Rollingbay Enterprises LLC

The complaint made by Ms [redacted] is baffling and completely without merit Ms [redacted] signed a contract on November 8, 2016, which clearly stated (as she acknowledges in her complaint) that any deposit paid would be non-refundable after three daysIn January, 2017, almost two months after signing it, Ms [redacted] decided to cancel her contract At that time, preliminary preparations had already been made and costs incurred, based on the expectation of work that would be done Despite this fact, Rhino Shield agreed to refund that portion of the deposit which remained after all costs were deducted Rhino Shield was under no obligation to do so, but was willing to compromise The unspent balance of the deposit was returned to Ms [redacted] , along with a simple release agreement acknowledging that the return of the balance of the deposit and its acceptance by Ms [redacted] would conclude this matter Ms [redacted] again failed to comply with an agreement, as she promptly deposited the money yet continues to claim that she is “owed” the balance of her deposit To reiterate: the contract signed by Ms [redacted] on November 8, specified that all deposits were non-refundable after three days Two months later, Ms [redacted] canceled her contract, at which time she forfeited her deposit In a spirit of compromise, Rhino Shield voluntarily refunded the unspent portion of Ms [redacted] ’s deposit, which was accepted Rhino Shield has attempted to resolve this as amicably as possible, and has gone above and beyond what it was obligated to in order to satisfy Ms [redacted]

[redacted] & [redacted] signed a contract with us on 3/4/to have Rhino Shield applied to their home In terms of the deposit, we collected $1,from the customer for the project Per the signed contract, your deposit is non-refundable after days of signing It's our company policy not to refund customers after the statutory 3-day rescission period To complicate the matter, preliminary preparations had already been made and costs incurred, based on the expectations of work that would be done We called the Newman’s on 4/18/1/to start their job and were asked to call back in to weeks We then contacted them again on 5/23/to start their project and were told they were thinking about cancelling On 6/8/17, [redacted] spoke with Mrs [redacted] and she stated she wanted to cancel her contract with Rhino ShieldMrs [redacted] was advised at that time to send something to us in writing to cancel the job as per our agreement It was also stated to her that if there were any money from her deposit left after expenses , we would return it once the contract was canceled by her After not hearing anything else from the Newman’s, on 7/14/we cancelled the contract due to no response from the customer On October 30, we received a letter to cancel her contract months after it had been written At this point the contract had already been cancelled by us and the matter closed due to no response from the customer

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: I am rejecting this response because it doesn't resolve anything The sales representative for Mr [redacted] 's company misled us in regards to the terms of the contract I have requested a meeting with the salesperson, [redacted] , Mr [redacted] , my husband and I so that we can discuss exactly what happened [redacted] has never been involved in any of the conversations we had with Mr [redacted] and we would like to opportunity to have him in on the discussion, as opposed to having Mr [redacted] going back and forth between us.Furthermore, I want a breakdown of these supposed "costs" incurred by Rhino Shield as a result of our contract In my discussions with Mr [redacted] , he explicitly stated that there was no product purchased because I pointed out that if they had purchased product, it could be used on another project as there was nothing special or specific about ours He insists that they have incurred costs associated with our project, but will not specify what those are I don't think it is unreasonable for me to desire to understand where, exactly, this $is coming from Bottom line, sales people are the face and the voice of a company and if they are not trustworthy, the company isn't either We feel we have been and continue to be treated unfairly and are not satisfied with this proposed resolution because it isn't one Regards, [redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

The complaint made by Ms. [redacted] is baffling and completely without merit.  Ms. [redacted] signed a contract on November 8, 2016, which clearly stated (as she acknowledges in her complaint) that any deposit paid would be non-refundable after three days. In January, 2017, almost two months after...

signing it, Ms. [redacted] decided to cancel her contract.  At that time, preliminary preparations had already been made and costs incurred, based on the expectation of work that would be done.                Despite this fact, Rhino Shield agreed to refund that portion of the deposit which remained after all costs were deducted.  Rhino Shield was under no obligation to do so, but was willing to compromise.  The unspent balance of the deposit was returned to Ms. [redacted], along with a simple release agreement acknowledging that the return of the balance of the deposit and its acceptance by Ms. [redacted] would conclude this matter.  Ms. [redacted] again failed to comply with an agreement, as she promptly deposited the money yet continues to claim that she is “owed” the balance of her deposit.                 To reiterate: the contract signed by Ms. [redacted] on November 8, 2016 specified that all deposits were non-refundable after three days.  Two months later, Ms. [redacted] canceled her contract, at which time she forfeited her deposit.  In a spirit of compromise, Rhino Shield voluntarily refunded the unspent portion of Ms. [redacted]’s deposit, which was accepted.  Rhino Shield has attempted to resolve this as amicably as possible, and has gone above and beyond what it was obligated to in order to satisfy Ms. [redacted].

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I am rejecting this response because it doesn't resolve anything.  The sales representative for Mr. [redacted]'s company misled us in regards to the terms of the contract.  I have requested a meeting with the salesperson, [redacted], Mr. [redacted], my husband and I so that we can discuss exactly what happened.  [redacted] has never been involved in any of the conversations we had with Mr. [redacted] and we would like to opportunity to have him in on the discussion, as opposed to having Mr. [redacted] going back and forth between us.Furthermore, I want a breakdown of these supposed "costs" incurred by Rhino Shield as a result of our contract.  In my discussions with Mr. [redacted], he explicitly stated that there was no product purchased because I pointed out that if they had purchased product, it could be used on another project as there was nothing special or specific about ours.  He insists that they have incurred costs associated with our project, but will not specify what those are.  I don't think it is unreasonable for me to desire to understand where, exactly, this $1753 is coming from.  Bottom line, sales people are the face and the voice of a company and if they are not trustworthy, the company isn't either.  We feel we have been and continue to be treated unfairly and are not satisfied with this proposed resolution because it isn't one.
Regards,
[redacted]

[redacted] & [redacted] signed a contract with us on 3/4/2017 to have Rhino Shield applied to their home.   In terms of the deposit, we collected $1,340.00 from the customer for the project.  Per the signed contract, your deposit is non-refundable after 3 days of signing.  It's our...

company policy not to refund customers after the statutory 3-day rescission period.  To complicate the matter, preliminary preparations had already been made and costs incurred, based on the expectations of work that would be done.    We called the Newman’s on 4/18/1/7 to start their job and were asked to call back in 4 to 6 weeks.  We then contacted them again on 5/23/17 to start their project and were told they were thinking about cancelling.   On 6/8/17, [redacted] spoke with Mrs. [redacted] and she stated she wanted to cancel her contract with Rhino Shield. Mrs. [redacted] was advised at that time to send something to us in writing to cancel the job as per our agreement.  It was also stated to her that if there were any money from her deposit left after expenses , we would return it once the contract was canceled by her.   After not hearing anything else from the Newman’s, on 7/14/17 we cancelled the contract due to no response from the customer.       On October 30, 2017 we received a letter to cancel her contract 7 months after it had been written.  At this point the contract had already been cancelled by us and the matter closed due to no response from the customer.

We are aware of her problems.  We have spoken to her on 4 occasions since 5-16-17.  We have called her and left her some phone messages between some of those times we have spoken to her.  We made a trip out to her home to correct the issues and they would Not respond to us at their...

gate or by phone because we failed to connect with her first.  We are scheduled to be at her house to inspect and correct issues on 8-1-17.