Rolling Rentals & More

Complaint: [redacted] I am rejecting this response because: Obviously there is a misunderstanding not only do I know back and forth my rights in this situation under State of Texas I also understand what it means to file for such things as bankruptcy and it will 100% protect meHowever that is not what I said nor what my intent is, I wish to have the details of my payments and balances sent so I can include them in my specific case which will allow me to see if I can get it paid with all other debts I have includedI do not need to go into detail I just need the information requested so I can proceedSecondly, I know there is also a payoff option that reduces the total amount due by 50% and that is the number I seek after the final balances are sentI will continue to document all collection attempts and track every detail of this situationPlease understand my intent is to satisfy this debt and the time frame in which it happens depends on how soon I can submit my case Regards, [redacted]

We will be glad to mail this customer his complete payment history's on every account that is active with us He is obligated to either pay as agreed, or return the product He does not own the product My company owns the product This is clear under the Rental Purchase Statute that every rental company operates under in the State of Texas It is also clear that we own the product per our Rental Agreement with this customer.The products in question are not subject to bankruptcy or any other form of debt consolidation practices per our agreement with the customer His choices are either to pay as agreed, or return the product per State law

This customer isn't entitled to a refund because the amount in question went to the dismounting, mounting and balancing of her set of tires She chose to buy her tires elsewhere, which is her prerogative, but the services of switching everything out aren't free

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I talked to our Store Manager He told me that we mistakenly ran his card for weekly payments instead of just weekly payment The Store Manager called the customer last Saturday 1/27/and told him that it was our fault and that he would refund the money and adjust the account, so this issue has already been resolved The customer is having to wait on the bank to put the money back into his account

Complaint: ***
I am rejecting this response because: this "mistakenlingly running my card" issue did not happen once nor twice but times that they mistakenly ran my cardI asked to completey removed my card infornation from the records to be no longer have this issuie the first timeThey said they will notate the account but continued to "mistakenly " run my card. I would like for any information that has my card or bank info to be removed from my file.Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: I have not requested anything that wasn't within my rights. The Texas Office of Consumer Credit Commissioner as well as Texas FDCPA guidelines states simply "You can stop a debt collector from contacting you by writing a certified letter to the collector telling them to stop. Keep a copy for your records. Once the collector receives your letter, they may not contact you again except to say there will be no further contact or to notify you that the debt collector or the creditor intends to take some specific action. Please note, however, that sending such a letter to a collector does not make the debt go away if you actually owe it. You could still be sued by the debt collector or your original creditor." Now it's up to your organization if you choose to ignore this as I have done exactly what it said to do. I just want the balances so I can do what needs to be done to finish my business with your organization. 
Regards,
[redacted]

I'm rejecting what this customer is stating in reference to his situation.  I talked to the customer personally on the 16th of December, and I extended his due date until the 5th of January, 2017 with no penalty, and with the understanding he would start making regular payments from that day forward on his agreement.  Instead, the customer chose to ignore my extension, and wait for our phone calls.  I have every right to contact this customer about his past due payments.As stated before, I will mail his complete payment history to him.  He will receive a 50% discount off of the remaining CURRENT balances, if and when he chooses to pay the accounts in full.  He WILL NOT received a 50% discount on ANY past due balances.

I've instructed the Store Manager to remove the Credit Card authorization from the customer's file.

Complaint: [redacted]
I am rejecting this response because: Obviously there is a misunderstanding not only do I know back and forth my rights in this situation under State of Texas I also understand what it means to file for such things as bankruptcy and it will 100% protect me. However that is not what I said nor what my intent is, I wish to have the details of my payments and balances sent so I can include them in my specific case which will allow me to see if I can get it paid with all other debts I have included. I do not need to go into detail I just need the information requested so I can proceed. Secondly, I know there is also a payoff option that reduces the total amount due by 50% and that is the number I seek after the final balances are sent. I will continue to document all collection attempts and track every detail of this situation. Please understand my intent is to satisfy this debt and the time frame in which it happens depends on how soon I can submit my case.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I talked to our Store Manager.  He told me that we mistakenly ran his card for 2 weekly payments instead of just 1 weekly payment.  The Store Manager called the customer last Saturday 1/27/18 and told him that it was our fault and that he would refund the money and adjust the account, so...

this issue has already been resolved.  The customer is having to wait on the bank to put the money back into his account.

This customer isn't entitled to a refund because the amount in question went to the dismounting, mounting and balancing of her set of tires.  She chose to buy her tires elsewhere, which is her prerogative, but the services of switching everything out aren't free.

We will be glad to mail this customer his complete payment history's on every account that is active with us.  He is obligated to either pay as agreed, or return the product.  He does not own the product.  My company owns the product.  This is clear under the Rental Purchase...

Statute that every rental company operates under in the State of Texas.  It is also clear that we own the product per our Rental Agreement with this customer.The products in question are not subject to bankruptcy or any other form of debt consolidation practices per our agreement with the customer.  His choices are either to pay as agreed, or return the product per State law.