Initial Business Response /* (1000, 8, 2015/06/10) */
When homeowners purchase a home from us they are told that the seasonal deficiencies will take a year to be completed, when we run into problems and special circumstances sometimes this takes a little longer.
In 2014 we had attempted to get...
the rough grade done on this house, when the contractor started the work he realized that if the work was done according to the plot plan it would be drastically different than their neighbors and so we stopped. We needed to get an appointment with Strathcona County in order for them to provide us with direction on how to proceed, unfortunately this was towards the end of the season and it did not end up happening.
This year they emailed on March 17th and asked when they would get scheduled for this year. They were told that Strathcona County does not start doing inspections until May 1 and that we would make an appointment with them as soon as possible. Our contractor met with Strathcona County on April 30th and found out what was required to complete the work; the homeowners were informed of this along with the fact that landscaping season does not start until after May long weekend due to frost, material availability and the start of inspections.
The homeowners were never happy with any of the answers that they were provided and wanted specific dates for everything that we were unable to provide.
The homeowner's had expressed their concern about the neighbors putting up their fence, we checked with the contractor and he said that it would make things slightly more difficult but they were not Rohit homeowners and we did not want to hold them up. The message was passed along to the homeowners that the neighbors could proceed with putting up their fence. On Tuesday May 12th we received another angry email from them and so the contractor was contacted and he committed to doing the work at their house along with the neighbor beside them that was also a Rohit homeowner on Friday May 15th, they were informed that if anything changed they would be contacted.
The morning of Friday May 15th the contractor confirmed that he would be at the address around 9:30 am. He arrived to find that the homeowner had installed fence posts on Thursday night resulting in the contractor not having enough room to bring his equipment into the backyard. We tried to contact all 3 homeowners with no answer, our Construction Manager was consulted and we decided that we could not hold up the contractor waiting for the homeowners to contact us; he was told to leave and go to his other appointments with other clients. Approximately 30 minutes later the homeowners contacted us insisting that we come back and that we remove the fence post as they were told they could proceed with putting them in. They were told that the contractor had already gone on to his next appointment and would not be able to come back to their property until approximately May 27th as he was completely booked and out of town and that they would be responsible to remove the post. The homeowners thought that was unacceptable.
Due to this the grading department was told by management to pay for the post to be removed and replaced. The grading contractor went back, removed the post, and started the work on the 26th of May. The grading work is now complete and we are awaiting approval from Strathcona County. The homeowners have been informed that the post will not be replaced until the landscaping has been done at their neighbors so that the next contractor has access.
Initial Business Response /* (1000, 8, 2015/06/10) */
When homeowners purchase a home from us they are told that the seasonal deficiencies will take a year to be completed, when we run into problems and special circumstances sometimes this takes a little longer.
In 2014 we had attempted to get...
the rough grade done on this house, when the contractor started the work he realized that if the work was done according to the plot plan it would be drastically different than their neighbors and so we stopped. We needed to get an appointment with Strathcona County in order for them to provide us with direction on how to proceed, unfortunately this was towards the end of the season and it did not end up happening.
This year they emailed on March 17th and asked when they would get scheduled for this year. They were told that Strathcona County does not start doing inspections until May 1 and that we would make an appointment with them as soon as possible. Our contractor met with Strathcona County on April 30th and found out what was required to complete the work; the homeowners were informed of this along with the fact that landscaping season does not start until after May long weekend due to frost, material availability and the start of inspections.
The homeowners were never happy with any of the answers that they were provided and wanted specific dates for everything that we were unable to provide.
The homeowner's had expressed their concern about the neighbors putting up their fence, we checked with the contractor and he said that it would make things slightly more difficult but they were not Rohit homeowners and we did not want to hold them up. The message was passed along to the homeowners that the neighbors could proceed with putting up their fence. On Tuesday May 12th we received another angry email from them and so the contractor was contacted and he committed to doing the work at their house along with the neighbor beside them that was also a Rohit homeowner on Friday May 15th, they were informed that if anything changed they would be contacted.
The morning of Friday May 15th the contractor confirmed that he would be at the address around 9:30 am. He arrived to find that the homeowner had installed fence posts on Thursday night resulting in the contractor not having enough room to bring his equipment into the backyard. We tried to contact all 3 homeowners with no answer, our Construction Manager was consulted and we decided that we could not hold up the contractor waiting for the homeowners to contact us; he was told to leave and go to his other appointments with other clients. Approximately 30 minutes later the homeowners contacted us insisting that we come back and that we remove the fence post as they were told they could proceed with putting them in. They were told that the contractor had already gone on to his next appointment and would not be able to come back to their property until approximately May 27th as he was completely booked and out of town and that they would be responsible to remove the post. The homeowners thought that was unacceptable.
Due to this the grading department was told by management to pay for the post to be removed and replaced. The grading contractor went back, removed the post, and started the work on the 26th of May. The grading work is now complete and we are awaiting approval from Strathcona County. The homeowners have been informed that the post will not be replaced until the landscaping has been done at their neighbors so that the next contractor has access.