On this particular day, I had checked my calendar and had not seen anything in the evening, so I went about other businessAt around 7pm if my memory serves correctly, I received a phone call from the client in question regarding where I was for their sessionEmbarrassed, I returned her voice mail as soon as possible and profusely apologized for missing the meetingI explained that in transferring it from an earlier date, it just never made it to the new date I immediately told her that I would do her session for no cost to her at another timeKnowing full well that this was the 2nd time we had to rescheduleThe client was explaining to me that this was indeed the second time this has happened and again I apologized, trying to think of things to make it right, I offered again to get it rescheduled, during this conversation, the line went deadI did not hang up on the client, on the contrary, based off of her demeanor on the phone, I assumed I was the one being hung up onTo not push the issue any further and being that there was no $ exchanged at all, I just let it go On 8/when checking my mail, I received the letter telling me of the customer complaintWhile I sympathize with her situation, I feel it is not my duty to pay for "hair and nails" to get ready for the session, when the costs of these would greatly outweigh the actual cost of the session ($75) In an effort to make things right, I will "reimburse" them for the cost of the session in the amount of $if that is indeed what Indy Revdex.com decidesThis was an isolated incident and I tried to apologize and make things rightAfter the phone call on the evening of the session, there has been no attempt to contact me directly to try and resolve the matter privately I appreciate the opportunity to address this issue, I apologize for the inconvenience to the client and am sad to have let them downI take pride in my work and my business and in this case, I dropped the ball, and for that, I am sorry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
On this particular day, I had checked my calendar and had not seen anything
in the evening, so I went about other business. At around 7pm if my memory
serves correctly, I received a phone call from the client in question regarding
where I was for their session. Embarrassed, I returned her...
voice mail as soon
as possible and profusely apologized for missing the meeting. I explained that
in transferring it from an earlier date, it just never made it to the new date.
I immediately told her that I would do her session for no cost to her at
another time. Knowing full well that this was the 2nd time we had to
reschedule. The client was explaining to me that this was indeed the second
time this has happened and again I apologized, trying to think of things to
make it right, I offered again to get it rescheduled, during this conversation,
the line went dead. I did not hang up on the client, on the contrary, based off
of her demeanor on the phone, I assumed I was the one being hung up on. To not
push the issue any further and being that there was no $ exchanged at all, I
just let it go.
On 8/28 when checking my mail, I received the letter telling me of the
customer complaint. While I sympathize with her situation, I feel it is not my
duty to pay for "hair and nails" to get ready for the session, when
the costs of these would greatly outweigh the actual cost of the session ($75).
In an effort to make things right, I will "reimburse" them for the
cost of the session in the amount of $75 if that is indeed what Indy Revdex.com
decides. This was an isolated incident and I tried to apologize and make things
right. After the phone call on the evening of the session, there has been no
attempt to contact me directly to try and resolve the matter privately.
I appreciate the opportunity to address this issue, I apologize for the
inconvenience to the client and am sad to have let them down. I take pride in
my work and my business and in this case, I dropped the ball, and for that, I
am sorry.
On this particular day, I had checked my calendar and had not seen anything in the evening, so I went about other businessAt around 7pm if my memory serves correctly, I received a phone call from the client in question regarding where I was for their sessionEmbarrassed, I returned her voice mail as soon as possible and profusely apologized for missing the meetingI explained that in transferring it from an earlier date, it just never made it to the new date I immediately told her that I would do her session for no cost to her at another timeKnowing full well that this was the 2nd time we had to rescheduleThe client was explaining to me that this was indeed the second time this has happened and again I apologized, trying to think of things to make it right, I offered again to get it rescheduled, during this conversation, the line went deadI did not hang up on the client, on the contrary, based off of her demeanor on the phone, I assumed I was the one being hung up onTo not push the issue any further and being that there was no $ exchanged at all, I just let it go On 8/when checking my mail, I received the letter telling me of the customer complaintWhile I sympathize with her situation, I feel it is not my duty to pay for "hair and nails" to get ready for the session, when the costs of these would greatly outweigh the actual cost of the session ($75) In an effort to make things right, I will "reimburse" them for the cost of the session in the amount of $if that is indeed what Indy Revdex.com decidesThis was an isolated incident and I tried to apologize and make things rightAfter the phone call on the evening of the session, there has been no attempt to contact me directly to try and resolve the matter privately I appreciate the opportunity to address this issue, I apologize for the inconvenience to the client and am sad to have let them downI take pride in my work and my business and in this case, I dropped the ball, and for that, I am sorry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
On this particular day, I had checked my calendar and had not seen anything
in the evening, so I went about other business. At around 7pm if my memory
serves correctly, I received a phone call from the client in question regarding
where I was for their session. Embarrassed, I returned her...
voice mail as soon
as possible and profusely apologized for missing the meeting. I explained that
in transferring it from an earlier date, it just never made it to the new date.
I immediately told her that I would do her session for no cost to her at
another time. Knowing full well that this was the 2nd time we had to
reschedule. The client was explaining to me that this was indeed the second
time this has happened and again I apologized, trying to think of things to
make it right, I offered again to get it rescheduled, during this conversation,
the line went dead. I did not hang up on the client, on the contrary, based off
of her demeanor on the phone, I assumed I was the one being hung up on. To not
push the issue any further and being that there was no $ exchanged at all, I
just let it go.
On 8/28 when checking my mail, I received the letter telling me of the
customer complaint. While I sympathize with her situation, I feel it is not my
duty to pay for "hair and nails" to get ready for the session, when
the costs of these would greatly outweigh the actual cost of the session ($75).
In an effort to make things right, I will "reimburse" them for the
cost of the session in the amount of $75 if that is indeed what Indy Revdex.com
decides. This was an isolated incident and I tried to apologize and make things
right. After the phone call on the evening of the session, there has been no
attempt to contact me directly to try and resolve the matter privately.
I appreciate the opportunity to address this issue, I apologize for the
inconvenience to the client and am sad to have let them down. I take pride in
my work and my business and in this case, I dropped the ball, and for that, I
am sorry.