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Roman foot & ankle

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Roman foot & ankle Reviews (1)

Initial Business Response /* (1000, 10, 2017/10/06) */
[redacted] was seen at our office on 10/10/2016 and a MRI was pre authorized with all clinical information thru [redacted] The patient was dispensed a walking boot on 10/1/16. The MRI was approved on 10/25/16 and patient was...

notified. The MRI results were faxed to us on 11/19/16 and diagnosis was posterior tibial tendinosis. [redacted] was then seen at our office on 12/16/16 and was still having pain. The patient was to continue wearing the walking boot. Dr. Roman ordered another MRI of the right ankle. The pre authorization was sent to [redacted] with all clinical information on 12/19/16. The MRI was denied thru her insurance on 12/22/16 and the reason was not medical necessary. Patient was notified of the denial. Dr. Roman ontacted the patients insurance to do a peer to peer to get her MRI approved on 12/27/17 and the MRI was still denied. [redacted] was seen on 1/20/17 with pain. Dr. Roman referred her to 3 specialist (Primary Doctor for anxiety & mania, Physical Therapy & a Pain Specialist) The patient was seen on 8/4/17 for the same pain. Dr. Roman discussed treatment options with the patient. The treatment options were Amniotic injection vs surgical consult with Dr. [redacted] Patient refused surgical consult with Dr. [redacted] Dr. Roman explained to her that he would have to call the rep for injection to see if it would be covered by her Medicaid. [redacted] asked for an order for a wheel chair and Dr. Roman wrote her the order for the wheel chair. Dr. Roman contacted the rep for injection and was notified that Medicaid does not cover injections. Patient was notified that injection would not be covered by her insurance. Patient requested her medical records and came into the office to pick the records up on 9/7/17. While the patient came in to pick up her medical records she did not have her walking boot on which Dr. Roman advised her to wear on her last visit which was 8/4/17. She was yelling and cussing at the staff in front of patients. We offered her the surgical referral again with Dr. [redacted] and she denied and thru back at the staff. We always went out of our way to help [redacted] even filled out paper work for her lawyer for permanent disability.
Initial Consumer Rebuttal /* (3000, 12, 2017/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Several dates and things stated are incorrect or not true.

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Address: 2308 Roosevelt Rd, Valparaiso, Indiana, United States, 46383-2773

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