I am sorry that you did not have a better experience at Roman Medical Group I am limited as to what I can say due to the Federal privacy laws pertaining to your healthcare treatment, however, I am willing to do whatever is necessary to satisfy your expectations as our patient and as our patron Although I can assure you that everything done during your visit was solid, "evidence-based" medicine and was medically necessary, I agree with you that someone should have reviewed with you what your costs associated with the services provided would be based on your coverage and your deductibles, copays, and coinsurance We are willing to look at this further against what your insurance has paid and what you owe We are willing also to refill your Rx meds until you can find another physician We are also willing to keep your account out of collections until we can come to an agreement on your account Please call [redacted] in our office at your earliest convenience to discuss I am sorry you got caught by surprise I know that it is not always easy to know in advance what insurance will cover in medical visits My goal as a physician is solely to protect your health and welfare Please call our office and we can reach an amicable compromise Thank you, Dr [redacted] ***, DO FACOI
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Thank you for disclosing I am on prescription medicines.it wont be necessary to refund the money Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We are so sorry to hear that you have been unhappy with your patient experience with us! We understand how important it is to provide quality services to our patients, because our patients are why we are here and why we do
what we do! On behalf of Roman Medical Group as a whole, we are deeply sorry that you’ve experienced billing issues with us, as we understand how frustrating that can beWe also want to personally thank you for the time you’ve taken to highlight your concerns, so we can proactively work to research this further and take initiatives for improvement, where neededOur commitment to unwavering excellence, is our commitment to our patients, because you deserve the absolute best from usIn looking at your account, we show that you paid your balance and the only charge on your account is $from your collection fee We have taken action and have written off the collection fee that you’ve received in hopes that this quickly resolves your complaintIf there’s anything further we can do for you, our Executive Director is always available to discuss patient concerns via phone at ***Have a wonderful day!
Dear patient,
Arial, Helvetica, sans-serif;">
I am so sorry to learn that there has been a billing error with your lab account at LabCorp As you know, RMG offers in-office blood draw services in order to prevent our patients from having to go to another location for their blood draw It sounds to me that there was a mistake on the billing paperwork that was sent out to LabCorp which has caused your claim to not be paid I am sorry this happened to you, but I want you to know that I will do whatever is needed to get the billing for your labs from December 8, corrected In order to do so, I will need additional information I am going to have my senior billing manager handle this issue for you She will need to be able to reach you and verify your information in our system Please submit the best phone number to reach you at along with the best time to call you Or, if you prefer, you can bring the LabCorp bill along with your insurance cards and photo ID to our office anytime during regular business hours and we will get this straightened out for you
I am very sorry that this has caused you an inconvenience especially during the holidaysMy staff is excellent and they try hard, but they are human and mistakes can be made sometimes In addition, I am truly sorry that my insurance person was rude to you over the phone Rather than dealing with insurance, I will have you deal with our billing manager who will get this quickly fixed
Thank you so much for bringing this to my attention I wish you health and happiness during the holiday season
Sincerely,
Dr*** ** ***
I have read Mr***'s complaint about Roman Medical Group's repeated requests for him to make and keep periodic appointments with our medical staff I can understand that he works a tremendous amount of hours and that the time required to go to a doctor's office visit might created a problem
with his busy work schedule which is why we now keep office hours on Saturdays as well as Monday through Friday In Mr***'s case, our it is my understanding that our request for him to come into the office to be seen periodically stems from his requests for prescription medications which require ongoing medical evaluation It would never me my staff's intention to "harass" Mr***, but my license and the standard of care put forth by the Board of Medicine has protocols which are required to be followed in order to keep our patients and my license safe I am willing to "write-off" the $"no show" fee and apologize that it was charged in the event that Mr*** was unaware of his appointment date and time, however, I do not have any flexibility in the requirements for patients to be physically seen periodically when they are requesting ongoing prescription medications It is my hope that Mr*** continues to seek his medical care at Roman Medical GroupSincerely,
*** *** ** *** *** *** *** ***
Roman Medical Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you for your response; however, some parts of this response are still bogusI stand by my statement that the test was insurance fraud as I constantly reminded Dr*** that I did not need those test and I simply needed a wellness check and prescription refillI will contact *** in the office next week.
Thank you,
Princess DCrittenden
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To
Whom It May Concern,
",sans-serif>
I
have spoken with Ms[redacted], and we were able to resolve her concern to what I
hope is a satisfactory outcome.
Sincerely,
[redacted]
Roman Medical Group
Office:
Cell: [redacted]
Fax:
Business Bureau,
Re Complaint # [redacted]
Roman Medical Group (RMG) is committed to providing the
highest quality of patient care possible. We have reviewed Ms. [redacted]'s
comments and it appears that her complaint(s) fall into the following
categories which we will address individually as best as possible given
the limitations of HIPAA laws:
1. Timely sending of
requested medical records
2. Ms. [redacted]'s decision to "self pay"
RMG for one of her visits because RMG does not accept her insurance
3. RMG's decision to discharge Ms. [redacted] as a
patient with a 30-day notice to find another physician
1. Ms. [redacted]'s medical record requests
were processed timely and in compliance with all HIPAA laws. See
below.
6.23.14 - Request from DAS
(Disability adjudication services) received, records faxed on 6.27.14
8.01.15 - Request for DDS
(Disability Determination Services) received, records faxed 8.10.15
8.12.15 - Patient sent a
certified letter to RMG requested records which did not meet HIPAA law requirements.
RMG Medical Records Clerk, called Ms. [redacted] and told her that RMG
would need a HIPAA-compliant release. Patient said she would obtain a HIPAA
compliant release from Valley Healthcare.
8.26.15 - Request from Valley
Healthcare received and records faxed 8.31.15
Resolution: All of the above requests, once a
HIPAA-compliant request for records were received, were processed timely
and within the 30-days of the request.
2. Patient claims that she has paid over
"$1,000.00" to RMG. This information is not true. RMG
does not participate with Ms. [redacted]'s insurance company. Patient
was given the option to find a provider that does participate with her
insurance plan, obtain difference insurance, or pay for her visit. She opted
to pay for her visit which came to $100.00.
3. RMG sent Ms. [redacted] a letter in July 2015
which discharge her as a patient from RMG. The letter provided a 30-day notice
which should have been plenty of time for Ms. [redacted] to find an another
primary care physician which is in full accordance with all laws and
requirements for patient care. Although RMG cannot discuss clinical
issues due to HIPAA in this response, the decision was made due to RMG's
belief that they would not be able to satisfactorily meet the patient's needs.
Thank you for the opportunity to
respond to this compliant. Please let me know if you there is any thing
else that you need.
Sincerely,
[redacted]
Executive Director
Roman Medical Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Thank you for disclosing I am on prescription medicines.it wont be necessary to refund the money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
I am sorry that you did not have a better experience at Roman Medical Group. I am limited as to what I can say due to the Federal privacy laws pertaining to your healthcare treatment, however, I am willing to do whatever is necessary to satisfy your expectations as our patient and as our...
patron. Although I can assure you that everything done during your visit was solid, "evidence-based" medicine and was medically necessary, I agree with you that someone should have reviewed with you what your costs associated with the services provided would be based on your coverage and your deductibles, copays, and coinsurance. We are willing to look at this further against what your insurance has paid and what you owe. We are willing also to refill your Rx meds until you can find another physician. We are also willing to keep your account out of collections until we can come to an agreement on your account. Please call [redacted] in our office at your earliest convenience to discuss. I am sorry you got caught by surprise. I know that it is not always easy to know in advance what insurance will cover in medical visits. My goal as a physician is solely to protect your health and welfare. Please call our office and we can reach an amicable compromise.
Thank you,
I am sorry that you did not have a better experience at Roman Medical Group I am limited as to what I can say due to the Federal privacy laws pertaining to your healthcare treatment, however, I am willing to do whatever is necessary to satisfy your expectations as our patient and as our patron Although I can assure you that everything done during your visit was solid, "evidence-based" medicine and was medically necessary, I agree with you that someone should have reviewed with you what your costs associated with the services provided would be based on your coverage and your deductibles, copays, and coinsurance We are willing to look at this further against what your insurance has paid and what you owe We are willing also to refill your Rx meds until you can find another physician We are also willing to keep your account out of collections until we can come to an agreement on your account Please call [redacted] in our office at your earliest convenience to discuss I am sorry you got caught by surprise I know that it is not always easy to know in advance what insurance will cover in medical visits My goal as a physician is solely to protect your health and welfare Please call our office and we can reach an amicable compromise Thank you, Dr [redacted] ***, DO FACOI
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Thank you for disclosing I am on prescription medicines.it wont be necessary to refund the money Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We are so sorry to hear that you have been unhappy with your patient experience with us! We understand how important it is to provide quality services to our patients, because our patients are why we are here and why we do
what we do! On behalf of Roman Medical Group as a whole, we are deeply sorry that you’ve experienced billing issues with us, as we understand how frustrating that can beWe also want to personally thank you for the time you’ve taken to highlight your concerns, so we can proactively work to research this further and take initiatives for improvement, where neededOur commitment to unwavering excellence, is our commitment to our patients, because you deserve the absolute best from usIn looking at your account, we show that you paid your balance and the only charge on your account is $from your collection fee We have taken action and have written off the collection fee that you’ve received in hopes that this quickly resolves your complaintIf there’s anything further we can do for you, our Executive Director is always available to discuss patient concerns via phone at ***Have a wonderful day!
Dear patient,
Arial, Helvetica, sans-serif;">
I am so sorry to learn that there has been a billing error with your lab account at LabCorp As you know, RMG offers in-office blood draw services in order to prevent our patients from having to go to another location for their blood draw It sounds to me that there was a mistake on the billing paperwork that was sent out to LabCorp which has caused your claim to not be paid I am sorry this happened to you, but I want you to know that I will do whatever is needed to get the billing for your labs from December 8, corrected In order to do so, I will need additional information I am going to have my senior billing manager handle this issue for you She will need to be able to reach you and verify your information in our system Please submit the best phone number to reach you at along with the best time to call you Or, if you prefer, you can bring the LabCorp bill along with your insurance cards and photo ID to our office anytime during regular business hours and we will get this straightened out for you
I am very sorry that this has caused you an inconvenience especially during the holidaysMy staff is excellent and they try hard, but they are human and mistakes can be made sometimes In addition, I am truly sorry that my insurance person was rude to you over the phone Rather than dealing with insurance, I will have you deal with our billing manager who will get this quickly fixed
Thank you so much for bringing this to my attention I wish you health and happiness during the holiday season
Sincerely,
Dr*** ** ***
I have read Mr***'s complaint about Roman Medical Group's repeated requests for him to make and keep periodic appointments with our medical staff I can understand that he works a tremendous amount of hours and that the time required to go to a doctor's office visit might created a problem
with his busy work schedule which is why we now keep office hours on Saturdays as well as Monday through Friday In Mr***'s case, our it is my understanding that our request for him to come into the office to be seen periodically stems from his requests for prescription medications which require ongoing medical evaluation It would never me my staff's intention to "harass" Mr***, but my license and the standard of care put forth by the Board of Medicine has protocols which are required to be followed in order to keep our patients and my license safe I am willing to "write-off" the $"no show" fee and apologize that it was charged in the event that Mr*** was unaware of his appointment date and time, however, I do not have any flexibility in the requirements for patients to be physically seen periodically when they are requesting ongoing prescription medications It is my hope that Mr*** continues to seek his medical care at Roman Medical GroupSincerely,
*** *** ** *** *** *** *** ***
Roman Medical Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you for your response; however, some parts of this response are still bogusI stand by my statement that the test was insurance fraud as I constantly reminded Dr*** that I did not need those test and I simply needed a wellness check and prescription refillI will contact *** in the office next week.
Thank you,
Princess DCrittenden
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To
Whom It May Concern,
",sans-serif>
I
have spoken with Ms[redacted], and we were able to resolve her concern to what I
hope is a satisfactory outcome.
Sincerely,
[redacted]
Roman Medical Group
Office:
Cell: [redacted]
Fax:
To Whom it May Concern,
Dear Better...
Business Bureau,
Re Complaint # [redacted]
Roman Medical Group (RMG) is committed to providing the
highest quality of patient care possible. We have reviewed Ms. [redacted]'s
comments and it appears that her complaint(s) fall into the following
categories which we will address individually as best as possible given
the limitations of HIPAA laws:
1. Timely sending of
requested medical records
2. Ms. [redacted]'s decision to "self pay"
RMG for one of her visits because RMG does not accept her insurance
3. RMG's decision to discharge Ms. [redacted] as a
patient with a 30-day notice to find another physician
1. Ms. [redacted]'s medical record requests
were processed timely and in compliance with all HIPAA laws. See
below.
6.23.14 - Request from DAS
(Disability adjudication services) received, records faxed on 6.27.14
8.01.15 - Request for DDS
(Disability Determination Services) received, records faxed 8.10.15
8.12.15 - Patient sent a
certified letter to RMG requested records which did not meet HIPAA law requirements.
RMG Medical Records Clerk, called Ms. [redacted] and told her that RMG
would need a HIPAA-compliant release. Patient said she would obtain a HIPAA
compliant release from Valley Healthcare.
8.26.15 - Request from Valley
Healthcare received and records faxed 8.31.15
Resolution: All of the above requests, once a
HIPAA-compliant request for records were received, were processed timely
and within the 30-days of the request.
2. Patient claims that she has paid over
"$1,000.00" to RMG. This information is not true. RMG
does not participate with Ms. [redacted]'s insurance company. Patient
was given the option to find a provider that does participate with her
insurance plan, obtain difference insurance, or pay for her visit. She opted
to pay for her visit which came to $100.00.
3. RMG sent Ms. [redacted] a letter in July 2015
which discharge her as a patient from RMG. The letter provided a 30-day notice
which should have been plenty of time for Ms. [redacted] to find an another
primary care physician which is in full accordance with all laws and
requirements for patient care. Although RMG cannot discuss clinical
issues due to HIPAA in this response, the decision was made due to RMG's
belief that they would not be able to satisfactorily meet the patient's needs.
Thank you for the opportunity to
respond to this compliant. Please let me know if you there is any thing
else that you need.
Sincerely,
[redacted]
Executive Director
Roman Medical Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Thank you for disclosing I am on prescription medicines.it wont be necessary to refund the money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
I am sorry that you did not have a better experience at Roman Medical Group. I am limited as to what I can say due to the Federal privacy laws pertaining to your healthcare treatment, however, I am willing to do whatever is necessary to satisfy your expectations as our patient and as our...
patron. Although I can assure you that everything done during your visit was solid, "evidence-based" medicine and was medically necessary, I agree with you that someone should have reviewed with you what your costs associated with the services provided would be based on your coverage and your deductibles, copays, and coinsurance. We are willing to look at this further against what your insurance has paid and what you owe. We are willing also to refill your Rx meds until you can find another physician. We are also willing to keep your account out of collections until we can come to an agreement on your account. Please call [redacted] in our office at your earliest convenience to discuss. I am sorry you got caught by surprise. I know that it is not always easy to know in advance what insurance will cover in medical visits. My goal as a physician is solely to protect your health and welfare. Please call our office and we can reach an amicable compromise.
Thank you,
Dr. [redacted], DO FACOI