Rolling Hills Auto Plaza

[redacted] ,Please see our response to the recent complaint (also listed below.) Mr [redacted] Inquired about a car we listed on our web site for saleWe had the car listed but the car had not yet been fully checked overThe car would not pass inspectionWe cannot in good faith sell cars that are listed as front line inventory that cannot pass a multi-point inspectionMr [redacted] showed interest in this carWe did not agree to any figures or close on this dealIt was not our intention to not sell Mr [redacted] a carWe may yet be able to find him a [redacted] of the year make and model that he desiresWe have not found one yetThe vehicle that came the closest to what he wants was at a car dealer near Mr [redacted] residence in IowaWe did not purchase that vehicle and bring it here for fear of the same thing happening due to the dealer’s selling priceWe did pass this lead on to Mr [redacted] As vehicles increase in miles often the cost to recondition them inflates as wellAt no time did Mr [redacted] agree to purchase our carIt is our prerogative to hold cars to a higher standardOn occasion, we do sell low cost cars that are often as-isSpending more than a couple of thousand dollars increase the expectations of the consumer and our responsibility to that consumerI regret that Mr [redacted] is upsetThis car in question just had too many issues to sellWe will continue to try and locate a suitable carI have personally spoken with Mr [redacted] and he has my cell phone numberWe are trying to reach a solution [redacted] ***, General Manager Rolling Hills Auto PlazaThank you,Dawn KooserControllerRolling Hills Auto PlazaPhone: 816-671-4504Fax: 816-671-[redacted] RiosThe Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] REDWOOD AVEClarinda , IA 51632Daytime Phone: (712) 850-9917Evening Phone: (712) 303-9401E-mail: ***_ [redacted] @hotmail.comThe details of this matter are as follows:Complaint Involves:Selling PracticesCustomer’s Statement of the Problem:I called about a vehicle they advertised online and went in and test drove the vehicleThey asked if I wanted to purchase it and I said YesWe proceeded with financial paper work and than found out that the listed internet price was not the price they thought it was listed atInternet price was $12,and they thought it was listed at $15,They caught their error and still offered it to me at the $12,price and had me sign a form to ensure that they would honor the price pending financingNext day I got financing through my local bankTwo days after our agreement they than said it went to auction because it would not pass inspection and they were not going to pay to fix problems to pass inspectionThis was never stated prior to our verbal and paper signed agreement.Complaint Product/Service:Purchase Date: 11/17/2016Problem Occurred: 11/19/2016Model: Sorento ExAccount Number:Order Number:Talked to Company: 11/21/2016Name of Salesperson:Noah FeePurchase Price: $12700.00Disputed Amount: $2500.00Desired Settlement:We wanted the vehicle but dealer said he could not do that but would find us another one that would pass inspection with same millage and same options as vehicle promisedI agreed to thatAll the sales person did was call other dealer and had them call me and told me I could possible get the same deal from themUnacceptableadvertisementI don't know what can be done about advertisement but just want them to be held accountable for their actions!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:  During the 2+ weeks that Rolling Hills had my car (while I drove their loaner car),  absolutely no attempt was made to fix any of the (roughly estimated) $1800 of repairs that the car needed when I purchased it, even after the agent who sold me the car told me that they would.  I have absolutely no idea why they kept my car for over two weeks if they had no intention of fixing what was obviously wrong with it when I purchased the car. All they did was reiterate the estimated repairs that I already paid $100 to get an estimate from a different auto repair shop. Yes,  they did FINALLY end up canceling the bogus service plan that they sold to me originally but that is absolutely the only thing that has been done to even attempt to rectify this situation which I am still totally unsatisfied with. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In the matters of Mrs. [redacted] and the purchase of her Subaru: We followed the same process for the vehicle that she purchased that we do on every other pre owned vehicle, and that is to run it through our service department. Mrs. [redacted] called with concerns about her vehicle. I immediately sent...

a driver to Kansas City with a rental car and picked her up. Our service manager checked the vehicle over and even sent it out for a second opinion. My department paid for Mrs [redacted] rental car for almost two weeks to make sure that we had done everything possible to fix any issues with the automobile.  I believe that Mrs. [redacted] is upset about the warranty that she purchased on the vehicle and the fact that certain seals and gaskets are not covered on vehicles with more than 80,000 miles on it. I have tried to contact Mrs. [redacted] on several occasions to see what else we could to change her experience. We have already cancelled her warranty for her and would be open to further actions to help resolve this issue.

[redacted],Please see our response to the recent complaint (also listed below.)    Mr. [redacted] Inquired about a car we listed on our web site for sale. We had the car listed but the car had not yet been fully checked over. The car would not pass inspection. We cannot in good faith sell...

cars that are listed as front line inventory that cannot pass a multi-point inspection. Mr. [redacted] showed interest in this car. We did not agree to any figures or close on this deal. It was not our intention to not sell Mr. [redacted] a car. We may yet be able to find him a [redacted] of the year make and model that he desires. We have not found one yet. The vehicle that came the closest to what he wants was at a car dealer near Mr. [redacted] residence in Iowa. We did not purchase that vehicle and bring it here for fear of the same thing happening due to the dealer’s selling price. We did pass this lead on to Mr. [redacted]. As vehicles increase in miles often the cost to recondition them inflates as well. At no time did Mr. [redacted] agree to purchase our car. It is our prerogative to hold cars to a higher standard. On occasion, we do sell low cost cars that are often as-is. Spending more than a couple of thousand dollars increase the expectations of the consumer and our responsibility to that consumer. I regret that Mr. [redacted] is upset. This car in question just had too many issues to sell. We will continue to try and locate a suitable car. I have personally spoken with Mr. [redacted] and he has my cell phone number. We are trying to reach a solution. [redacted], General Manager Rolling Hills Auto PlazaThank you,Dawn KooserControllerRolling Hills Auto PlazaPhone: 816-671-4504Fax: 816-671-4597[redacted] RiosThe Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted]1613 REDWOOD AVEClarinda , IA  51632Daytime Phone: (712) 850-9917<tel:%28712%29%20850-9917>Evening Phone: (712) 303-9401<tel:%28712%29%20303-9401>E-mail: [redacted]@hotmail.com<mailt...⇄ details of this matter are as follows:Complaint Involves:Selling PracticesCustomer’s Statement of the Problem:I called about a vehicle they advertised online and went in and test drove the vehicle. They asked if I wanted to purchase it and I said Yes. We proceeded with financial paper work and than found out that the listed internet price was not the price they thought it was listed at. Internet price was $12,700 and they thought it was listed at $15,200. They caught their error and still offered it to me at the $12,700 price and had me sign a form to ensure that they would honor the price pending financing. Next day I got financing through my local bank. Two days after our agreement they than said it went to auction because it would not pass inspection and they were not going to pay to fix problems to pass inspection. This was never stated prior to our verbal and paper signed agreement.Complaint Background:Product/Service:Purchase Date: 11/17/2016Problem Occurred: 11/19/2016Model: Sorento ExAccount Number:Order Number:Talked to Company: 11/21/2016Name of Salesperson:Noah FeePurchase Price: $12700.00Disputed Amount: $2500.00Desired Settlement:We wanted the vehicle but dealer said he could not do that but would find us another one that would pass inspection with same millage and same options as vehicle promised. I agreed to that. All the sales person did was call other dealer and had them call me and told me I could possible get the same deal from them. Unacceptable. False advertisement. I don't know what can be done about false advertisement but just want them to be held accountable for their actions!