Rogue Federal Credit Un...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Ref: Complaint ID #***
Dear Revdex.com,
I contacted Mr*** * *** on Wednesday December 9, 2015, We discussed, In detail, his visitand experience at Rogue Credit Union on Tuesday December 1, Mr*** explained hisdispleasure and frustration with how our
Assistant Manager handled his transaction and potentially hisability to remain a member of Rogue Credit Union in the future
I shared our Rogue Credit Union strategic vision of "Creating the Most Loyal Members In the Nation"and how his experience Is not what we are hoping for when our members visit any of our locationsIexplained how we have a dedicated Klamath Falls team with a goal of creating a positive memberexperience and unfortunately we did not live up to our own expectations In this Interaction
During our conversation Mr*** seemed receptive to my comments and appreciated that I waslistening to his concernsasked Mr*** to please give Rogue Credit Union, and especially ourKlamath Falls team, another chance to prove to him that we care about creating a lasting relationshipwith himHe agreed and said he will be In soon to talk to the Assistant Manager and meet moremembers of our Klamath Falls team
I was thankful to receive the detailed feedback from Mr***After receiving this complaint andspeaking to Mr***, I spoke with our Assistant Manager along with the rest of our Rogue KlamathFalls teamWe discussed how we must continue to provide the best possible service with eachmember, In every Interaction
Thank you,Erik C***Vice President of a ranch Services- Rogue Credit Union***Medford, OR 97501P.OBox ***, Medford, OR I www.roguecu.org