Romano Law, PLLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.S.: Along with our initial complaint submission, we attached a credit card statementAfter we came back from our winter vacation in Mexico, we bought this product on Jan 07, as stated in the credit card statementWe think the business can track its record by the credit number and by date However, from the business's response, we are satisfied with the resolutionAnd many thanks to Revdex.com for helping us resolve the issue!

Monday, Feb 10th, 2017Dear *** ***,Thank you for bring this matter to our attention, we have every desire to provide the best service to our customer As I talk to our customer service employee about this case, she mentioned that the customer *** *** was not able to provide the original
purchase receipt of the product (duck egg), and also our customer service checked the product's last sold date in our computer system, it was in AugOur return policy regulates that we can only return or exchange the sold product for customer within days and customer has to provide the original receipt.This time, we will return the product for the customer *** Liu, and give the customer full price refund, and at the same time, we want the customer to be aware our return policy printed on the receipt If you have any further questions, please feel free to contact us at ***, ext13.Regards, Julia Z***Front Desk Supervisor*** ***