Re: Complaint ID# [redacted] and aComplaint ID# [redacted] To our concerned customer, We, like you, agree with your complaint and concern of dishonest companies that hide their charges or do not explain everything when given an opportunityWe do research on our product pricing and service charge to assure our prices are in line with the other competitor’s pricesWe also encourage our consumers do their research and make sure that their claims are accurate as well As stated on Friday, January of our service charge is $an hourIt was also told to you that this job could take an hour to an hour and a half depending on the amount of work that needs to be done and how easily everything goes togetherYou were given a high bid amount of $dollars to cover items that the plumber may have not initially noticed were needed during the installationWe tell all of our customers, “It is easier to come down than to go up in price.” You state that only two (2) SharkBites 90’s were installedHowever, there was a third one installed and can be located behind the water heaterThis third one was used because the tension of the pipe was too great for the fitting at the filter before the water softenerThe SharkBite reduced this tension and put the flex pipe at a better angle for the filter You also state that these SharkBite fittings were over charged to youOn the included page you can see that our local home improvement store lists these at $per fittingThat is cents more than the price charged to you per fitting Looking at the bill you were charged a total of $At time of payment, the plumber told you that the quote was for $dollars, and so, by remaining honest to the quote, removed $from the total cost of the bill Addressing the concern you also state that you believe the flex pipe length used was misquotedIt is true, we did not measure the exact length of pipe used and we may have misquoted youBut after looking further at the bill and seeing that we marked $off the total, when this discount is applied to the cost of the flex pipe you are left with a charge of for the pipeWe charged cents per foot of pipe making it at feet of pipe you were charged for, including taxKnowing that likely more than feet of pipe was used it would result in a loss to us on the flex pipe, which is of no concern to the customer The time at the job was listed at an hour and a halfTo address this, the plumber uses a stop watch on site for correct billing purposesBefore leaving for parts, it was listed minutes at the job siteHe then left for approximately minutesOnce he returned to the job site there was an additional listing for a further minutes to complete the job In total, he spent hours and minutes on this job, only charging and half hours’ worth of laborWe do not include labor charges for time spent obtaining parts, even though it is not uncommon to hear from other customer’s that competitors do As stated before, we are very concerned about dishonesty from our company and our competitors but also from our customersWe are sorry to hear of your adamant dissatisfaction with Rolland Plumbing Service however we would be more than happy to discuss any further questions or concerns that were not addressed
Re: Complaint ID#*** and aComplaint ID#***
To our concerned customer,
We, like you, agree with your complaint and concern of dishonest companies that hide their charges or do not explain everything when given an opportunityWe do research on our product pricing and
service charge to assure our prices are in line with the other competitor’s pricesWe also encourage our consumers do their research and make sure that their claims are accurate as well
As stated on Friday, January of our service charge is $an hourIt was also told to you that this job could take an hour to an hour and a half depending on the amount of work that needs to be done and how easily everything goes togetherYou were given a high bid amount of $dollars to cover items that the plumber may have not initially noticed were needed during the installationWe tell all of our customers, “It is easier to come down than to go up in price.”
You state that only two (2) SharkBites 90’s were installedHowever, there was a third one installed and can be located behind the water heaterThis third one was used because the tension of the pipe was too great for the fitting at the filter before the water softenerThe SharkBite reduced this tension and put the flex pipe at a better angle for the filter
You also state that these SharkBite fittings were over charged to youOn the included page you can see that our local home improvement store lists these at $per fittingThat is cents more than the price charged to you per fitting
Looking at the bill you were charged a total of $At time of payment, the plumber told you that the quote was for $dollars, and so, by remaining honest to the quote, removed $from the total cost of the bill
Addressing the concern you also state that you believe the flex pipe length used was misquotedIt is true, we did not measure the exact length of pipe used and we may have misquoted youBut after looking further at the bill and seeing that we marked $off the total, when this discount is applied to the cost of the flex pipe you are left with a charge of for the pipeWe charged cents per foot of pipe making it at feet of pipe you were charged for, including taxKnowing that likely more than feet of pipe was used it would result in a loss to us on the flex pipe, which is of no concern to the customer
The time at the job was listed at an hour and a halfTo address this, the plumber uses a stop watch on site for correct billing purposesBefore leaving for parts, it was listed minutes at the job siteHe then left for approximately minutesOnce he returned to the job site there was an additional listing for a further minutes to complete the job In total, he spent hours and minutes on this job, only charging and half hours’ worth of laborWe do not include labor charges for time spent obtaining parts, even though it is not uncommon to hear from other customer’s that competitors do
As stated before, we are very concerned about dishonesty from our company and our competitors but also from our customersWe are sorry to hear of your adamant dissatisfaction with Rolland Plumbing Service however we would be more than happy to discuss any further questions or concerns that were not addressed
Re: Complaint ID# [redacted] and aComplaint ID# [redacted] To our concerned customer, We, like you, agree with your complaint and concern of dishonest companies that hide their charges or do not explain everything when given an opportunityWe do research on our product pricing and service charge to assure our prices are in line with the other competitor’s pricesWe also encourage our consumers do their research and make sure that their claims are accurate as well As stated on Friday, January of our service charge is $an hourIt was also told to you that this job could take an hour to an hour and a half depending on the amount of work that needs to be done and how easily everything goes togetherYou were given a high bid amount of $dollars to cover items that the plumber may have not initially noticed were needed during the installationWe tell all of our customers, “It is easier to come down than to go up in price.” You state that only two (2) SharkBites 90’s were installedHowever, there was a third one installed and can be located behind the water heaterThis third one was used because the tension of the pipe was too great for the fitting at the filter before the water softenerThe SharkBite reduced this tension and put the flex pipe at a better angle for the filter You also state that these SharkBite fittings were over charged to youOn the included page you can see that our local home improvement store lists these at $per fittingThat is cents more than the price charged to you per fitting Looking at the bill you were charged a total of $At time of payment, the plumber told you that the quote was for $dollars, and so, by remaining honest to the quote, removed $from the total cost of the bill Addressing the concern you also state that you believe the flex pipe length used was misquotedIt is true, we did not measure the exact length of pipe used and we may have misquoted youBut after looking further at the bill and seeing that we marked $off the total, when this discount is applied to the cost of the flex pipe you are left with a charge of for the pipeWe charged cents per foot of pipe making it at feet of pipe you were charged for, including taxKnowing that likely more than feet of pipe was used it would result in a loss to us on the flex pipe, which is of no concern to the customer The time at the job was listed at an hour and a halfTo address this, the plumber uses a stop watch on site for correct billing purposesBefore leaving for parts, it was listed minutes at the job siteHe then left for approximately minutesOnce he returned to the job site there was an additional listing for a further minutes to complete the job In total, he spent hours and minutes on this job, only charging and half hours’ worth of laborWe do not include labor charges for time spent obtaining parts, even though it is not uncommon to hear from other customer’s that competitors do As stated before, we are very concerned about dishonesty from our company and our competitors but also from our customersWe are sorry to hear of your adamant dissatisfaction with Rolland Plumbing Service however we would be more than happy to discuss any further questions or concerns that were not addressed
Re: Complaint ID#*** and aComplaint ID#***
To our concerned customer,
We, like you, agree with your complaint and concern of dishonest companies that hide their charges or do not explain everything when given an opportunityWe do research on our product pricing and
service charge to assure our prices are in line with the other competitor’s pricesWe also encourage our consumers do their research and make sure that their claims are accurate as well
As stated on Friday, January of our service charge is $an hourIt was also told to you that this job could take an hour to an hour and a half depending on the amount of work that needs to be done and how easily everything goes togetherYou were given a high bid amount of $dollars to cover items that the plumber may have not initially noticed were needed during the installationWe tell all of our customers, “It is easier to come down than to go up in price.”
You state that only two (2) SharkBites 90’s were installedHowever, there was a third one installed and can be located behind the water heaterThis third one was used because the tension of the pipe was too great for the fitting at the filter before the water softenerThe SharkBite reduced this tension and put the flex pipe at a better angle for the filter
You also state that these SharkBite fittings were over charged to youOn the included page you can see that our local home improvement store lists these at $per fittingThat is cents more than the price charged to you per fitting
Looking at the bill you were charged a total of $At time of payment, the plumber told you that the quote was for $dollars, and so, by remaining honest to the quote, removed $from the total cost of the bill
Addressing the concern you also state that you believe the flex pipe length used was misquotedIt is true, we did not measure the exact length of pipe used and we may have misquoted youBut after looking further at the bill and seeing that we marked $off the total, when this discount is applied to the cost of the flex pipe you are left with a charge of for the pipeWe charged cents per foot of pipe making it at feet of pipe you were charged for, including taxKnowing that likely more than feet of pipe was used it would result in a loss to us on the flex pipe, which is of no concern to the customer
The time at the job was listed at an hour and a halfTo address this, the plumber uses a stop watch on site for correct billing purposesBefore leaving for parts, it was listed minutes at the job siteHe then left for approximately minutesOnce he returned to the job site there was an additional listing for a further minutes to complete the job In total, he spent hours and minutes on this job, only charging and half hours’ worth of laborWe do not include labor charges for time spent obtaining parts, even though it is not uncommon to hear from other customer’s that competitors do
As stated before, we are very concerned about dishonesty from our company and our competitors but also from our customersWe are sorry to hear of your adamant dissatisfaction with Rolland Plumbing Service however we would be more than happy to discuss any further questions or concerns that were not addressed