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Rohrich Toyota

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Rohrich Toyota Reviews (6)

Please let me begin by stating, I have never had the opportunity to personally meet with Mr. [redacted] to resolve the issue.  The following is a transcription of a voice message by Mr. [redacted] to me on July 18, 2016:"Good morning this is [redacted] I am returning your call from Friday, um, about my Toyota Tacoma, um, you left a message.  I am at work.  I am kinda hard to reach but you can call me back at ###-###-####.  Um, I can tell you this and if you want to call me a liar or whatever, that was a soft paint bubble that chipped off.  It wasn't there before I had that paint treatment or whatever you did as part of the paint protection package that you sold me that nothing seems to be covered on.  But, a whatever it is I just want my money back.  I'll live with the chip and um just make sure that I never come back and use your service again.  So please give me a call I want to know the details of the refund of my money ###-###-####.  Thank you, bye."I spoke to him on July 18, 2016 after the voice message and he changed his mind about what he left on my voice mail and was asking for releases from Toyota, his bumper fixed and the refunds from the Signature Finish package and his warranty.  He also wanted a guarantee from Rohrich Toyota against any subsequent damage or defects.   As stated in my original response I did leave two messages asking if we could get together to resolve the situation.  I did inform him that I had the checks in my possession and that I had hoped to hand deliver to him upon our meeting.  I had made arrangements with the factory representative to meet him on July 22, 2016. However, he did not respond until July 25, 2016 wherein he stated he was busy and did not have time, which I do understand. On July 26th, he left me another voice message asking about the status of his refunds and an explanation of what was done to his vehicle.  I informed him I would send the refunds certified mail, which I did and he has received.  At that point since he had been reluctant to meet with me,  I mailed his checks and would not be taking care of any repairs. Regarding his new demands, I will provide him with a document with what was done to the interior and exterior of his vehicle.  I will attempt to make arrangements with the Toyota Factory representative to meet with him and me, at a neutral Toyota dealership for the evaluation of the front bumper paint and steering wheel.  After the meeting with the Toyota representative, I will discuss with him the letter from Toyota that he is requiring. Mark P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, I am rejecting this claim as it does not fairly meet my demands as an honest customer and Mr. P[redacted] wants to continue in a dishonest manner yet another attempt to exhonerate himself and his staff from their intentionally confusing, misleading, deceitful, unprofessional, dehumanizing manner they taken advantage of and treated me. Please refer to the attach CFPB claim for the loan at [redacted] Now again, in a continue effort as advised by an attorney, my vehicle has manufacture warranties which you are deliberately and falsely withholding from me. Without rehashing the deplorable behavior by your finance manager with the financing and the childish behavior and stifling manner I treated by your service representive I want my vehicle serviced by Toyota.  You will provide to me in writing what you applied to my vehicle, the method you applied the products to my vehicle and a certification from Toyota that my clear coat was not eradicated or my warranty was not voided in any manner by your attempt of providing an aftermarket paint protection package under misleading and explotive manner. You will provide a copy of the claim that your service representative said he submitted to Toyota from my visit on July 6, which I was told was denied.  And service records of my vehicle for the interior/exterior applications.  You will have the Toyota Representative contact me or provide me with the contact info to have this evaluated at a Toyota factory authorized service center other than Rohrich and your presence is not welcomed or desired. When you provide what is rightfully request by me the customer,  I want divorced of you, your staff, and Rohrich Toyota and do not want any further involvement or interference from you.  I do not your free oil and state inspections provide with the purchase my vehicle.  My vehicle seems to come back from your service with more damage and defects leaving the blame and burden of proof on me. Mr P[redacted] please be aware I have no respect, trust or confidence in you or your staff.  With absolute contempt I do not want to meet or speak with you or anyone from your staff.  Please convey those sediments to the Rohrich family. And please spare me of the insincere false pretense of acting like you were trying to resolve this problem favorably for me that your dishonesty and despicable practices manifested.  Obviously the deplorable, explotive, callous, dishonest, and unprofessional manner I have received from you and your staff is something that is obviously fostered and mentored by you.  Now if you have any moral fiber and decency which I have yet to see, you will turn over my concerns and service to Toyota and divorce you and your organization from my vehicle. Thank you.  The warranty scam[redacted] identifies two warranty scams that are fairly common. In the first, dealers hit you with a forced warranty for several thousand dollars that supposedly comes from the bank (it doesn’t). In the second system, a warranty is snuck into the terms of your deal so it inflates the monthly price. Forced warranties are illegal, so call the bluff and tell them you want to take it home and run through it with your attorney. The terms will change immediately.[redacted]Because you are at the mercy of the seller when it comes to how much extended warranties cost, it is pretty easy for a sales person to markup the warranty and make a nice profit. Some dealerships have even gone as far as selling virtually worthless off-brand warranties for astronomical prices as a way of making a buck. Before you agree to any extended warranty, do your homework. You can quickly go online to [redacted] and get quotes.Most dealers will try to sell you useless but highly profitable add-ons such as paint protection, fabric protection, VIN etching, undercoating, rust-proofing. Dealer tries to get a deposit to "hold" or find a car for you. This is usually done on high demand, low supply vehicles that are hard to find. The only time a dealer should legitimately ask for a deposit is if they're doing a dealer trade on your behalf. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] did purchase a Camry from us on June 10, 2015. He did come back a few days later verbally stating that he wanted a remote start for free. We told him that it was not part of the deal however we would we would do it at our cost and he refused that offer. I have attached several repair...

orders from Mr. [redacted]'s service history. We would never deny a warranty repair if it is a valid repair. We are paid by Toyota to make any repair that falls under the factory warranty. It appears that the tabs were bent due to an attempted removal of the crossbar without use of the release key. I would be happy to meet with Mr. [redacted] to personally inspect his complaint. I have never met Mr. [redacted] and I would like to do so to resolve his issue if indeed it falls under the factory warranty guidelines.I am not sure about the meaning of another dealer verbally making statements about a price difference of $2000 the same day. He did take delivery from us at the purchase price listed in the complaint details.Thank you,Mark P[redacted]General Manager

July 21, 2016 [redacted] The Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Customer Complaint #[redacted] To Whom It May Concern: Albert N[redacted] , our Sales Manager at Rohrich Toyota, spoke with [redacted] and he addressed his concerns.  Sue B[redacted], the (finance...

manager),  also, spoke with [redacted] and explained and listened to his concerns.  The result was that Al N[redacted] offered to provide one (1) full detail at no cost which is listed in his service record and can be used at any time during his ownership. The Certified Warranty Coverage was explained in full.  [redacted] seemed to be content with our conversation.  Al N[redacted] shook hands and assured continued customer service. I then reviewed the chain of events and I spoke to Mr. [redacted] at 6:23pm on July 25 and conveyed to him that we are also willing to reimburse one (1) monthly payment on his lease in the amount of $321.77 as a goodwill gesture for our lack of preparation and communication at his time of delivery. This along with the full detail that was provided during the conversation with Al N[redacted] was deemed satisfactory by both parties and we have closed the complaint. Sincerely, Mark P[redacted] General Manager

on April 20, 2017, we contacted the customer for his Visa card number so we could credit his card back.On April 20, 2017, we put the credit of $1000.00 back on Mr. [redacted]'s Visa card.We believe the situation has been resolved.If you have any further questions, please let me know.Thanks

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