Rogers Painting

The dispatcher who is no longer with the company was handling the rebates and vendor rebates for customers, informed the [redacted] they would recieve a rebate. I was not aware of the amount. The employee was fired and through months of getting things caught up we discovered multiple problems. These...

were all.corrected in a timely manner.  This particular incident where the gamily emailed our company actually lead us to find another issue. the email she was sending things to never went past our recieving server. meaning it never hit any email.inbox in our company. as soon as the issue was discovered during a annual review of our email account, the [redacted] were immediately called and released a check for 350.00 which matches the actual amount [redacted] will allow for this particular system. as of 3-15 this issue was resolved. the customer has been released a rebate directly from airmaster and our email system has been fixed. also a customer service representative was pjt in plave to monitor all activity for this kind of issue. we have never not responded or paid out when a rebate was due  this was a series of unfortunate events and under-management thats has since been corrected.