Rogers Memorial Hospital

Rogers Memorial Hospital has informed the collection agency to close out the account of $6,203.30.The balance on her account is now zero. But in doing such, please do not misinterpret that Rogers Memorial Hospital was wrong in regard to the patient’s bill.   Her bill was valid and Rogers Memorial Hospital could have proceeded with the full collection of $6,203.30. If you have any further questions, please contact me at the below phone number. [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley Road, Oconomowoc, WI 53066Phone: 262-646-1133Fax:       [email protected]

We received a copy of the above reference ID, regarding Billing or Collection Issues.  We recently experienced technical difficulties specific to the Discover Card merchant.   As a result, no payments were automatically charged on this account per the customer...

agreement.   To rectify, we have  removed the account from collections, credited the account as if those payments were received over the past year, and have also offered additional discounts on the remaining balance.   To date, we have not received any response to our multiple calls and correspondence to help remedy the matter.    Thank you,  [redacted]
Chief Financial OfficerRogers Behavioral Health34700 Valley Road, Oconomowoc, WI 53066P. 262-646-6318 | C. [email protected]. Worth. Living.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still do not accept the fact that the bill was handed over to a collection agency prior to a formal explanation.Moreover, the bill has been paid.  The check was signed and sent on 06/12/15 and deposited on 06/23/2015.  This is what my bank statement tells me.  Please review this to confirm that the money has been received.
Regards,
[redacted]

The services that Rogers Memorial Hospital provided to the patient ([redacted]) was in 2010 and we just received the letter from the Revdex.com. ·         According to our records, on August 6, 2010 we were notified that the...

insurance company that they sent a letter to the patient requesting that the patient contact them regarding that they need more information to a possible pre-existing illness before they would process the claim for payment.·         On September 2, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company (877-233-1800) and was told that the patient’s claims were still pending payment until the patient contacts them.·         On September 10, 2010, the Billing Department at Rogers Memorial Hospital sent a letter to the patient informing the patient to contact their insurance company.·         On November 15, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company and talked [redacted] and [redacted] said that the patient did not respond to their letter requesting that the patient contact them to provide them with more information regarding a possible pre-existing illness.·         On December 28, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company and talked to [redacted] and [redacted] said that the patient still has not contacted them.   The reference number of our call was [redacted].·         During this time period a number of statements and letters were sent to the patient, without the patient contacting her insurance to resolve this matter.·         Unfortunately for the patient, the  patient did not get involved with her insurance company and the patients bills were sent to a collection agency and on August 26, 2011 the collection agency proceeded with a “suit action” against the patient. If you have any other questions, please contact me at [redacted]. Sincerely, [redacted]  [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley Road, Oconomowoc, WI 53066Phone: 262-646-1133Fax:       262-646-7067[redacted]

Rogers Memorial Hospital’s response is that the patient /family does owe the amount in $443.13 as shown in the attachment.The attachment is what is called an explanation of benefits from the insurance company showing our total billed amount and that the patient has an out-of-pocket cost of...

$443.12.   This is indicated under the patient responsibility column.   Statements were sent out to the patient/family along with a pre-collection letter, however payment was not received and the account was sent to a collection agency.   The customer’s statement of the problem also indicated smaller bills between $20 and $100.   These were bills for the physicians which have been paid.    However, the $443.12 remains unpaid. If you have any further questions, please call me at [redacted] Sincerely, [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley RoadOconomowoc, WI. 53066Phone: 262-646-1133

Rogers Memorial Hospital has received verification from the collection agency that the patient’s bill has been paid in full. Rogers Memorial Hospital has also verified that the bill was NOT placed with a credit bureau and that the patient’s credit remains in good standing. If I can be of any further assistance, please contact me at the below phone number. Thank you, [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley Road, Oconomowoc, WI 53066Phone: 262-646-1133Fax:       [email protected]

Review: Our daughter, [redacted], was at Rogers for a 3-day in-house treatment in August of 2014. Since then, we have received numerous bills, although we were under the impression that all fees had been paid, both by my insurance and the bills sent to us, not covered by insurance. But we kept on getting bills over and over (at least 5) with different amounts, anywhere from $ 20 to over $ 100. Each time, I called my insurance to inquire about this, but they also had no explanation for why new bills kept coming. When finally a bill came once again this April over $ 443.13, I wrote a letter (I can provide a copy) asking that before I pay any more, I would like to have a full overview over all costs, already paid as well as outstanding, before I would pay another bill. It seemed like a bottomless pit. Instead of writing me back with the desired explanation, Rogers handed the issue over to a collection agency, giving me no chance to get an explanation and in fact jeopardizing my credit history, should I not pay. I did no pay the fee ($ 443.12) since I was in the middle of a move (we are now spending one year in Germany, I am serving as a visiting professor) and had no time to complain about this. But complaining to a collection agency would presumably not have done any good. Instead of giving me a reasonable explanation and transparency about how billing is handled, I get the opposite. I have no trust that this billing is correct and I have no way of checking, and when I asked for an explanation, I get slammed over the head with a collection agency that has the power to damage my credit history.Desired Settlement: I would like to have a total overview over the hospital costs, both for me and for my insurance, and a complete laying-bare of what has been paid by whom and what not and if there are any other outstanding costs that I can expect, with the insurance to have any future bills waived.

Business

Response:

Rogers Memorial Hospital’s response is that the patient /family does owe the amount in $443.13 as shown in the attachment.The attachment is what is called an explanation of benefits from the insurance company showing our total billed amount and that the patient has an out-of-pocket cost of $443.12. This is indicated under the patient responsibility column. Statements were sent out to the patient/family along with a pre-collection letter, however payment was not received and the account was sent to a collection agency. The customer’s statement of the problem also indicated smaller bills between $20 and $100. These were bills for the physicians which have been paid. However, the $443.12 remains unpaid. If you have any further questions, please call me at [redacted] Sincerely, [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley RoadOconomowoc, WI. 53066Phone: 262-646-1133

Consumer

Response:

Review: I received both inpatient and outpatient services from Roger's Memorial Hospital ("Rogers") during June - August 2010. I had excellent health insurance coverage. Each and every day of my stay/treatment, Rogers communicated with the insurance company for authorization, which was approved. Through some glitch/failure by Rogers, no insurance payments were collected for my treatment.

My total bills for the period were $14,865.

To date, I have made $9,150 in personal cash payments to the collection agency servicing the account.

The *maximum* out-of-pocket amount I should have owed with my health coverage is approximately $4,000. (I have now paid over $5,000 more than that).

I am disputing the remaining balance of $6,203 on my account because:

1. Roger's billing department has a responsibility for collecting from insurance

2. There was NO discount applied to the bills (and insurance companies get a substantial reduction in fees)

3. Rogers has already received 62% of the gross billings, which is likely more than they would have received if they'd done their job and collected from insurance (and from me: for my deductible and co-pay)Desired Settlement: Ideally, Rogers will concede that their billing department did not fully do their job on this.

Given the cash out of pocket that I've paid over and above what I should have owed, AND which is likely more than Rogers would have gotten with insurance discounts, my remaining so-called "balance due" should be zero.

Business

Response:

The services that Rogers Memorial Hospital provided to the patient ([redacted]) was in 2010 and we just received the letter from the Revdex.com. · According to our records, on August 6, 2010 we were notified that the insurance company that they sent a letter to the patient requesting that the patient contact them regarding that they need more information to a possible pre-existing illness before they would process the claim for payment.· On September 2, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company (877-233-1800) and was told that the patient’s claims were still pending payment until the patient contacts them.· On September 10, 2010, the Billing Department at Rogers Memorial Hospital sent a letter to the patient informing the patient to contact their insurance company.· On November 15, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company and talked [redacted] and [redacted] said that the patient did not respond to their letter requesting that the patient contact them to provide them with more information regarding a possible pre-existing illness.· On December 28, 2010, the Billing Department at Rogers Memorial Hospital called the patient’s insurance company and talked to [redacted] and [redacted] said that the patient still has not contacted them. The reference number of our call was [redacted].· During this time period a number of statements and letters were sent to the patient, without the patient contacting her insurance to resolve this matter.· Unfortunately for the patient, the patient did not get involved with her insurance company and the patients bills were sent to a collection agency and on August 26, 2011 the collection agency proceeded with a “suit action” against the patient. If you have any other questions, please contact me at [redacted]. Sincerely, [redacted]Director of Patient AccountsRogers Memorial Hospital34700 Valley Road, Oconomowoc, WI 53066Phone: 262-646-1133Fax: 262-646-7067[redacted]

Consumer

Response: