After the customer (Ms. [redacted]) signed the solar contract in June 2015 and Momentum Solar went out to do a Shading Analysis and measure the roof, it was determined that we were only able to fit a system that would be four less panels (not eight) than the Solar Specialist had initially...
calculated. The homeowner’s boyfriend worked for Momentum Solar during this time, and he was aware of this change, as he was on the installation crew that installed the system on Ms. [redacted] home. During the installation of the solar panels, a vent pipe on the roof was incorrectly cut. Unfortunately, we were unable to get in contact with Ms. [redacted] until recent weeks, despite making attempts to reach her and leaving messages, which is partially why the project has taken so long. We have made several attempts to send our licensed plumber to fix the vent issue, but unfortunately the homeowner has cancelled each time we schedule an appointment to fix it, except for the one time we had to cancel because of rain. We have made another appointment for our licensed plumber to go back to the home to fix the vent on Saturday January 7th. We have offered to compensate the homeowner for her inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Since the conversation I had with the business representative, I came to understand that the monthly fee included not only solar panel installation, but also the actual fee for electrical power usage, which was $30 less per month than my father currently pays.While I personally would love to have solar panels, my father won't be living in the house long enough to reap the benefits, nor is he the sole owner and in a position to make such a decision / commitment. The will is still in probate and we have no date when it will be resolved.Thank you for resolving the misunderstanding so quickly.Sincerely [redacted]
After the customer (Ms. [redacted]) signed the solar contract in June 2015 and Momentum Solar went out to do a Shading Analysis and measure the roof, it was determined that we were only able to fit a system that would be four less panels (not eight) than the Solar Specialist had initially...
calculated. The homeowner’s boyfriend worked for Momentum Solar during this time, and he was aware of this change, as he was on the installation crew that installed the system on Ms. [redacted] home. During the installation of the solar panels, a vent pipe on the roof was incorrectly cut. Unfortunately, we were unable to get in contact with Ms. [redacted] until recent weeks, despite making attempts to reach her and leaving messages, which is partially why the project has taken so long. We have made several attempts to send our licensed plumber to fix the vent issue, but unfortunately the homeowner has cancelled each time we schedule an appointment to fix it, except for the one time we had to cancel because of rain. We have made another appointment for our licensed plumber to go back to the home to fix the vent on Saturday January 7th. We have offered to compensate the homeowner for her inconvenience.
this complaint is actively being resolved with the company. I would like to dismiss this action with the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Since the conversation I had with the business representative, I came to understand that the monthly fee included not only solar panel installation, but also the actual fee for electrical power usage, which was $30 less per month than my father currently pays.While I personally would love to have solar panels, my father won't be living in the house long enough to reap the benefits, nor is he the sole owner and in a position to make such a decision / commitment. The will is still in probate and we have no date when it will be resolved.Thank you for resolving the misunderstanding so quickly.Sincerely [redacted]