Rollx Vans

April 10, Revdex.com Concerning [redacted] ID# [redacted] Dear Mr***, Mr [redacted] did purchase a vehicle from us in May, Unfortunately, our clients deal with a multitude of health challenges They, or their family, may find they no longer have a need for the van – similar to Mr [redacted] ’s situation Customers do ask if we are interested in repurchasing their van back, and we do purchase vehicles back However, we are not always able to offer a price the customer wants and they may decide to do something else with the vehicle In an effort to assist Mr [redacted] , I personally told him we would pay $7,for the vanI also told him if he would like to try and sell it for a few weeks and did not have any luck, we would still pay him $7,for it He stated he had already tried to sell it but “only Mexicans had contacted him” I’m not sure what that meant but reiterated our offer to him We also provided him information on two websites to help him sell his vehicle: blvd.com and disableddealer.com I wish we could assist Mr [redacted] at the price he feels we should However, if we were to repurchase vehicles for what every customer demanded, we would soon be out of business and would not be around to help anyone If you would like to discuss this matter further, I can be reached at ###-###-#### Regards, Mike [redacted] President Rollx Vans

Re:       Complainant: [redacted]                            Claim Number: [redacted]  ...

                         Revdex.com File Number: [redacted]                  Dear Mr. [redacted]: We are in receipt of your office’s inquiry. We have reviewed [redacted]’s complaint to your department which was submitted on January 17, 2017. I have provided the information you requested below.  Our insured, [redacted]’s vehicle sustained damages which unfortunately rendered it a total loss. We spoke to Mr. and Mrs. [redacted] on September 16th and discussed the vehicle, settlement figures and options and obtained the lienholder information. We advised them that we would need to obtain a copy of the vehicle’s title and letter of guarantee from the lienholder to proceed with payment of the claim. During this process we kept Mr. [redacted] up to date every time we called the lienholder for status by leaving him voicemails on September 30th, October 6th, October 12th On October 13th we received the required documents from the lienholder and issued payment to them. We contacted Mr. [redacted] that same day to advise the payment was issued and that we needed to pick up his vehicle from him. Mr. [redacted] advised us at that time that he wanted to talk to his wife and would get back to us. We again attempted to follow up with him on October 18th. He responded via email on October 19th to advise he received our documents but wanted a copy of the valuation we did reply to him via email as well as via phone also asking for location of vehicle so we could pick it up. We did not hear back from Mr. [redacted] until October 26th again asking for a copy of the valuation in which we replied with another and again a request to pick up the vehicle. We have attempted follow up with him twice more with no response. There has never been any mention that he was disputing the value of his vehicle or that the valuation was incorrect due to missing options. We would be more than willing to speak to Mr. [redacted] to resolve his issues but he has essentially stopped responding to us. Should you have any questions or require any additional information please contact me at the number below. CSAA would appreciate the opportunity to discuss these discrepancies that Mr. [redacted] is speaking of and move this file to a resolution. I did receive a voicemail after I sent my initial response to this complaint and on January 31, 2017 I returned his call to [redacted] in turn leaving a voicemail requesting Mr. [redacted] to call me directly but I have yet to receive a response. We have also sent a reply to Mr. [redacted]’s Department of Insurance Complaint. Sincerely, Kara J[redacted] Claims Supervisor Colorado Springs Claims Center CSAA Insurance Group (Enter Phone Number)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

April 10, 2017     Revdex.com Concerning [redacted] ID#  [redacted]   Dear Mr. [redacted],   Mr. [redacted] did purchase a vehicle from us in May, 2016.    Unfortunately, our clients deal with a multitude of health challenges.  They, or their family, may find they no longer...

have a need for the van – similar to Mr. [redacted]’s situation.  Customers do ask if we are interested in repurchasing their van back, and we do purchase vehicles back.  However, we are not always able to offer a price the customer wants and they may decide to do something else with the vehicle.    In an effort to assist Mr. [redacted], I personally told him we would pay $7,000 for the van. I also told him if he would like to try and sell it for a few weeks and did not have any luck, we would still pay him $7,000 for it.  He stated he had already tried to sell it but “only Mexicans had contacted him”.  I’m not sure what that meant but reiterated our offer to him.   We also provided him information on two websites to help him sell his vehicle:  blvd.com and disableddealer.com.   I wish we could assist Mr. [redacted] at the price he feels we should.  However, if we were to repurchase vehicles for what every customer demanded, we would soon be out of business and would not be around to help anyone.    If you would like to discuss this matter further, I can be reached at ###-###-####.    Regards,       Mike [redacted] President Rollx Vans

It was brought to my attention that a complaint is still sitting in your que unresolved. [redacted] submitted on 03/02/2016 ID number [redacted]. She was contacted and a check was sent out to her on March 11, 2016.   If you need any other information please contact me.   Thanks, Lorri...

[redacted] Member Relations Supervisor AAA Hoosier Motor Club Roadside Assistance, Insurance & Travel  3750 Guion Road, Suite 340 Indianapolis, IN 46222 ( 317.923.1500 fax: 317.923.1351 * [email protected]

Ms. [redacted]I have called the number you listed and left my information to call me back. Once we talk I will get your information to our Fleet Supervisors and they will contact you about coming out to look at the vehicle.I apologize for any inconvenience this has caused.Regards,Lorri E....

[redacted]Supervisor Member Relations, AAA Hoosier Motor Club