Roll-A-Hose Reviews (1)
I purchased the Hurricane Spin mop with the special offer and the Mop Dolly and was charged $69.91 on Feb 13, 2014. It came out of my account and not shown as a preauthorized purchase. Today as of 3/3/2014 I was charged again for the $69.91. I contacted customer service and was not satisfied the way they treat there customers. I asked for a Supervisor and was suppose to be put on hold for 2 min. and it was longer. I used to be a customer service rep and we are not to have the customer on hold for more than 1 min without checking back with them. I had to wait additional time. I got the supervisor and he argued with me that he could not cancel the order at the warehouse and I stated yes you can. I demanded a higher up and he stated he was it. I know it was not so. I am contacting you to put in a complaint of the treatment I got with this company and I demanded that my two payments of $69.91x2 which should be in the amount of $139.82 back into my account today not wait until I get the product delivered and refuse it to get money back. That is not good PR. I want my money back and I do not want the product.