Revdex.com, This letter will explain what all of our customers understand about a promotion we run every yearRollier money is given to each customer when a purchase is made from November 1st through December 14thThe amount of Rollier money given is 10% of the total purchaseAll Rollier money accumulated during this time period is then redeemed from December 15th-23rdfor the face value UP TO 50% off your purchaseThe Rollier money clearly explains the value with a easy to understand explanation written on the back side of each dollarThis customer made a vanity purchase on12/4/that resulted in him receiving $of Rollier moneyHe then came in to make his second vanity purchase and at this time he asked how the money worksHe had over ten days to read the explanation and understand the valueHe first asked our plumbing sales clerk how is the money redeemedOur clerk explained that whatever money he has [not knowing the amount he had accumulated] that it could be used towards his second vanity purchase UP TO 50% of the purchaseHe was confused and was told to ask the cashier on what value you have and she will honor what Rollier money you have UP TO 50% of the next purchaseHe only hears the phrase 50% offHe clearly is not understanding this valueMy brother the owner is called to the register to explain as our cashier did on how much of a discount he would receiveAfter that explanation he then accepted the value and made the second vanity purchase, receiving the proper $offThe $value he stated in his letter is also wrongThe value would have been $if he would join our Rollier Rewards programHe elected not to join refusing the savings and stated he would never shop Rollier's Hardware againNo additional settlement will be givenRollier's did nothing wrong and he was given the correct valueSee attachment of Rollier Money Doug S [redacted] ###-###-####
Revdex.com, This letter will explain what all of our customers understand about a promotion we run every yearRollier money is given to each customer when a purchase is made from November 1st through December 14thThe amount of Rollier money given is 10% of the total purchaseAll Rollier money accumulated during this time period is then redeemed from December 15th-23rdfor the face value UP TO 50% off your purchaseThe Rollier money clearly explains the value with a easy to understand explanation written on the back side of each dollarThis customer made a vanity purchase on12/4/that resulted in him receiving $of Rollier moneyHe then came in to make his second vanity purchase and at this time he asked how the money worksHe had over ten days to read the explanation and understand the valueHe first asked our plumbing sales clerk how is the money redeemedOur clerk explained that whatever money he has [not knowing the amount he had accumulated] that it could be used towards his second vanity purchase UP TO 50% of the purchaseHe was confused and was told to ask the cashier on what value you have and she will honor what Rollier money you have UP TO 50% of the next purchaseHe only hears the phrase 50% offHe clearly is not understanding this valueMy brother the owner is called to the register to explain as our cashier did on how much of a discount he would receiveAfter that explanation he then accepted the value and made the second vanity purchase, receiving the proper $offThe $value he stated in his letter is also wrongThe value would have been $if he would join our Rollier Rewards programHe elected not to join refusing the savings and stated he would never shop Rollier's Hardware againNo additional settlement will be givenRollier's did nothing wrong and he was given the correct valueSee attachment of Rollier Money Doug S [redacted] ###-###-####