Rogue Star

Complaint: [redacted] I am rejecting this response because:Complaint: [redacted] I am rejecting this response because:It is sad when a consumer supports a small business working out of his Sherwood Park garage and gives him the opportunity to correct his mistake but insists his product and service are top notch despite its many flawsPerhaps he would like to present one of the unwashed, unworn shirt with spots of cracking in the silk screening to perspective clients and fellow industry associates to show case his finest work? He may be gratified with his accomplishment but I most certainly will not be stuck with the garbage he’s provided me withHis bullying, accusations, and threats of legal action are pathetic.I did a Google search of “fading cracking silkscreen” and website after website states it’s an issue with curing [redacted] says it’s one of the “Top mistakes a new screen printer makes” [redacted] admitted himself it was a curing issue that had caused the cracking and fading when it was brought to his attentionWhat do I have to gain regarding the allegation of sabotaging the shirts? Absolutely nothingThe shirts were returned to [redacted] in good faith so he could correct the faults caused by his processIn the end, I look like a fool to my customers because of what I’ve sent themI spent just as much, and in some cases more, on shipping charges than what the shirts cost me initially A great deal of time, effort, and money was spent on getting my logo just perfectI approved the proof based on what was provided to meThere was no mention of varying color or quality based on actual printingThe silk screened shirts were not the correct blue plain and simpleThe “Direct To Garment, DTG” shirts were Side by side there is a huge difference between the two printing stylesThe silk screened “blue” of the logo [redacted] printed is almost black as the photos showThis is unacceptable given the fact he randomly picked a blue color and considered it good enough.There was no mention despite the direct questioning of [redacted] when the garments were picked up at his garage regarding any special washing instructions either verbally or writtenThe upmost care was taken in washing the garments by myself and my customers despite the inadequacy of ***’s washing instructionsThe shirts should have been able to withstand many washing cycles without fading and crackingContrary to ***’s accusations, these are not shirts worn solely by myself and my family, they are also shirts worn and washed by my customers across Canada and the USA.To summarize my order with Rogue Star: The order quantities were not correct based on the proof he sent when the order was initially picked up Both the silk screened and DTG shirts have issues with cracking and fadingThere are shirts returned from my customers that are brand new, unworn, and unwashed that have cracking in spots in the screeningThere are shirts with fading and cracking after a single wash The blue is incorrect on the silk screened shirts I am left with no shirts correctly completed or refund as requested.I am satisfied with his response, absolutely notI’ve attached our email exchanges and sample photos of the defective garments.Although the outcomes of Revdex.com investigation are non-binding and Rogue Star’s refusal to take responsibility up to this point has been non-existent, I thank you for your time in addressing the matter Sincerely, [redacted]

Hello [redacted] , It is unfortunate that the customer has chosen to fabricate many aspects to his claim, we have sent the e-mail thread and other items to our legal counsel [redacted] in Calgary for review The initial deposit was made via [redacted] of which the customer attempted a chargeback with, [redacted] outright denied his claim in quick fashion due to many inconsistencies in his story I've attached a timeline and a copy of the proof for your reference We have competed wash tests and the results are typical of a properly cured product Since this item has been handed over to our legal department we are not going to reserve further comment Regards, [redacted] *** Custom Apparel - Graphic Design - Promotional Products - Debossing - Wide Format Printing and much more Phone: 780-570- Toll Free: 855-900-STAR Mobile: 780-904-1188Mailing Address: Box 3178, Sherwood Park, AB., T8H 2Twww.roguestaronline.com A Proud Member of IBEW

Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted]I am rejecting this response because:It is sad when a consumer supports a small business working out of his Sherwood Park garage and gives him the opportunity to correct his mistake but insists his product and service are top notch despite its many flaws. Perhaps he would like to present one of the unwashed, unworn shirt with spots of cracking in the silk screening to perspective clients and fellow industry associates to show case his finest work? He may be gratified with his accomplishment but I most certainly will not be stuck with the garbage he’s provided me with. His bullying, false accusations, and threats of legal action are pathetic.I did a Google search of “fading cracking silkscreen” and website after website states it’s an issue with curing. [redacted] says it’s one of the “Top 5 mistakes a new screen printer makes”. [redacted] admitted himself it was a curing issue that had caused the cracking and fading when it was brought to his attention. What do I have to gain regarding the allegation of sabotaging the shirts? Absolutely nothing. The shirts were returned to [redacted] in good faith so he could correct the faults caused by his process. In the end, I look like a fool to my customers because of what I’ve sent them. I spent just as much, and in some cases more, on shipping charges than what the shirts cost me initially.  A great deal of time, effort, and money was spent on getting my logo just perfect. I approved the proof based on what was provided to me. There was no mention of varying color or quality based on actual printing. The silk screened shirts were not the correct blue plain and simple. The “Direct To Garment, DTG” shirts were.  Side by side there is a huge difference between the two printing styles. The silk screened “blue” of the logo [redacted] printed is almost black as the photos show. This is unacceptable given the fact he randomly picked a blue color and considered it good enough.There was no mention despite the direct questioning of [redacted] when the garments were picked up at his garage regarding any special washing instructions either verbally or written. The upmost care was taken in washing the garments by myself and my customers despite the inadequacy of [redacted]’s washing instructions. The shirts should have been able to withstand many washing cycles without fading and cracking. Contrary to [redacted]’s accusations, these are not shirts worn solely by myself and my family, they are also shirts worn and washed by my customers across Canada and the USA.To summarize my order with Rogue Star:1.  The order quantities were not correct based on the proof he sent when the order was initially picked up.2.  Both the silk screened and DTG shirts have issues with cracking and fading. There are shirts returned from my customers that are brand new, unworn, and unwashed that have cracking in spots in the screening. There are shirts with fading and cracking after a single wash.  3.  The blue is incorrect on the silk screened shirts.4.   I am left with no shirts correctly completed or refund as requested.I am satisfied with his response, absolutely not. I’ve attached our email exchanges and sample photos of the defective garments.Although the outcomes of Revdex.com investigation are non-binding and Rogue Star’s refusal to take responsibility up to this point has been non-existent, I thank you for your time in addressing the matter.
Sincerely,
[redacted]

Hello [redacted], It is unfortunate that the customer has chosen to fabricate many aspects to his claim, we have sent the e-mail thread and other items to our legal counsel [redacted] in Calgary for review.  The initial deposit was made via [redacted] of which the customer attempted a chargeback...

with, [redacted] outright denied his claim in quick fashion due to many inconsistencies in his story.  I've attached a timeline and a copy of the proof for your reference.  We have competed wash tests and the results are typical of a properly cured product.  Since this item has been handed over to our legal department we are not going to reserve further comment.   Regards, [redacted]  Custom Apparel - Graphic Design - Promotional Products - Debossing - Wide Format Printing and much more…. Phone:  780-570-5959   Toll Free:  855-900-STAR   Mobile:  780-904-1188Mailing Address: Box 3178, Sherwood Park, AB., T8H 2T2 www.roguestaronline.com A Proud Member of IBEW 1007