Rohrich Auto Enterprise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To date, I have not received any correspondence from American Honda or Rohrich Honda regarding any agreement for me to produce the vehicle when the Honda District Service Manager is available to inspect the vehicle.  Walter @ American Honda did however leave a voice message stating that he has contacted Barry B[redacted] and if I do not hear from Barry by this Thursday October  27th, to call Walter back to resolve (no discussion re: district service manager arrangements).  Lack of communication aside from Rohrich, I see that Mr. H[redacted] responded with the notion to completely resolve this issue is out of their control and will work with the manufacturer to correct.  While this may be adequate, the trade in or resale value of the vehicle due to the rust perforation has plummeted.  If the permanent correction of rust issue cannot be completed, then I fully expect Rohrich to provide transit of the vehicle from their service shop in Shadyside to the Body Shop on West Liberty Ave.  As well as provide my wife with a replacement vehicle until her vehicle is returned.  I expect this to be the steps for remediation every time we need to bring the vehicle in for correcting rust perforation.  If amenable to this agreement, I will require Mr. Horn to produce a written statement stating so.
Regards,
[redacted]

Review: Agreed on a price on a Honda Civic with the salesman (Marcus W[redacted]) via emails. Several weeks later when the car came in, he notified me via email that his general manager informed him that Honda had a price increase of $283. I responded that, in writing, we had agreed on a price and he needed to bring that to the attention of his general manager. And if they did not honor the deal we made than I would look elsewhere.

After thinking about it, I went on American Honda's website to check the MSRP. There was no increase in the price. Also, I checked with another dealer, no price increase. It was apparent that there was no increase, Shadyside was just trying to get more money from me after agreeing on a price.

The salesman got back to me and said that the general manager would honor the price we agreed on. I bought the car elsewhere because of their unethical efforts to get more money from me.

I went online to Shadyside Honda's website and sent an email to a Mr. Horn, who the website identified as the general sales manager, and shared the problem/concern with him. I attempted to contact them to give them a chance to explain their side. I have yet to receive a response. I also tried to contact Rohrich (the parent company) without success.Desired Settlement: Make the Revdex.com aware that this business attempted an unethical business practice. It makes me wonder how many others have they tried this with and perhaps succeeded. Also, why haven't they responded to my email? Why have a means of contacting a business through their website if they are not gong to respond?

Business

Response:

Ref: [redacted] To Whom It May Concern;On or about, March 29th 2016, we, Rohrich Honda agreed to a quote from Mr. [redacted] for a new car purchase in the month of March to reach our sales quota. Mr. [redacted] did not accept delivery in March.Approximately two weeks later Mr.[redacted] called looking to purchase this same vehicle. However, we did not have it available in our inventory but we were able to secure it from another location and with any dealer transfer there are additional costs. We offered the vehicle to Mr. [redacted] with the additional costs and he declined. The Salesperson, Mr. W[redacted] came to his manager and plead his case, at that time we agreed to absorb the additional costs and sell the car to Mr. [redacted] at his original price quoted in the month prior.At no time did we agree to a deal, accept a written proposal with a deposit and raise the price after a deal was in place. We pride ourselves as being a dealership that values every customer and we want to sell to them in the same manner as we would to our own families.With that said, I apologize for the miscommunication with Mr. [redacted] and hope this does not jeopardize our rating with the Revdex.com. Thank You, Charles *. H[redacted]General ManagerRohrich Honda

Review: To whom it may concern:

I have recently been in the market to purchase a mid to large sized SUV. Our family is growing and it has become a need. I have been scouring [redacted] for the best sales and rebates. I recently came across a discounted price that seemed a little too good to be true. I do know that sometimes dealerships have online flash sales, but I also know that occasionally [redacted]’s price feeds can be a little inaccurate so I always defer to the dealers site in those rare occasions. The dealer had the vehicle listed for the exact same price. Same vin, same description, same price, same discount. I reached out to the dealership to make an appointment for that specific vehicle. They confirmed an appointment for me in the evening after work for that vehicle. After packing the family in the car and driving an hour through rush hour with my wife and 8 month old son, we arrived. Upon our arrival they took the information for the car we would be trading in. After which we went to look at the vehicle My wife and I came to see. I looked at the sticker to find out that there was no discount. This vehicle was priced $10,000 above the price on [redacted] and their own site. They informed me it was merely an error. I asked why I wasn’t informed of the massive difference in price when I made the appointment or at any other point in the day. The manager came out and was very condescending. He said he just pushed the wrong button and thought he already changed it. He displayed an attitude and tone as if this situation was our fault and he couldn’t be bothered. Before the manager came out, it very much felt like a ploy to get people into the dealership. I understand people make mistakes, but I also work in eCommerce. If a product is marked incorrectly, and you catch as they said they thought they did, then you have to check the orders to see if anyone made a purchase at the incorrect price then reach out to them and attempt to make it right by them. After all, the error was not the customers fault. I was frustrated that two hours of my time was wasted, driving there and driving back. I was also frustrated with how it was handled. If they had been in any way gracious about the matter or contacted me before making the trek, I would have thought nothing of it. This was false advertisement in an effort to lure people. If we had a $10,000 dollar difference on a product online in my business, that product would immediately be brought down from the site until the price change cached. Almost all, eComm platforms also have the ability to make emergency changes as well. The price was still wrong when we were at the dealership. As we were leaving, I mentioned I was going to report the false advertisement to the Revdex.com when I left. Low and behold the price had changed before we were home, within the hour. I did take screenshots of the price listed on [redacted] and also on [redacted]’s site before they changed it back.

Thank you for your time,

[redacted]Desired Settlement: -The opportunity to purchase the vehicle in question for the price listed on their website.

-Some form of verification that they will no longer advertise vehicles at false low prices in an attempt to lure customers.

Business

Response:

Complaint ID [redacted]This letter is in response to a complaint from Mr. [redacted] about a pricing error on our website on a new 2016 Pilot. I was the person who priced the car in our accounting software. I explained, in what I felt was a courteous and sympathetic manor that this vehicle had been mispriced and in fact I did hit the number 2 instead of 3 when entering into the computer. We have three new Pilots that had just come in at the same time and the other two were correctly priced and MSRP. When it was brought to my attention that there was a pricing error, I changed it but it takes 24 hours for the change to hit our site.This customer refused to believe that it was a simple mistake and accuse me of bait and switch. In my opinion, common sense would tell you that if the other two vehicles were priced at full retail and this particular one had an exact amount of $10,000 difference, that my explanation made sense. I was not condescending in any way but he didn’t want to hear my explanation, I didn’t know he was coming in to see this car because my internet manager told me that he had inquired about the price and it seemed too good to be true, she told him it was an error but he chose to come in anyway thinking that since it was on the site, I would have to honor the ten thousand dollar error.I have been in this business for twenty years and Mr. [redacted] seems to think this was a ploy to get them here; I must say, I would never think that I could trick someone into coming to our store and get them to pay $10,000 more for a car just because I made a mistake. I offered Mr. [redacted] $1000 off on this vehicle, which is being sold all over town at full list price due to the demand and lack of availability. It was an unfortunate situation but even the customer admits that people do make mistakes. I corrected the error the day before he arrived and like he said it was online corrected the next day, he had a screen shot of the previous day.General Sales manager