I have been a ROKON owner for about years I recently ordered a replacement part and received it promptly However the new part appeared to be a little different than the original So, I called ROKON, and asked for helpThey advised that this part hadn't changed in years I offered to send in a comparison picture They suggested I wasn't truthful and that I "could send all the pictures I wanted but it wouldn't change anything"This was not what I expected, as a customer I expected them to say something like, "we value our customers so let's work together to get to the bottom of thisSend me the picture" NopeThese are not customer oriented people The only concession they'd make is "return the part for a refund"
I have been a ROKON owner for about years I recently ordered a replacement part and received it promptly However the new part appeared to be a little different than the original So, I called ROKON, and asked for helpThey advised that this part hadn't changed in years I offered to send in a comparison picture They suggested I wasn't truthful and that I "could send all the pictures I wanted but it wouldn't change anything"This was not what I expected, as a customer I expected them to say something like, "we value our customers so let's work together to get to the bottom of thisSend me the picture" NopeThese are not customer oriented people The only concession they'd make is "return the part for a refund"