Rogers Septic Service Inc.

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[redacted] THE CUSTOMER, [redacted] BROUGHT IN HIS 1999 CHEVY SILVERADO 5.3L TRUCK IN COMPLAINING OF...

ENGINE NOISE WHICH HE THOUGHT WAS THE LIFTERS TAPPING. I TOLD HIM THAT I WOULD RUN A COMPRESSION TEST AND LOOK THE ENGINE OVER AND TRY To DETERMINE WHERE THE NOISE WAS COMING FROM AND THAT THE FEE FOR THIS SERVICE WOULD BE $125.00. AFTER RUNNING THE COMPRESSION TEST AND LISTENING TO THE ENGINE WITH A MECHANICS STETHOSCOPE WE NOTICED THAT THE MOTOR WAS HOMY THROUGHOUT BUT ESPECIALLY AT THE FRONT. UPON TELLING THE CUSTOMER THIS, HE THIN COMMENTED THAT HE TOO HAD NOTICED THE NOISE WAS LOUDER TOWARDS THE FRONT OF THE ENGINE. I ADVISED THE CUSTOMER THAT NOISE TRAVELS THOUGHOUT THE ENGINE AND THAT UNTIL THE NOISE AT THE FRONT OF THE ENGINE WHICH WAS AT THE TIMING CHAIN WAS ADDRESSED, WE COULD NOT DERMINE IF THIS WAS _T, ONLY ISSUE THAT THE ENGINE HAD UNTIL THAT WAS FIXED, I REPEATEDLY EXPLAINED THAT THIS MAY NOT FIX THE ENGINE. I EXPLAINED THAT HIS VEHICLE HAD 185,000 MILES ON IT AND THAT THE AVERAGE LIFE OF THIS PARTICULAR ENGINE IS AROUND 200,000 MILES. I EXPLAINED THAT THIS WAS HIGH IMAGE FOR THIS PARTICULAR APPLICATION AND ADVISED HAVING THE ENGINE REBUILT RATHER THAN DOING WHAT I EXPLAINED TO HIM WOULD SE JUST A PATCH JOB WHICH MAY OR MAY NOT FIX THE NOISE PROBLEM . CONTRARY TO WHAT THE CUSTOMER STATES IN THE COMPLAINT FORM HE FILED WITH YOU, HE WAS  ADVISED FROM THE VERY BEGINNING TO HAVE HIS ENGINE REBUILT AND WAS TOLD REPEATEDLY. THAT REPLACING THE TIMING CHANGE MAY OR MAY NOT FIX THE PROBLEM. THE CUSTOMER DID NOT WANT TO GO TO THE EXPENSE OF A COMPLETE ENGINE REBUILD SO I GAVE HIM A PRICE FOR JUST REPLACING THE TIMING CHAIN, WAIVING THE DIAGNOSTIC rem OF $125.00, AND ONCE AGAIN TELLING HIM THAT I COULD NOT GIVE HIM ANY GUARANTEE THAT THIS WOULD ELIMINATE ALL THE NOISE AND FIX HIS ENGINE. THE CUSTOMER AGREED TO THE PRICE AND THE TERMS, SO WE DID AS HE REQUESTED AND WI REPLACED THE TIMING CHAIN WHICH WAS, IN FACT, WORN OUT AND EXTREMELY LOOSE. THE ENGINE MADE FAR LESS NOISE ONCE THIS WAS DONE, BUT STILL HAD SOME NOISE TO IT. NE WAS NEVER TOLD THAT IT WAS “FIXED" . AFTER LISTENING TO THE TRUCK HIMSELF HE THEN WANTED A PRICE ON REPLACING THE LIFTERS BUT WANTED A "DEAL" BECAUSE THE TIMING CHAIN DID NOT FIX ALL THE NOISE. I TOLD HIM THAT I WOULD WORK UP A PRICE ON A REBUILT ENGINE BUT I WAS NOT GOING TO JUST REPLACE THE LIFTERS ON A WORN OUT ENGINE. HE THEN TOOK THE TRUCK TO ANOTHER PERSON AND PAID THEM TO REPLACE JUST THE LIFTERS. THAT STILL DID NOT FIX THE TRUCK. IT STILL HAD NOISE. HE THEN TOOK HIS TRUCK TO A THIRD PERSON AND PAID THEM TO PUT A USED ENGINE IN THE TRUCK. IT WOULD APPEAR THAT I WAS CORRECT ABOUT TRYING TO PATCH A HIGH MILAGE ENGINE ! I FAIL TO UNDERSTAND WHY THIS MAN IS UPSET WITH ME AND IS DEMANDING HIS MONEY RACK AND CLAIMING HE WAS TOLD JUST THE OPPOSITE OF WHAT I ACTUALLY TOLD YOU I GAVE THIS CUSTOMER MY PROFESSIONAL OPINION AND ADVISED HIM AGAINST JUST 'PATCHING THE ENGINE* AND HE CHOSE TO IGNORE IT. HE WAS GIVEN OPTIONS. HE MADE THE CHOICE. HE WAS NEVER FORCED TO DO SO. SINCERELY,