Roland's Carpet Cleaning & Indoor Air Duct Cleaning

Complaint: 10619786
I am rejecting this response because:
Regards,
[redacted] The car was brought in with the check engine light going off again and it was just reset.  We told them that it drove incorrect and had issues switching gears.  The clutch went out but not just the clutch......much more since it wasn't caught in time When the  problem started to show.

As Stated by the Business. We serviced the car, and this car does not have a timing belt. It has a timing chain, so that was not replaced. We needed to replace the timing chain guides, and that was done. There is no problem with the transmission. Customers...

car is here now, and the clutch has gone out!

As stated by the Business. The transmission was not the problem. The clutch disc, and flywheel had broken. True we did do a bumper to bumper inspection, but it was a visual inspection of normal wear and tear (brakes-spark plugs, pressure tested for leaks, smoked for emission leaks, check wear on engine, and transmission mounts, tire pressure, tire wear, ball joints, tie rods, stabilizer function. Clutch parts, and flywheel there is no visual way of check without removing in which case we would of had to charge the labor rate of removing the clutch. Again there was no transmission problem up to this point, and the customer did come back and we had the work done for the clutch.