I have a Roku TV but after 2 years, I'm now unable to stream anything from the Roku channel. I just get a black screen. Streaming from the mobile app is broke, too. Only receiving playback error messages. Customer support is nice but still can't get the channel to work after a week. It sounds like they banned my account or devices or even my IP address but I can't image why. The Roku channel is free. Just stay away from their products and services. It's garbage.
I woke up to my ROKU burning with my kids in the houseIt's caused all type of fire damage to furniture etcI called customer service about my unfortunate situationThey spoke to me as if I was a criminal asking for pictures more worried about that than if the ROKU would have killed us smhI was told I'll receive one Wednesday after reporting FridaySo today is Friday a week later no ROKUI call in they say no one reported replacementI was lied to directly from a live agent that's horrible I feel stupidI just want ppl to know ROKU does not care about their customers they are inconsiderate liers I would like to take them to courtIf it wasn't for my nose we would have died and there taking me through [redacted] just for a replacement because no money was involved it's was gift to meFor this reason I share [redacted] ROKU careless companyI worked for a living have I job I took time to notify them and end up being late for work because they couldn't comprehend well so busy tryna deny me replacement or just making it difficult not good customer deuce period smhNow a week later I'm taking time to file this complaint because I don't want them to get away with what could have easily been MURDER seriously smh but this is very inconvenient to me and just ruin my day over a $replacement smh to share this
Purchased one of their products less than a year ago from a store. Worked fine until now, where the hardware went bad and not receiving WiFi signals or connecting with remote. Contacted support who waste an hour of my life having me do the same troubleshooting steps over and over just to tell me that because the product was purchased before 4/9/2015 its only covered for 90days and mot 12 months. Why should a consumer trust a product that the company who makes it isn't confident enough in its durability to back for the first year of its useful life. Do yourself a favor and purchase a better brand with a better track record and better after sale support.
Bought a roku express for streaming services and love it but billing is a rip off, dont give them and bank of credit card info and using the obvious bait and switch tactic with free day trial and billing after days Notified support prior to end of days I had recieved and email stating it was ending, after a long conversation was told it was indeed supposed to be a day and it would be resolved weeks later they bill my credit card after the days so I email support request a refund on this and not too happy after making them aware in the first place week later still no response, call customer support again and its just ridiculous dealing with this company, still no resolve, the offer was an add on device I clicked, no expiration date given just a day trial offer for showtime to sign up which sounds like a bait and switch tactic to me Similar problems with signup to hbo now, couldnt get it to accept my payment address info so called roku support only to end in another futile attempt to get any resolve, used google play and no Issues what so ever folks Do yourselves a favor dont give roku any payment info, they clearly are not worth the headache, deal directly with the streaming services or a more reputable business
The Roku I purchased from the Roku website was faulty I called their customer service number just to be put on hold for minutes after the customer service rep thanked me for giving him my order number and told me was going to look up the orderhe never picked the phone back up I ended jumping on their chat and trying that method The rep on the chat feature told me she would send me an address to send the Roku player back to, and she never did Roku Customer Service: (zero), Awful
Back when we purchased our ROKU TV there was a free trial offer with Amazon Prime We took the trial on December 27th and subsequently cancelled it during the trial period It is now June 11, and my husband mysteriously received on his credit card bill a $charge from Amazon Prime for their annual membership fee which we never requested or authorized!!! We will not sign up for another trial subscription ever again with one of Roku's partners!!
Purchased LTdirectly from RokuRemote worked for minutesMade calls to Roku support to get new remote, they would not ship me oneBroke down and purchased new remote at my expense & it would not work with devicemore support calls later, Roku agreed device defectiveI had to return it at my $expenseThey received it on 4/3/As of 4/and more calls I was informed they were out of the LT which is why I had not received a replacementI told them this was unacceptable and insisted on a refundSupervisor said they WOULD NOT provide refundThey only agreed to send me a Roku instead (equivalent) after I threatened to contact the CA Attorney General to investigate their business practicesthey still refused to refund me for the remote I purchased and was required to send to them along with the original system(out $on that)Read support reviews online, customer service is atrocious; the reps are courteous, but that is allRevdex.com should be ashamed to give company an A+ rating based on number of complaints aloneDisgusted with company & extremely disappointed with Revdex.com...I expected a D or F rating, as despite your information they do not make good on their warranty claims nor returns without a huge fighttheir accreditation should be rescinded
Worst customer service! Evenworse than [redacted]
I woke up to my ROKU burning with my kids in the houseIt's caused all type of fire damage to furniture etcI called customer service about my unfortunate situationThey spoke to me as if I was a criminal asking for pictures more worried about that than if the ROKU would have killed us smhI was told I'll receive one Wednesday after reporting FridaySo today is Friday a week later no ROKUI call in they say no one reported replacementI was lied to directly from a live agent that's horrible I feel stupidI just want ppl to know ROKU does not care about their customers they are inconsiderate liers I would like to take them to courtIf it wasn't for my nose we would have died and there taking me through [redacted] just for a replacement because no money was involved it's was gift to meFor this reason I share [redacted] ROKU careless companyI worked for a living have I job I took time to notify them and end up being late for work because they couldn't comprehend well so busy tryna deny me replacement or just making it difficult not good customer deuce period smhNow a week later I'm taking time to file this complaint because I don't want them to get away with what could have easily been MURDER seriously smh but this is very inconvenient to me and just ruin my day over a $replacement smh to share this
Purchased one of their products less than a year ago from a store. Worked fine until now, where the hardware went bad and not receiving WiFi signals or connecting with remote. Contacted support who waste an hour of my life having me do the same troubleshooting steps over and over just to tell me that because the product was purchased before 4/9/2015 its only covered for 90days and mot 12 months. Why should a consumer trust a product that the company who makes it isn't confident enough in its durability to back for the first year of its useful life. Do yourself a favor and purchase a better brand with a better track record and better after sale support.
Bought a roku express for streaming services and love it but billing is a rip off, dont give them and bank of credit card info and using the obvious bait and switch tactic with free day trial and billing after days Notified support prior to end of days I had recieved and email stating it was ending, after a long conversation was told it was indeed supposed to be a day and it would be resolved weeks later they bill my credit card after the days so I email support request a refund on this and not too happy after making them aware in the first place week later still no response, call customer support again and its just ridiculous dealing with this company, still no resolve, the offer was an add on device I clicked, no expiration date given just a day trial offer for showtime to sign up which sounds like a bait and switch tactic to me Similar problems with signup to hbo now, couldnt get it to accept my payment address info so called roku support only to end in another futile attempt to get any resolve, used google play and no Issues what so ever folks Do yourselves a favor dont give roku any payment info, they clearly are not worth the headache, deal directly with the streaming services or a more reputable business
The Roku I purchased from the Roku website was faulty I called their customer service number just to be put on hold for minutes after the customer service rep thanked me for giving him my order number and told me was going to look up the orderhe never picked the phone back up I ended jumping on their chat and trying that method The rep on the chat feature told me she would send me an address to send the Roku player back to, and she never did Roku Customer Service: (zero), Awful
Back when we purchased our ROKU TV there was a free trial offer with Amazon Prime We took the trial on December 27th and subsequently cancelled it during the trial period It is now June 11, and my husband mysteriously received on his credit card bill a $charge from Amazon Prime for their annual membership fee which we never requested or authorized!!! We will not sign up for another trial subscription ever again with one of Roku's partners!!
Purchased LTdirectly from RokuRemote worked for minutesMade calls to Roku support to get new remote, they would not ship me oneBroke down and purchased new remote at my expense & it would not work with devicemore support calls later, Roku agreed device defectiveI had to return it at my $expenseThey received it on 4/3/As of 4/and more calls I was informed they were out of the LT which is why I had not received a replacementI told them this was unacceptable and insisted on a refundSupervisor said they WOULD NOT provide refundThey only agreed to send me a Roku instead (equivalent) after I threatened to contact the CA Attorney General to investigate their business practicesthey still refused to refund me for the remote I purchased and was required to send to them along with the original system(out $on that)Read support reviews online, customer service is atrocious; the reps are courteous, but that is allRevdex.com should be ashamed to give company an A+ rating based on number of complaints aloneDisgusted with company & extremely disappointed with Revdex.com...I expected a D or F rating, as despite your information they do not make good on their warranty claims nor returns without a huge fighttheir accreditation should be rescinded