Romano Toyota

Romano Toyota is fully refunding customer ($269.83) for there concern and had planned to do this prior to this complaint

Sales manager has apologized for any poor treatment the customer has received from her salesmanUnfortunately Toyota doesn't make a all-weather cargo liner for the rear area, but the customer was given a carpeted oneSales manager has already given customer $credit of the original deal because of all the confusion registering there vehicleAS far as any further consideration Romano Toyota is willing to offer another $to settle all mattersWe have made many attempts to contact the customer without success to finalize this last concession.We feel this is more than fair for a difficult situation, we need to have the customer call our sales manager to close this case, Thank You

Romano Toyota's CR manager (Jim A***) is having Toyota region office review there repair order

***The problem with the vehicle.The engine do not startThe reason for the problem is unknown to meThe dealer has given reason of computer faultThey replaced it with used one which didn't workThey replaced it with new one which didn't work eitherThe keep on telling that the job will be
done but nothing happens and they dont even updateI call them everyday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11156180, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
In response to Romano Toyota’s statement that the Toyota’s Master Technicians diagnosed the check engine light and found 6 failing and/or borderline acceptable ignition coils- a Toyota Master Technician who is at the dealership that we have been with for several years checked the TIS National Service History to help us determine exactly what was found on 2/8/16 at Romano Toyota.  He could not find any record of a diagnostic done on that date.  Again he stated that it would be very difficult to believe that all 6 ignition coils would fail at once, especially given that we had never experienced any problems before beginning this trip on February 2nd.  Romano also states that if we had allowed them to perform the additional services that were recommended that day, our vehicle would probably have been trouble free for the remainder of our trip. These recommendations would have cost us a minimum of an additional $1000, and the only service that might have made a difference would have been new tires.  Ironically, while needing tires was mentioned in passing and on the invoice, we were never given a price or even discussed whether they were in stock and available.  As I mentioned in my original complaint, we replaced the tires immediately on returning home and have experienced no problems at all since. We will continue to gather information and have contacted Toyota Corporate as well as additional Toyota Service dealerships to help us unravel this problem.  We still feel very strongly, as do several other Toyota personnel, that Romano took advantage of our situation and performed this unnecessary and very costly service.

Romano Toyota's CR manager (Jim A[redacted]) is having Toyota region office review there repair order.

My wife purchased a preowne vehicle that had a defective tire on it when we went to have it repaired it was discovered that it was sidewall plugged which rendered ruined so we had to purchase a new one

Sales manager has apologized for any poor treatment the customer has received from her salesman. Unfortunately Toyota doesn't make a all-weather cargo liner for the rear area, but the customer was given a carpeted one. Sales manager has already given customer $200.00 credit of the original deal...

because of all the confusion registering there vehicle. AS far as any further consideration Romano Toyota is willing to offer another $438.00 to settle all matters. We have made many attempts to contact the customer without success to finalize this last concession.We feel this is more than fair for a difficult situation, we need to have the customer call our sales manager to close this case, Thank You

Romano Toyota is fully refunding customer ($269.83) for there concern and had planned to do this prior to this complaint...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We prefer the direct refund of $438 vs the $500 off an extended warranty option. 
Regards,
[redacted]

Romano Toyota received Mr[redacted]'s 2012 Toyota Avalon on 2/8/2016 with a flashing check engine light on, the vehicle had 101,644 miles on it. Romano Toyota had one of it's Toyota MasterTechnicians diagnose Mr. [redacted]'s flashing check engine light. Romano Toyota found two ignition coils completely...

failing and the other four appeared to be boarder line acceptable. Therefore we recommended to have all six ignition coils replaced. We also saw two air/fuel sensors, along with one O2 sensor that was giving us poor readings. More importantly our technician was very concernwith the tires that were on Mr. [redacted]'s Avalon contributing to his check engine light , suggesting to have them replaced also. This information was told to Mr. [redacted] verbally and documented on the repair order invoice in writing.As I told Mr. [redacted] in a prior phone conservation his vehicle had more then one thing going on to address his check engine light and all those corrections were put in front of him. Mr. [redacted] only elected to have some of the items addressed that were diagnosed that day.  In conclusion we don't feel we did any unnecessary repairs to Mr[redacted]'s car. The fact that the vehicle was taken to many different repair shops that came up with a lot of different ideas and suggestions, seems to cloud up the fact that if all the recommendations were performed at Romano Toyota as suggested the vehicle could of been trouble free for the rest of their trip.

Concerning Mr. [redacted] vehicle, It has been decided to stop working on his vehicle because no solution to fix the vehicle seems to be appeared.Romano Toyota has received this vehicle from another shop that had the same problem coming up with a correct repair. Romano Toyota hasspent days working on this vehicle with no success, therefore we have given up our attempt to repair. I have spoken to Mr. [redacted] and suggesthe find another shop.There is no bill for Mr [redacted] here at Romano Toyota and he has never paid us anything in the past.

Romano Toyota's sales manager has corrected the customer's complaints. There credit denial has not caused any ill-effects in this case as far as the customer's credit history.All the vehicle's brake pads and brake rotors were replaced as requested by the customer. The sales manager has apologized to...

the owners of the vehicle for poor treatmentby the other two people involved in the purchase. This appears to be satisfactory to the customer.