Roman Motor Company Reviews (%countItem)
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Roman Motor Company Rating
Address: 6460 Randolph Blvd, Live Oak, Texas, United States, 78233-5323
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My name is *** I purchased a Mercedes about a month ago. I purchased it for 9500 dollars and was told there were no issues and was recently served at your Mercedes mechanic.
when I gave my wife the car as a daily driver she I noticed it was hanging low in the back and was hard to steer a few days after. I called in but no answer. I than took it to a local mechanic who showed me the back strut was broken (literately broken and would be replaced. I paid him 1400 dollars for a new strut. he explained to me that this has been a according issue because he could tell it was masked. The Owner of roman motors who sold me the car directly lied to me and told me there were no problems and it was serviced with his Mercedes mechanic. he also told me there was a brand new ABC pump in it but that turned out to be a lie too according to my mechanic.
the most upsetting thing was roman motors knew this was an issue and could have harmed my wife and child because of his neglect.
Roman motors slogan of honest cars honest prices was a lie. This sale greatly hurt me as the car currently is not drive-able a few weeks after buying it and I do have proof his new there were issues with it before with a signed statement from a certified Mercedes mechanic. I called him directly and he told me he would not take the car back and "it is what it is". I am currently insured by this sale as I have spent 10000 dollars plus another 2800 and the car still doesn't work and he know it had issued and was not disclosed.
Hello My name is *** with Roman motor company.I tried to respond on the site but am having issues with uploading everything. Please let me know this was recieved. I personally sold the vehicle to the customer. I was Very clear that the car ran great and all my cars were Service. With that being said I always tell my customers at these are used cars and things WILL happen. Each customer is given my business card twice want to keep in the vehicle and want to keep at home so that way if anything should happen they could contact me direct. Robert never tried to contact me with any issues with the vehicle. I didn't even know that anything was wrong till he contacted me yesterday the 27th of November 2017 threatening me with lawyers lawsuits and all other crazy ideas. All my customers have access to my Mechanics with my mechanics in parts at my cost. All customers are advised of this as it is a huge help to them in the future. Vehicles are sold as is without any warranty and customers know this because they sign four different documents which I have attached stating that the vehicle is sold as is. They also test drive the vehicle and have the option to bring a mechanic To inspect the vehicle . A form is then signed stating that they can either accept or waive the option forA mechanic and then that they were satisfied with the test drive which I have attached. I can't make things any more clea rAnd as much as we tried to please every customer unfortunately that did not happen all the time. I'm terribly sorry that the customers have been having issues with the vehicle and I wish that he would have contacted me before getting price gouged by other mechanics. If you need any other information from me please feel free to contact me via email or all my cellular phone . As far as the repairs I apparently didn't make I have receipts for it all and have attached the invoice for the ABC pump as well as other things we fixed. I am very sorry but I don't think that replacing coils and a shock is grounds for wanting to return the vehicle. This is normal maintenance and it's an s600 which is not a cheap car. The vehicle was also purchased 8-30-2017 Not a month ago. Again, if you have any questions please feel free to contact me.
Complaint: ***
I am rejecting this response because:
the main issue was not talked about by the owner. Behind his whole story of I make no promises is fact that he lied about current issues with the car. He omitted the part about how the back right shock was broken BEFORE I bought the car. he know about this and didn't disclose that to me because he did was a mechanic look it over and deiced to sell it anyways. he than lied again by saying there was nothing wrong with the car. I have a signed statement from my mechanic saying that the back shock had been broken for a while and was clearly not disclosed to me.
That is the main issue of dishonestly because this issue was known about before I bought the car. there is no possible way he couldn't have because he replaced part of the system which was the ABC pump (which I didn't get a receipt for of it being fixed and if it was a new part or a used because that part is not working) but since this part was replaced the shock was broken and not disclosed. my grounds here are being misled and fraud.
His response to this is to bring my own mechanic. that is a cover so he can say he doesn't have to disclose any issues I can pay a mechanic to find them out at my expense.
my grounds here are being misled and fraud. which the owner did not answer and danced around that complaint.
Regards