RogueLeaf

Review: on Aug 12, 2013 I ordered (1) Fine Silver Pendant: '[redacted]'; for $50.00 and my paypal account was charged the same day for $55.00 including shipping costs. I sent 2 emails to [redacted], 1 on Oct 17, a 2nd on Nov 1st., with no response. On Nov 14, 2013 I contacted the company via their Facebook page to inquire the status of my order #11E0. I received a reply from "[redacted]" on the same date Nov 15, 2013 saying he is not in the office and can check in on my order on Monday. I wrote again on Nov 25 and Dec 19, 2013.

So far I have not received the item ordered or explanation as to what happened and when I could expect replacement. Confirmation of my order stated, "Standard orders take about 2-3 weeks to complete, but during exceptionally busy times it may take up to 6 weeks."Desired Settlement: I am no longer interested in this product. I would prefer a full prompt refund of the charge through PayPal on 2013-08-12 05:29:50 in the amount of $55.00.

Business

Response:

I'm writing in to say that this complaint has been received, and that we're now trying to ascertain what happened as we thought this was resolved a while ago.

With a new baby in the house since November, however, things could have slipped through the cracks.

If that's the case, we'll accept full responsibility for the mistake and issue a refund.

Peace,

-[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9853149, and find that this resolution for a refund of my $55.00 payment would be satisfactory to me. I do appreciate their response to research this order but due to the length of time I have grown impatient. My apologizes for insisting on a refund at this time.

Sincerely,

Review: I ordered a translation from[redacted] on Wednesday, July 2nd. In my order, I requested same week service which was an additional $25, totaling my purchase at $74. It is now Tuesday, July 15th and I still have not received my order. There is nothing on the website that signifies a delay in their services and their phone voicemail only states that there is a baby in the home so things may take a longer time. I do not find that excuse to be justifiable nor is that posted on the site. I have emailed both emails I found on the website, but I have not received a response - it is now going on the fourth day of no response.Desired Settlement: I would like my order delivered by Friday, July 18th and I would like to receive a refund of my $25 same week service charge.

Business

Response:

[redacted],

I've just been made aware of your complaint here. My sincerest apologies. We're behind with a *lot* of our correspondence and a few orders have slipped through the cracks. Back in November we had a new addition to the [redacted] family, and having a baby in the household has been a bigger challenge than we anticipated. Generally "answering email time" was right before turning in for the night, but now it's the new bedtime. :-)

We're also in the midst of a very large website upgrade, which you'll probably see go live this week. Hopefully that will streamline things in the future.

In any case, I'll personally ensure that your order gets done today and I'll queue up your Rush Order refund.

Peace and apologies,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. However, in the email I sent directly to Rouge Leaf, I stated that I am unable to retrieve my password. Is someone available to assist me in this situation? Also, when should I expect my refund?

Regards,

Review: On April 30, 2014 I have ordered a tattoo design from them via website. According to their email, it was supposed to be designed and delivered within 6 weeks. I have sent several emails, called and sent a message through Facebook. And there is no reply and no contact. I have seen others complaints posted on their Facebook page as well. This business is a scam

Business

Response:

I've just been made aware of your complaint here. We are not a scam, but simply behind with a *lot* of our correspondence and a few orders have slipped through the cracks. Back in November we had a new addition to the Caruso family, and having a baby in the household has been a bigger challenge than we anticipated. Generally "answering email time" was right before turning in for the night, but now it's the new bedtime. :-)We're also in the midst of a very large website upgrade, which you'll probably see go live this week. Hopefully that will streamline things in the future.In any case, I'll see about locating your order first to find out what happened to it, and from there we can go over what options are available. I want to make sure that despite this setback that you get the translation you need.Peace and apologies,