they wanted the ring backI refused, saying I'd already gifted the ringThey proceed to tell me how immoral I was for not giving the ring backSo let's summarize - they made an error , and then tell me I'm immoral because I won't look like an it asking for a gift back so I can fix their mistake Long story short this goes all he way up to roger himself, where he proceeds to tell me on the phone, "you could tell everyone you know not to shop here, you don't matter" Ended up just returning the ringNot going to support this place ever again

On March 3,I went to Rogers Jewelry store with the intention of replacing the broken stone on my ringAs I was talking to the salesman the sales girl next to us remarked how pretty the ring on my hand was It was right then that the salesman I was talking to asked if I wanted my ring cleanedI said yes and handed him the ringWe continued talking about getting a new stone for my broken oneAfter about minutes I asked for ring which was being cleanedHe then proceeded to go to a room outside of my view and then returned my ringI didnt notice that the stone had channels all around it which my original had notI told him the stone was differentRight away he denied that he had changed stonesI didnt notice the difference until I got homeI was so upset I got my other ring and went homeI still feel the stone has been switched on me. 

Great staff, have purchased several items from them and always great serviceFree batteries for my watches too :)

Bought a ring from this place and they gave me the wrong one (which happened to be more expensive)I didn't realize the error and gifted it soon after I bought itThe store realized their error about a week later, and they called me to say they wanted the ring backI refused, saying I'd already gifted the ringThey proceed to tell me how immoral I was for not giving the ring backSo let's summarize - they made an error , and then tell me I'm immoral because I won't look like an it asking for a gift back so I can fix their mistake
Long story short this goes all he way up to roger himself, where he proceeds to tell me on the phone, "you could tell everyone you know not to shop here, you don't matter"
Ended up just returning the ringNot going to support this place ever again

Review: Ring priced at 459.00 for over 30 days. When attempting to purchase the sales clerk stated the tag inside the ring said 750.00

We visited rogers jewelers on several occassions which during the first visit over 30 days ago we spotted a ring for our 20th anniversary that I fell in love with. We visited rogers again a week ago for ring cleaning and once again admired the ring. On both ococcasions the ring was priced at 459.00 on a marker which stood soley in front of this one ring that stood alone from all other displays. My husband attempted to purchase the ring on 11/30 at which time the sales clerk stated the ring was 750.00 and that the price displayed was incorrect. He informed them this was false advertising of an item for over a month. They then stated the best they could do is knock off 100.00 for their error. Business ownera cannot advertise an item then change their mind. Desired Settlement: We are seeking to purchase the ring as the price advertised for over a month. 459.00

Business

Response:

Initial Business Response

The "advertising" the customer is referring to consists of a piece of clear plastic tape with a price written on it that is then attached to a display element containing several rings, some of which are also priced in a similar manner. Salespeople are instructed to be careful to place rings back in the proper slot after showing them. Inevitably, however, human beings make mistakes. It is almost unavoidable that in the course of normal business at the store level some item somewhere will end up next to a sign indicating a price for different piece, sometimes higher priced, sometimes lower.

I recently had a similar experience at Home Depot. I was shopping for a Webber BBQ and found one I knew was worth $700 next to a sign that said $299. Of course the sign had been inadvertently placed next to the wrong BBQ. Home Depot apologized for the mistake, but did not agree to sell me the Webber for $299, nor did they offer me any accommodation to make up for their error. I could buy the $299 BBQ for $229, or the $700 Webber for $700.

When Rogers officially advertises any item as a company, we have the opportunity to double check for errors. Even so, we still make occasional mistakes. In our Christmas catalogue last year for example we listed an item at an incorrect (lower) price. In that case we honored the lower price because the catalogue was mailed to our customers homes and represented official advertising. Some people may have visited our store because they saw that particular item at that particular price. But those kinds of mistakes are rare and avoidable. There is no doubt we should have caught the mistake.

It is impossible to avoid mistakes at the store level, however. We can't have eyes everywhere. Suppose a salesperson were to accidentally set a $10,000 ring behind a sign that said $299? Would we then need to sell the ring for $299?

The store manager acknowledges that the wrong ring was placed in the $459 slot, but insists that the error did not continue for anywhere near 30 days. Regardless he did offer a generous and reasonable accommodation to make up for our mistake, deducting $100 from the correct ticketed price of the item. The customer's husband initially accepted the offer, but then his credit card was declined. There is unfortunately nothing we can do about the decline of his credit card. That issue is between him and his credit card provider. If necessary we can provide a record of the declined transaction.